No doubt, the food and room were good, but there are some hygiene issues that need attention. Many of the towels were dirty, and even the bedsheet was not well-maintained. At the time of check-out, due to heavy rain, we requested a 30-minute extension, but the staff was very rude. He directly said, “No, you have to check out, there is another booking.” At least the staff could have handled it politely. This is not the right way to communicate with guests.
Treebo Greenland Resort, Patia has replied on Sat Aug 23 19:16:40 IST 2025
Dear Monali Mohanty, Thank you for sharing your valuable feedback. We are disappointed to hear about the experience you had during your stay with us. We have noted the issue highlighted by you and have forwarded this to our team to take appropriate action. I am disappointed that we fell short this time but I hope you will give us further opportunities to serve you better. Best Regards, Treebo Hospitality Ventures