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Dampier Nagar, Mathura | 2.6 km drive to Sri Krishna Janmabhoomi
86 Ratings, 51 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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The property offers decent air-conditioned rooms and has a good location near the railway station, making it convenient for travelers. While some guests appreciated the cooperative staff and food service, many pointed out issues like unclean rooms, bad odors, and lack of basic amenities such as towels and functioning intercoms. Maintenance complaints are common, particularly about cleanliness and room conditions. Overall, guests found the experience mixed with notable areas needing significant improvement.
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Very bad hotel
Bed room is not good smel is thre and tv is not there and towel not given wifi is not available
Room: Deluxe
Kanchan residency
soloThe hotel was fine but staff was very illiterate and non cooperative
Room: Deluxe
Budget stay
Staff was very good, clean room. Near railway station
Room: Classic (2X)
Good to stay, staff were good but ac and tv were not working
Overall good but ac n tv were not working
Room: Classic (2X)
Hotel O Kanchan Residency has replied on Mon Oct 21 00:10:38 IST 2019
We are sorry for the trouble, Bijay! We've marked a note for the experience you had with us and we'll put in our best efforts to enhance your experience with us. Wish you a great day ahead :) Regards, Sagar.
House keeping and reception staff is not good. Early check in and twins bed was not by hotel
House keeping not reception staff is not good. As per request at time of booking early check-in and twins bed was not allowed by hotel.
Room: Classic (2X)
Hotel O Kanchan Residency has replied on Mon Oct 14 18:58:34 IST 2019
Hi, Abhishek! Thank you so much for the positive rating. It seems that you aren't completely satisfied with our services, we've highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Rachit
Unwashed bed sheets, pillow, utensils. All with very bad odour
Only good thing was the air conditioned room. Apart from that. Bad
Room: Classic Room
Hotel O Kanchan Residency has replied on Sat Jun 15 20:37:30 IST 2019
Hey Vishal, we re extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Sagar
Good Stay
Good Hotel in budget, staff is very cooperative, nice location
Room: Classic Room
Hotel O Kanchan Residency has replied on Fri Jun 07 01:33:22 IST 2019
Dear Guest, Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead.
Osam
familyIt's to good for staying here. I LL prefer to stay
Room: Classic Room
Hotel O Kanchan Residency has replied on Thu Jun 06 15:04:52 IST 2019
Dear guest, thank you so much for the amazing feedback. We'll put in our efforts to provide consistent service every time.
Good Stay
This hotel morning timing is very bad check-in of 12 Pm.
Room: Classic Room
Hotel O Kanchan Residency has replied on Thu Jun 06 14:46:33 IST 2019
Thank you for sharing your feedback! We aim towards providing our guests with a memorable experience with a comfortable stay with us at a reasonable price. Hoping to enhance your experience with us.
Experience very poor
Bed sheet not clean, room not spacious, towel not available, charged breakfast
Room: Classic Room
Hotel O Kanchan Residency has replied on Thu Jun 13 09:34:37 IST 2019
Sorry for the hassle you faced, we've marked a note for the experience you had this time. Rest be assured, we'll strive to ensure a pleasant stay with us in the future.
Excellent Stay
Very nice location and good Hotel.
Room: Classic Room
Hotel O Kanchan Residency has replied on Fri May 24 09:46:14 IST 2019
Heartfelt gratitude for sharing this! This brings more responsibilities on our shoulder to ensure your future visit is nothing less than amazing. Keep this love coming and we look forward to be your host soon.
Food and service
We are very much satisfied about food service, room service and behaviour of the staff.
Room: Classic Room
Hotel O Kanchan Residency has replied on Fri May 10 10:25:13 IST 2019
Hey KUMARESH pal, we shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Hemant
Good experience
Nice experience good location not far from bus Station and railway Station. Convenient transportation.
Room: Classic Room
Hotel O Kanchan Residency has replied on Fri May 10 10:25:13 IST 2019
We do appreciate your feedback with us, Ravindra Pratap! Glad to know that you loved our services and we would love to be your host again soon) regards, Amit
Horrible
There was no cleanliness in room bathroom was in pathetic condition when asked to clean they keep saying 10 mins room service was bad phone was not working.
Room: Classic Room
Hotel O Kanchan Residency has replied on Fri May 10 20:37:02 IST 2019
Hi, Guest. We deeply regret to hear such kind of experience you had with us. We've cascaded the same to our relevant team to ensure this does n to happen ever again to any of our guests. Request you to please accept our sincere apologies and we promise to strive day and night to keep up with your expectations in the future.
Third class service very poor, bad room
Room not properly clean, washroom ventilation not working, intercom not in room.
Room: Classic Room
Hotel O Kanchan Residency has replied on Tue May 07 11:19:13 IST 2019
Apologies for the inconvenience caused, Vikram! We are really disheartened to hear such kind of experience and can feel how one could feel after this issue. Rest assured, we ve shared this feedback to our team so that corrective action can be taken soon to serve better. Regards, Jamil
OYO 2594 Hotel Kanchan Residency stay
Pathetic hotel. Worst service ever seen in any hotel. Room was tiny. Unclean toilet. Exhaust not working. TV not recharge. Complaint many times but the staff is non cooperative.
Room: Classic Room
Hotel O Kanchan Residency has replied on Tue May 07 11:19:13 IST 2019
Apologies for the inconvenience caused, Rudraksh! We are really disheartened to hear such kind of experience and can feel how one could feel after this issue. Rest assured, we ve shared this feedback to our team so that corrective action can be taken soon to serve better. Regards, Jamil
Very bad
The Hotel was not maintained, room service was terrible, dirty sheets, no proper cleaning. It could have been better if they would have been maintaining it.
Room: Classic Room
Hotel O Kanchan Residency has replied on Fri May 10 20:37:03 IST 2019
Dear Guest, we sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay is amazing.
Average Stay
Old property not so clean and good service
Room: Classic Room
Hotel O Kanchan Residency has replied on Fri May 10 20:37:04 IST 2019
Dear guest, Sorry for the trouble you faced. We've duly noted your feedback and ensure you an amazing stay next time. Have a nice day ahead.
Nice Hotel and good behavior staff member. But morning Bath soap and cream is third quality. Please provide better soaps and creams
Nice Hotel staff member behavior is ok. But morning soap and cream is third quality product. So please provide better soap and cream
Room: Classic Room
Hotel O Kanchan Residency has replied on Thu May 09 19:44:18 IST 2019
Thank you so much for the positive rating. Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future.
Poor Stay
Night staff behavior was very irresponsible and lazy. Bathroom was not maintained.
Room: Classic Room
Hotel O Kanchan Residency has replied on Thu Apr 11 16:33:50 IST 2019
Hi, Urmish! We sincerely apologise for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Pravin
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