Very old property, zero maintenance, no windows in room, low oxygen, only two staff available for all services, dirty smell, all amenities damaged, even bed also damage, bathroom fitings totally horrible.
Hotel KUNDAN PALACE Near Apollo Hospital has replied on Sun Dec 29 19:36:06 IST 2024
Dear guest, we absolutely regret the unpleasant experience you had during your stay with us. This is not the kind of experience we want to provide to our guests. We have taken your feedback very seriously. We have forwarded your concern to our team to take appropriate action. I assure you that we put a lot of emphasis on our quality standards. I am disappointed that we fell short this time, but i hope you will give us further opportunities to serve you better. Best wishes,