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Review Of Hotel Divine Residency

Dabgram, Siliguri

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
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    3.3
    Good

    59 Ratings, 35 Reviews

    excellent
    19%
    very good
    36%
    average
    19%
    poor
    12%
    bad
    15%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 3
    • 4
    • 1
    • 4
    • 4
    • 4
    • 4
    • 1
    • 2

    Rating Categories

    • Location3.7
    • Cleanliness3.6
    • Room3.6
    • Value For Money3.5
    • Food2.3
    • Security2.0
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    We are using generative AI to show you summarised user review

    Review Summary

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    The property offers a convenient location near NJP railway station, making it easy for travelers. Many appreciate the cleanliness of the rooms and the helpfulness of the staff. Some guests enjoyed decent food and prompt room service. However, recurring issues include poor water facilities, small rooms, and inconsistent service. Guests note that staff behavior varies, with some experiences being disappointing.

    Sort by:

    Positive first
    4.0

    Good Stay

    sanjoy m.family with 1 kid

    good and secured place to stay for a night or day in course of your travel to various destinations to hilly areas of north bengal

    Travel Month: Apr 2025

    Room: DOUBLE BED A/C ( 10 PERCENT DISCOUNT ON FOOD)

    1.0

    Poorest hote

    atanu r.loyalty-iconcouple

    no facility of interver and light also goes plus water facility is poor and is there staff behavior is bad

    Travel Month: Dec 2024

    Room: DOUBLE BED A/C ( 10 PERCENT DISCOUNT ON FOOD)

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    4.0

    Good Stay

    bibhash b.solo

    It was a pleasant experience staying here for 2 nights. The room was neat and clean. The staffs are helpful.

    Travel Month: Dec 2024

    Room: DOUBLE BED A/C ( 10 PERCENT DISCOUNT ON FOOD)

    4.0

    A good hotel located near njp station

    soumya b.solo

    A solid hotel located near njp. Rooms were clean and facilities were decent. The acco itself is reasonably priced but the food is a little overpriced. On the whole, this is a good option for travellers of all kinds.

    Travel Month: Dec 2024

    Room: DOUBLE BED A/C ( 10 PERCENT DISCOUNT ON FOOD)

    1.0

    Don’t book it!

    jesse e.couple

    Divine residency is a hotel without care. We didn’t expect an amazing hotel, but this was simply terrible. On-twas a wednesday evening but the guests on the other side of the hall way were very loud, slammed with doors etc. The staff downstairs was similar. Loud talks and music that entered from two floors down into our room. Room was dirty as other reviews mentioned. If you have to take a train from njp in the early morning, we know it is a hassle to find a place tunstall. But we really wouldn’t recommend you to stay at divine

    Travel Month: Dec 2024

    Room: DOUBLE BED A/C ( 10 PERCENT DISCOUNT ON FOOD)

    2.0

    Poor Stay

    rahul.

    Very bad service and room comfortability according to price

    Travel Month: Jun 2024

    Room: DOUBLE BED A/C ( 10 PERCENT DISCOUNT ON FOOD)

    5.0

    Exceptional

    rubina r.loyalty-iconcouple

    Stayed just for a night with my boy! the room was good with ac and a fan and the food was amazing. Staff was at reception and the room service was great

    Travel Month: Jun 2023

    Room: DOUBLE BED A/C ( 10 PERCENT DISCOUNT ON FOOD)

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    Hotel Divine Residency has replied on Fri Jun 30 23:26:27 IST 2023

    Thank you for your valuable review, would love to serve you in near future.

    2.0

    Poor Stay

    bibhuti.

    Very small hotel, washroom was very cosy and uncomfortable. However hotel staff behaviour was good.

    Travel Month: May 2023

    Room: DOUBLE BED A/C ( 10 PERCENT DISCOUNT ON FOOD)

    Hotel Divine Residency has replied on Fri Jun 30 23:27:35 IST 2023

    Sorry, couldn't meet upto your expectation.

    2.0

    Bad rooms

    swarnadip b.loyalty-iconfamily

    Bad rooms and they never provided any room amenities at all. Rooms are so small as per their cost

    Travel Month: Nov 2022

    Room: DOUBLE BED A/C ( 10 PERCENT DISCOUNT ON FOOD)

    Hotel Divine Residency has replied on Mon May 01 14:21:50 IST 2023

    We feel sorry as we couldn't meet up to your expectations. We will surely try our best to meet up.

    1.0

    Terrible Stay

    dipak d.loyalty-iconfamily

    Food quality was very poor. Room service as well room quality horrible.

    Travel Month: May 2022

    Room: DOUBLE BED A/C ( 10 PERCENT DISCOUNT ON FOOD)

    1.0

    Terribly bad hotel and very rude staff

    prashant k.loyalty-iconfamily

    Staff at recception and manager are very rude and abusive. Rooms are ultra small, unhygienic and dirty. No water to drink at room. No toiletries. Curtain rods broken. Bad smell in the room. Staff will not attend to any of your request.

    Travel Month: Jun 2022

    Room: DOUBLE BED A/C ( 10 PERCENT DISCOUNT ON FOOD)

    Hotel Divine Residency has replied on Tue Jul 26 20:54:04 IST 2022

    Sir, we feel sorry to see your feedback, after helping you with no charges for the extra persons who accompanied you to our hotel. As per you booking paper from make my trip, rooms to be provided to only 4 persons but you were 6 persons in total. We helped you with extra beds without any charges though we were instructed by make my trip to charge you. Please before giving negative review judge the situation. Regarding, hotel divine residency

    2.0

    Location is fine, everything else is quite terrible.

    shreya b.family

    The location of the hotel is still fine because it's 5 mins away from the station- but all other facilities are very sub par. The rooms are not tidy, the bed spread is not clean, the toilet isn't good and considering the price, the service is terrible.

    Travel Month: May 2022

    Room: DOUBLE BED A/C ( 10 PERCENT DISCOUNT ON FOOD)

    Hotel Divine Residency has replied on Thu Sep 15 19:29:54 IST 2022

    Sorry for your dissatisfaction, we will surely look into your complaint

    3.0

    Average Stay

    alok k.

    Linen was not clean, and ac was very weak, rest all was ok. Rest all was ok

    Travel Month: May 2022

    Room: DOUBLE BED A/C ( 10 PERCENT DISCOUNT ON FOOD)

    3.0

    Average

    anindya g.loyalty-iconbusiness

    Food was ok. Tv connection not available. Room was clean

    Travel Month: May 2022

    Room: DOUBLE BED A/C ( 10 PERCENT DISCOUNT ON FOOD)

    Hotel Divine Residency has replied on Thu Sep 15 19:25:03 IST 2022

    We from divine residency are sorry for the inconvenience. Please do give us an opportunity to serve you again.

    5.0

    Location and safety standards

    kalyan b.family

    Good as expected, room service and behavior good

    Travel Month: May 2022

    Room: DOUBLE BED A/C ( 10 PERCENT DISCOUNT ON FOOD)

    Hotel Divine Residency has replied on Sun Jun 05 20:27:17 IST 2022

    Thank you for your valuable feedback🙏🙏🙏

    3.0

    Not so good

    abhishek c.solo

    It is not worth. There was no towel in the bathroom. The bed sheets were dirty. The blankets were stinking. I don't think they have sanitized anything in the room. I am not satisfied with my stay.

    Travel Month: Mar 2022

    Room: DOUBLE BED A/C ( 10 PERCENT DISCOUNT ON FOOD)

    Hotel Divine Residency has replied on Tue Mar 22 20:49:48 IST 2022

    We feel sorry for the difficulty you faced. Had noted your grievance, will surely look into it

    1.0

    Good

    sudip b.family

    In room no 206, geyser was not found non functional.

    Travel Month: Jan 2022

    Room: DOUBLE BED A/C ( 10 PERCENT DISCOUNT ON FOOD)

    Hotel Divine Residency has replied on Tue Mar 22 20:51:54 IST 2022

    Extremely sorry, some how it malfunctioned. We rectified it. Please do visit again so that we can serve you better

    4.0

    Good Stay

    pranjal s.loyalty-iconfamily

    Location: 1km from njp. Railway station market: not good hygiene: good food: ok

    Travel Month: Sep 2021

    Room: DOUBLE BED A/C ( 10 PERCENT DISCOUNT ON FOOD)

    Hotel Divine Residency has replied on Mon Oct 18 08:38:14 IST 2021

    Thank you sir for your valuable feedback and do please visit again so that we can serve good food.

    4.0

    Best location

    bijoy p.family

    The hotel is located near the njp railway station which is an added advantage to check in. Road connectivity is also good. Food was okay and service is average.
    At the check in we are thoroughly sanitised and even our luggage was also sanitised. Fire daft measures and electronic surveillance were also in action. I like the safety measures deployed by the hotel management.

    Travel Month: Feb 2021

    Room: DOUBLE BED A/C ( 10 PERCENT DISCOUNT ON FOOD)

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    Hotel Divine Residency has replied on Thu Apr 01 09:16:01 IST 2021

    Fast of all let me tell you thank you for visiting our hotel and thank you so much for your valuable feedback. Hopefully next time we will try to provide better food and service. Warm regards, hotel divine residency

    4.0

    Room was good

    soumendra n.business

    Room was clean but distance from New Jalpaiguri is 1 km.

    Travel Month: Feb 2020

    Room: DOUBLE BED A/C

    Hotel Divine Residency has replied on Fri Mar 20 18:21:38 IST 2020

    Thanks for your review sir.

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