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Review Of Hotel Basera

Bhubaneshwar, Bhubaneshwar | 610 m drive to Bhubaneshwar Railway Station

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.5
    Very Good

    166 Ratings, 73 Reviews

    excellent
    22%
    very good
    33%
    average
    23%
    poor
    12%
    bad
    10%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 4
    • 2
    • 1
    • 4
    • 4
    • 4
    • 5
    • 3
    • 5

    Rating Categories

    • Location3.5
    • Cleanliness3.5
    • Room3.9
    • Value For Money3.3
    • Food2.7
    • Security3.9
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    Reviews Summary

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    The property is conveniently located near Bhubaneswar station, making it easy for travelers. Guests appreciated the spacious rooms and the responsiveness of the staff. However, cleanliness is a major concern, with multiple mentions of dirty rooms and pest issues. Some guests also highlighted the unprofessional behavior of the reception staff as a negative aspect. While food quality received mixed reviews, the restaurant offered tasty options for diners. Overall, the property has its merits but requires significant improvements.

    Sort by:

    Positive first
    1.0

    Terrible Stay

    kirti b.solo

    I was a poor experience. Too dirty. Too suffocating. No ventilation. A bottle of water was chargeable

    Travel Month: Aug 2025

    Room: Deluxe AC

    4.0

    Basera Review

    arijit n.business

    It was good, location was good and restaurant was also great. It was all easy accessible It was good, location was good and restaurant was also great. It was all easy accessible.

    Travel Month: Jul 2025

    Room: Deluxe AC

    2.0

    Poor Stay

    mahak m.

    No cleaning, no suagr in coffee and denied to guv e sugar, they cahrged iv-er cahrge for water from mrp mentioned on bottle, worst welcome drink, services i disnt like at all. No i want partial refund. It was pathetic hotel

    Travel Month: Jun 2025

    Room: Deluxe AC

    5.0

    Excellent Stay

    family with 1 kid

    Property location is super. Behaviour of staff & Property both are excellent

    Travel Month: Jun 2025

    Room: Deluxe AC

    3.0

    Average Stay

    suvo s.

    Location is ok near Bhubaneswar station facilities are not ok.

    Travel Month: Jun 2025

    Room: Deluxe AC

    4.0

    value for money and excellent

    shubhranshu d.solo

    excellent and value for money food was good . Location is very good Amenities were given as promised

    Travel Month: May 2025

    Room: Deluxe AC

    4.0

    review

    mohammad r.solo

    it was a very good experience as per the budget. well mannered staffs, cleaning was good. Wonderful!

    Travel Month: Apr 2025

    Room: Deluxe AC

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    1.0

    Discriminatory, Rude Staff, and No Refund – Avoid This Hotel

    manasranjan s.couple

    Our experience at Hotel Basera was absolutely terrible. I was traveling with my sister, but the receptionist refused to let us check in, citing their "no unmarried couples" policy. Despite explaining that we are siblings and even offering proof, they still denied us a room. The receptionist was extremely rude and angry throughout the conversation, making an already frustrating situation worse. To top it off, they refused to refund the ₹2500+ we had already paid and told us to contact MakeMyTrip for the refund, completely avoiding any responsibility. This kind of unprofessional and discriminatory behavior is unacceptable. Save yourself the headache and avoid this place at all costs!

    Travel Month: Jan 2025

    Room: Deluxe AC

    2.0

    Bad

    shweta.business

    Hotel basera is near bhubaneswar station, which is okay for whoever travel-ling and doesn't want to search more but not at all good. Price are too high. I am staying in hotel for last 5 days and bed sheet, and pillow and quilt covers they don't change. Small cockroach are everywhere in bedroom to bathroom. Also they provide cheap amenities in super deluxe stay also. Medimix samll soap with clean and clear rs. 1 pouch they give in room. Water bottle are chargeable everyday. Room ambience is also not good.

    Travel Month: Jan 2025 (4-Night Stay)

    Room: Deluxe AC

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    Hotel Basera has replied on Tue Feb 04 14:59:17 IST 2025

    I sincerely apologize for the inconvenience you experienced during your stay with us. We regret that your room was not properly prepared and that you encountered an issue with cleanliness, including the presence of a cockroach. This is not the standard of service we strive to provide, and we are taking immediate steps to address the situation.

    2.0

    Poor Stay

    shweta s.

    Hotel basera is near bhubaneswar station, which is okay for whoever travel-ling and doesn't want to search more but not at all good. Price are too high. I am staying in hotel for last 5 days and bed sheet, and pillow and quilt covers they don't change. Small cockroach are everywhere in bedroom to bathroom. Also they provide cheap amenities in super deluxe stay also. Medimix samll soap with clean and clear rs. 1 pouch they give in room. Water bottle are chargeable everyday. Room ambience is also not good.

    Travel Month: Jan 2025

    Room: Deluxe AC

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    Hotel Basera has replied on Tue Feb 04 14:58:30 IST 2025

    I sincerely apologize for the inconvenience you experienced during your stay with us. We regret that your room was not properly prepared and that you encountered an issue with cleanliness, including the presence of a cockroach. This is not the standard of service we strive to provide, and we are taking immediate steps to address the situation.

    4.0

    Pleasant stay

    mohamed s.solo

    Hotel basera room is good neat and clean bathroom is modern and hot water is abundant and airconditioner cooling is perfect hotel's restaurant has varieties of both veg and non veg items and are very tasty on the whole i had pleasant stay. I prefer to stay in future

    Travel Month: Jan 2025

    Room: Deluxe AC

    Hotel Basera has replied on Sun Jan 26 07:01:44 IST 2025

    Thanyou for your stay! We are extremely delighted to know that you liked our service here.It will be our pleasure to serve you again.

    3.0

    average facility with high price

    sushil k.family

    Room can be cleaned only after asking. Only one towel given for 2 persons .toiletry given only once while I stayed for 3 nights

    Travel Month: Dec 2024 (3-Night Stay)

    Room: Deluxe AC

    4.0

    Good Stay

    aditya.family

    Rooms are spacious. It is located on the main janpath road, just 500 meters from the station. Google map shows the backside location of the hotel. Food is also good.

    Travel Month: Nov 2024

    Room: Deluxe AC

    Hotel Basera has replied on Fri Nov 08 18:07:28 IST 2024

    Hi Sir, Thankyou for your valuable feedback. Hoping to serve you again 🙏

    5.0

    Excellent Place for Family

    adrija b.family with 1 kid

    Excellent place for holiday with family. The man who Receptionist cum Manager is Very gentleman. Homely Place. Room Services are very good.

    Travel Month: Oct 2024 (4-Night Stay)

    Room: Deluxe AC

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    4.0

    Nice sta

    animesh s.family

    Nice place with friendly staff. I enjoyed the stay here and at reasonable prices. Washroom was clean and good.

    Travel Month: Oct 2024

    Room: Deluxe AC

    Hotel Basera has replied on Fri Nov 08 18:01:45 IST 2024

    Hi Sir, Thankyou for your valuable feedback! Hoping to serve you again.

    3.0

    Average Stay

    debasis c.family

    Very old property room was average not value of money but restaurant food was very good

    Travel Month: Oct 2024

    Room: Deluxe AC

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    Hotel Basera has replied on Fri Nov 08 18:04:44 IST 2024

    Hi Sir, Thank you for your feedback! We're pleased you enjoyed our restaurant, and we're excited to share that room renovations are underway to enhance your future stays.

    4.0

    Good Stay

    rakesh r.family

    Overall good looking with comfortable room but found so many cockroach in side the room. Need pest control for it. Rest are ok.

    Travel Month: Oct 2024

    Room: Deluxe AC

    • user photos
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    Hotel Basera has replied on Wed Oct 09 07:44:11 IST 2024

    Hi Sir, Sorry for the inconvenience caused we will surely look into this matter and do the pest control. Hope to serve you again .

    4.0

    Great staff, service and dedicated team, totally trustabl

    atharva r.loyalty-iconfamily

    Staff was very cooperative, service was fast, staff even couriered me my items that were left in my hotel room

    Travel Month: Sep 2024

    Room: Deluxe AC

    Hotel Basera has replied on Wed Oct 09 07:42:36 IST 2024

    Hi Sir, Thanku for the valuable feedback.Hope to serve you again.

    2.0

    Poor experience but food was nice

    rohan k.couple

    Firstly hotel is very untidy, rooms were bad. Staff at the reception was helpful though, food was nice, but had ordered plates and bowl, but it took 40 minutes for the restaurant to get it. Over all a very poor experience.

    Travel Month: Sep 2024

    Room: Deluxe AC

    Hotel Basera has replied on Sat Sep 21 07:42:22 IST 2024

    Hi Sir, Sorry for the inconvenience. Hotel is going through renovation and it will be completed in a week .Hoping to make a pleasant stay for your next stay.

    2.0

    Poor Stay

    sonali p.

    Hey, although the cleanliness was not upto the mark, the food there was delicious ! the receptionist is very very rude

    Travel Month: Feb 2024

    Room: Deluxe AC

    Hotel Basera has replied on Mon May 20 12:06:30 IST 2024

    Sir apologies for the unpleasant experience and the action will be initiated for the inconvinience caused.

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