Our experience at Hotel Basera was absolutely terrible. I was traveling with my sister, but the receptionist refused to let us check in, citing their "no unmarried couples" policy. Despite explaining that we are siblings and even offering proof, they still denied us a room. The receptionist was extremely rude and angry throughout the conversation, making an already frustrating situation worse.
To top it off, they refused to refund the ₹2500+ we had already paid and told us to contact MakeMyTrip for the refund, completely avoiding any responsibility. This kind of unprofessional and discriminatory behavior is unacceptable. Save yourself the headache and avoid this place at all costs!