Extremely Disappointed
I had a very unpleasant experience at Hotel Amber Paramount. I had clearly booked a Deluxe Room, but upon arrival, I was given a simple standard room with no explanation or apology. When I raised the issue, the hotel management was not only unhelpful but also arrogant and completely unprofessional in their behavior.
Instead of resolving the issue politely, they were dismissive and showed zero regard for customer service. It felt like once the booking was confirmed, they no longer cared about guest satisfaction.
The way they treat guests is unacceptable, and I would strongly advise others to think twice before booking this place. This is not the kind of experience anyone expects when they’re paying for a comfortable and respectful stay.