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You are booking hotel for more than 30 days
Chembur, Mumbai | 2.7 km drive to Chembur Railway Station
84 Ratings, 29 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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This property boasts a great location and friendly staff, which guests really appreciate. While the upkeep seems inconsistent, with some rooms facing cleanliness and maintenance issues, a few guests found the space comfortable. There's a mix of opinions on room service and amenities, with some praising the cleanliness while others faced hygiene concerns. Overall, the experience varies significantly among guests.
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Terrible Stay
Very terrible experience worst stay ever experienced
Room: Deluxe Room
Hotel Palms Residency Mumbai has replied on Sat Jun 07 12:49:01 IST 2025
Dear Guest, We're truly sorry to hear about your experience. Your feedback is important, and we’ll use it to address the issues and improve our services. with regards, Hotel Palms Residency and Team
Terrible Stay
1
Room: Deluxe Room
Hotel Palms Residency Mumbai has replied on Fri May 23 10:58:17 IST 2025
Dear Guest, We highly value your feedback and we would appreciate it if you would reach out to us directly so that we can address your concern in detail. With regards, Palms Residency and Team
nice stay good location and value.
businessVery accessible location straight on the mainroad and also very good staff.clean bedroom and bathroom also bed is comfortable
Room: Deluxe Room
Hotel Palms Residency Mumbai has replied on Mon Mar 24 12:29:17 IST 2025
Thank you for your positive review! We’re glad you enjoyed our location, staff, and comfort. We look forward to welcoming you again!
Avrage
Rent is very high side no complimentry breakfast after spending 2900 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Room: Deluxe Room
Hotel Palms Residency Mumbai has replied on Mon Mar 24 12:22:18 IST 2025
Thank you for your feedback. We apologize for not meeting your expectations regarding the price and amenities. Your comments will help us improve for future guests.
Not recommended
The room was not tidy and even they charged extra money apart from the amount paid on mmt. It had cockroaches on bed and the linen was not clean as well. The flush was not working properly.
Room: Deluxe Room
Hotel Palms Residency Mumbai has replied on Mon Mar 24 12:14:27 IST 2025
We apologize for the unpleasant experience you had. Your feedback is important, and we will address the cleanliness and maintenance issues raised. We appreciate your input and will work to improve.
Terrible Stay
The hotel is dirty. Washroom fittings are broken with overflowing water. Room is full of mosquitoes. There is no room service. Staff is polite but non-cooperating. A very bad experience considering the amount of almost inr 3400. It is not even a one star hotel.
Room: Deluxe Triple Room
Hotel Palms Residency Mumbai has replied on Mon Mar 24 12:13:12 IST 2025
We apologize for the issues you faced. Your feedback is valuable, and we’ll address the concerns raised to improve our services.
Poor Stay
Stay was not good the location was bad and mmt provided no indication of it, early checkin was not given no hot water staff was not friendly, unhygienic lot of mosquito, water was not draining well in the washbasin total waste of money and bad experience overall, i expect back a refund
Room: Deluxe Room
Hotel Palms Residency Mumbai has replied on Thu Jan 30 15:52:15 IST 2025
Dear Guest, Greetings! We thank you for choosing us for your stay and we like to take this apportunity to apologise for the inconvnience caused to you. We hope you give us another chance to serve you better. Warm regards, Hotel Palms Residency
Poor Stay
Gave me a torn towel, early check in treatment was bad.
Room: Super Deluxe Room
Hotel Palms Residency Mumbai has replied on Wed Jan 15 13:31:10 IST 2025
Dear Guest, Greetings! We apologize for the inconvenience you experienced during your stay. Providing a comfortable and pleasant experience for our guests is our top priority, and we're sorry we fell short in this instance. We appreciate your feedback about the torn towel and the early check-in process. Rest assured, we will address these issues to ensure better service moving forward. We hope to have the opportunity to welcome you back for a more enjoyable stay. Warm regards, Hotel Palms Residency Mumbai
Good Stay
The staff at this hotel were incredibly welcoming and helpful throughout our stay. The rooms were immaculate and very comfortable
Room: Deluxe Room
Hotel Palms Residency Mumbai has replied on Thu Dec 19 10:43:33 IST 2024
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team and enjoyed the comfort of your room. It was our pleasure to make your stay memorable, and we truly appreciate you taking the time to share your feedback. We look forward to welcoming you back soon!
Poor Stay
The room and the bed sheets are not neat and hygiene. Only the washroom is clean. Everything else is not satisfactory
Room: Super Deluxe Room
Hotel Palms Residency Mumbai has replied on Sat Jan 04 12:25:06 IST 2025
Dear Guest, Greetings! We sincerely apologize for the inconvenience you faced during your stay. Cleanliness is one of our top priorities, and we regret that the room and bed sheets did not meet your expectations. We will address these concerns immediately to ensure a more satisfactory experience for our future guests. Thank you for bringing this to our attention, and we hope to welcome you again with a much improved experience. Warm regards, Hotel Palms Residency Mumbai
Terrible stay and staff behaviour
The behaviour of the staff is unbelievable. I just landed in mumbai and i didn't have indian currency in cash with me. I have asked the staff for the nearest atm to withdraw the cash, they said we can give you the cash if you need. Then i said ok for that, then they were asking for an extra amount for a particular amount. Terrible. All the blankets, glasses, pillows and mattress were terribly smelling continuous like someone had spilt on it. I don't know how they are running this hotel. Please close your shutter, you don't have any manners to have a conversation with customers and their food is extremely bad. I am sorry to say but if you are reading this review please do not ignore it. It was the most genuine experience i have ever had in my life. I stayed yesterday itself. Please do not book this hotel.
Room: Super Deluxe Room
Hotel Palms Residency Mumbai has replied on Wed Oct 16 16:25:55 IST 2024
Dear Guest, Greetings from Hotel Palm Residency!!! Guest reviews are always appreciated as they help us to better our services and inspire us to strive towards perfection. We look forward to welcoming you back again at our hotel. With Warm Regards, Hotel Palm Residency
Excellent Stay
The service was too good. Just they served food little late. Except that the cleaning and 24hours service was excellent.
Room: Deluxe Room
Hotel Palms Residency Mumbai has replied on Wed Oct 16 16:27:43 IST 2024
Dear Guest, Greetings from Hotel Palm Residency!!! Your feedback about our hotel is a source of encouragement for the entire team. Guest reviews are always appreciated as they help us to better our services and inspire us to strive towards perfection. We look forward to welcoming you back again at our hotel. With Warm Regards, Hotel Palm Residency
Terrible Stay
Not good. Ok
Room: Deluxe Room
Hotel Palms Residency Mumbai has replied on Wed Oct 16 16:29:28 IST 2024
Dear Guest, Greetings from Hotel Palm Residency!!! We regret the inconvenience caused to you during your stay. With Warm Regards, Hotel Palms Residency
Good Stay
Make-my trip my family always good anytime i am use makemytrip
Room: Deluxe Room
Hotel Palms Residency Mumbai has replied on Thu Jun 06 18:22:42 IST 2024
Dear Guest, Greetings From Hotel Palms Residency!! Thank you so much for reviewing us and for taking the time to write. Your feedback about our hotel is a source of encouragement for the entire team and motivates us at the same time we look forward to welcoming you back at our hotel. With Warm Regards, Hotel Palms Residency & Team
Average Stay
businessThe price is very expensive when comparing the service and the condition of the room. The bad oder was coming from the bathroom.
Room: Deluxe Room
Hotel Palms Residency Mumbai has replied on Thu Jun 06 18:25:40 IST 2024
Dear Guest, Greetings From Hotel Palms Residency! Thank you for your feedback. We're sorry to hear about the issues you experienced with the room and bathroom. We take your comments seriously and will address these concerns promptly. Please contact us directly so we can make things right for you on your next visit. With Warm Regards, Hotel Palms Residency & Team
Average Stay
The room doesn't have any ventilation, it stinks, even bathroom doesn't have ventilation and has a tiny exhaust which is ineffective. Tv doesn't work. Lot of ants in the bathroom, and mosquitos are coming from bathroom drain.
Room: Deluxe Triple Room
Hotel Palms Residency Mumbai has replied on Thu Jun 06 18:27:49 IST 2024
Dear Guest, Greetings From Hotel Palms Residency! Thank you for your feedback. We're sorry to hear about the ventilation, TV, and pest issues you experienced. Your comments are invaluable, and we’re taking immediate steps to address these problems. Please accept our apologies for any inconvenience caused. We hope to improve and welcome you back soon. With Warm Regards, Hotel Palms Residency & Team
Good Stay
familyThe stay was really good and the hotel staff was very cooperative and helpful. I had a very pleasant stay and i'd definitely recommend this hotel for stays. The room was good and well maintained and so were the bathrooms.
Room: Deluxe Room
Hotel Palms Residency Mumbai has replied on Wed Nov 15 11:23:19 IST 2023
Dear Guest, Greetings! Thank you for sharing your valuable feedback! We're glad to hear that your day was good and the staff were helpful and cooperative. Thank you for recommending our hotel. We look forward to welcoming you back in the near future. Thanks & Regards, Hotel Palms Residency & Team
Terrible Stay
Please call me. I need to change the hotel. Room is not good. I am not checking in. Please cancel my booking
Room: Deluxe Room
Hotel Palms Residency Mumbai has replied on Wed Nov 15 11:18:56 IST 2023
Dear Guest, Greetings! We sincerely apologize for the inconvenience caused during your stay. We are committed to improving to ensure this does not happen again. Thanks & Regards, Hotel Palms Residency & Team
Hospitality
businessNice location, co-operative staff, delayed services, homely stay comfortable, cozy, cool calm environmental friendly
Room: Super Deluxe Room
Hotel Palms Residency Mumbai has replied on Wed Nov 15 11:14:04 IST 2023
Dear Guest, Greetings! Thank you for sharing your experience! We're delighted to know that your stay was comfortable and enjoyed the services displayed by our staff. We look forward to welcoming you back. Thanks & Regards, Hotel Palms Residency & Team
Good Stay
very good room neet and clean very well maintained staff also very good nice to stay here I'm very happy more than my son sleep well... thanks to hotel palm residency 🤗🤗🤗
Room: Deluxe Room
Hotel Palms Residency Mumbai has replied on Wed Nov 15 11:07:50 IST 2023
Dear Guest, Greetings! Thank you for sharing your valuable feedback! We're thrilled to hear that your stay was good and comfortable. We look forward to welcoming you back in the future. Thanks & Regards, Hotel Palms Residency & Team
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