The reception-hardly a 10ft×4ft hole in the wall, lobby or waiting area-no proper place to sit for rooms to be ready, need much, much improvement. But the rooms was comfortable, staff behaviour decent. must include availability of lift facility or the lack of it in hotels*, as there was no lift there and I could in no way learn beforehand about it, as lift facility was very much needed for my wife in particular. Waiting area where we had to wait for three hours for the room to be allotted. My request for early check-in was not responded to.
HOTEL SHALIMAR
Dear Pankaj Sarmah,
Thanks for your feedback on your stay
We're truly sorry for the reception area issues, the long 3-hour wait for your room, and the unaddressed early check-in. We also deeply regret the lack of a lift, especially for your wife, and not clearly stating this. We understand your frustration. Please accept our apologies for these shortcomings.
We're glad, however, that you found our rooms comfortable and our staff's behavior decent.
We're actively improving our reception, waiting areas, and communication regarding facilities like lifts. Your detailed comments are vital for us.
We hope you'll consider giving us another chance to provide a much better experience.
Sincerely,
The Management
Hotel Shalimar
