HOTEL SHALIMAR

HOTEL SHALIMAR

Dear Siyaram Sharma, Thank you for your feedback regarding your recent stay. Please accept our sincere apologies for the extremely poor experience you encountered. We are truly sorry that we failed to meet your expectations regarding service, cleanliness, and value. We are deeply concerned by your comments about the dirty bedsheets/pillow covers, poor bed quality, and the unacceptable behaviour of our receptionist. This is certainly not the standard of Hotel Shalimar. We have immediately shared your detailed feedback with the Housekeeping and Front Office management to investigate and rectify these serious issues. We are implementing retraining to ensure courteous service and checking all linen to guarantee absolute cleanliness. We appreciate you bringing these crucial points to our attention. We are committed to correcting these failures. We would appreciate the opportunity to discuss your stay further and regain your trust. Please feel free to reach out to our General Manager directly to address this offline. Sincerely, Hotel Shalimar Team

HOTEL SHALIMAR

Dear Sharan Kolapkar, Thank you so much for your truly wonderful 5-star rating and for taking the time to share your experience on MakeMyTrip! We are absolutely delighted to read that you had an "excellent" (badhiya) experience at Hotel Shalimar. It makes our entire team very proud to know that you found our service to be the best and the hotel neat and clean. We are especially thrilled that you found the food "very awesome"! We'll be sure to pass your high compliments on to our culinary team—they'll be ecstatic. We appreciate you choosing Hotel Shalimar and look forward to welcoming you back for another fantastic stay very soon! Warm Regards, Hotel Shalimar Team

HOTEL SHALIMAR

Dear Pankaj Sarmah, Thanks for your feedback on your stay We're truly sorry for the reception area issues, the long 3-hour wait for your room, and the unaddressed early check-in. We also deeply regret the lack of a lift, especially for your wife, and not clearly stating this. We understand your frustration. Please accept our apologies for these shortcomings. We're glad, however, that you found our rooms comfortable and our staff's behavior decent. We're actively improving our reception, waiting areas, and communication regarding facilities like lifts. Your detailed comments are vital for us. We hope you'll consider giving us another chance to provide a much better experience. Sincerely, The Management Hotel Shalimar

HOTEL SHALIMAR

Dear Tushar Jadhav, Thank you so much for your fantastic 5-star rating and for highlighting our "Best location in Western Mumbai"! We are thrilled to know you found our proximity to Malad Railway Station, Malad Metro, the highway, Link Road, and the airport so convenient. It's truly our aim to offer a well-connected and reasonable stay for all our guests. Your feedback on the location, value for money, facilities, and food is greatly appreciated. We're delighted you had such an excellent stay and found our hotel very reasonable. We look forward to welcoming you back to Hotel Shalimar on your next visit to Mumbai! Sincerely, The Management Hotel Shalimar

HOTEL SHALIMAR

Dear Fariyad Ali, We are truly sorry to hear about your terrible stay at Hotel Shalimar Please accept our sincerest apologies for the issues you experienced with the non-working AC and the very bad room condition. This is completely unacceptable and falls far below the standards we strive to maintain. We understand your disappointment and frustration, and we deeply regret that your visit was so uncomfortable. We are immediately investigating these serious concerns with our maintenance and housekeeping teams to ensure such issues are promptly rectified and do not recur. We genuinely hope you might consider giving us another chance in the future to provide you with the comfortable and pleasant stay you deserve. Sincerely, The Management Hotel Shalimar

HOTEL SHALIMAR

Dear Jayesh Monpara, Thank you for your fantastic 5-star rating and the wonderful feedback on your recent stay We're so happy to hear you had a "Nice" experience and especially enjoyed our good staff and very good food. It's great to know you also rated our location, value for money, and facilities highly. We truly appreciate your kind words and look forward to welcoming you back to Hotel Shalimar soon! Sincerely, The Management Hotel Shalimar

HOTEL SHALIMAR

Dear Gouranga Bandyopadhyay, Thank you for your fantastic 5-star rating and the wonderful feedback on your "Excellent Stay" at Hotel Shalimar We're absolutely thrilled to hear that you had such a positive experience, especially with the value for money, safety, cleanliness, and your room. It's incredibly rewarding to know you consider us a good hotel and would recommend us to others. Your kind words truly motivate our entire team. We're delighted you enjoyed your time with us here in Mumbai. We look forward to welcoming you back to Hotel Shalimar whenever your travels bring you our way again! Sincerely, The Management Hotel Shalimar

HOTEL SHALIMAR

Dear Nikisha Gupta, Thank you for reaching out and for your feedback We're very sorry to hear that you haven't received your refund yet, despite being assured by an MMT representative. We understand this is frustrating. Please know that refund processing for bookings made through Goibibo (formerly MMT) is typically handled directly by their platform. However, we definitely want to help you resolve this. To assist you, could you please contact the customer care with your Booking ID and any reference number you received from the MMT representative? This will allow them to check our records and coordinate on our end to help expedite your refund. We appreciate your patience and look forward to assisting you. Sincerely, The Management Hotel Shalimar

HOTEL SHALIMAR has replied on Mon Dec 30 15:24:16 IST 2019

Thankyou for your valuable feedback. We regret for any inconveniences caused to you. We can look into it and get this sorted as soon as possible and provide better services in future. Your presence is welcome regards, Hotel Shalimar

HOTEL SHALIMAR

Dear Devinder Mohan, Thank you for your feedback regarding your recent stay We appreciate you taking the time to share your experience, both positive and negative. We are truly sorry to hear about the significant disturbance caused by the loud music from the ground floor pub playing continuously until 1 AM. This is unacceptable, and we sincerely apologize for the impact it had on your comfort and sleep. We are immediately investigating this issue with the pub management to prevent future disturbances for our guests. We also regret the inconvenience regarding the lack of WiFi, drinking water, and glasses in your room, as well as your concerns about the cost of food items. These are basic amenities and services that should always be readily available, and we apologize for falling short of your expectations. We are addressing these points with our team to ensure our room provisions and pricing are up to standard. We value your detailed comments as they help us identify critical areas for improvement. We hope you'll consider giving us another opportunity to provide you with a much more peaceful and comfortable stay in the future. ~Hotel Shalimar Team