Review Of Hill Palace Hotel and Spa

I had an overall pleasant stay at the hotel. The staff were friendly and attentive, and the room service was excellent — prompt and well-managed. The facilities were comfortable and well-maintained. The only area that could use some improvement is the spa, which was just average compared to the rest of the experience. Overall, a good and satisfying stay.

My stay at the Hill Palace Hotel and Spa was a very bad experience overall. The room was reasonably clean, but there were some minor issues with the bathroom. The swimming pool was a major disappointment as it was located in a very open area next to the reception, offering absolutely no privacy. A significant issue was that the elevator was shut down around 8 PM, and we were staying on the third floor. We were forced to use the stairs for the rest of the night. Furthermore, the experience at their resto-bar, "Orb," was terrible. Despite being guests at the hotel, we were charged a stag entry fee of ₹1000 per person, while we saw other guests being allowed in for free. Once inside, we were informed that there was no space in the main area and were moved to a non-AC, open space away from the event. This treatment was completely outrageous. While the room itself was acceptable, the combination of these negative experiences made for a very unpleasant stay.

Hotel ambience was fantastic, Staffs arre very polite and funny, immediately took care by everyone. will recommend to others, swimming pool was nice experience to my kinds

The hotel exceeded our expectations. The check-in process was smooth, staff was very courteous, and the housekeeping did a great job keeping everything spotless. The amenities were perfect and the atmosphere was very welcoming. We would definitely love to stay here again. The hospitality was excellent, the rooms were neat and well-maintained, and the food was delicious. They arrange beautiful candle light dinner for us… Truly made our trip memorable…. Special thanks to Ms.Adeline and Ms.Jou

Good ambience, Staffs are very supportive

The hotel exceeded our expectations. The check-in process was smooth, staff was very courteous, and the housekeeping did a great job keeping everything spotless. The amenities were perfect and the atmosphere was very welcoming. We would definitely love to stay here again. The hospitality was excellent, the rooms were neat and well-maintained, nd They arrange beautiful candle light dinner for us… Truly made our trip memorable…. Special thanks to the Manager ,Ms.Adeline,Ms.Jou and whole hill places team...

This hotel is an excellent location for a business visit to BPCL Kochi refinery or for visiting any industry in the vicinity. The hotel has a good restaurant with decent food. The wifi internet access isn't good but the mobile phone signal is 5G throughout. They have a couple of bars and there is a travel desk to help you move around.

They allocated me the Honeymoon Suit. I felt the room was not in use and smelled badly. On the first day while allocated the room freshener was used but the next day it was unbearable. Since the second day I got an allergy because of dust mites. It was physically and mentally troubled me a lot. I would not recommend the hotel.

stay was good... i find the property thour my friend........ i love keralam food.... and hotel service was good

The staff was very cooperative and courteous. They were always ready to help and had a warm welcoming smile. The only area that needs to improve is some food items. Sambhar, meduvada etc.

One of the best hotel in kochin neet and clean hygiene food excellent staff are very good swimming pool, snooker board excellent

bit distant from city rooms not made thoughtful enough ventilation, less could use some better decor

good location.. well maintained hotel.. food vereity and quality good.. clean room..my preferred hotel in Tripunithura

Yes

The location is accessible,neat and clean room,staffs are friendly only the bad experience is the massaging center don’t choose that

Our stay at this hotel was not as expected. The facilities were lacking—there was only one dental kit in the bathroom, and we had to request an additional one. The TV was not working initially, but they did send someone to fix it after we called. As for the food, the chicken biryani we ordered for lunch was good. However, the porotta and chili chicken were disappointing. The chili chicken was the worst—undercooked, with visible redness in the meat, which was quite concerning. Overall, the experience was average, with some service and food quality issues that need improvement.

Best place to stay. Comfortable everything is really good

A bit low on privacy especially since they have a lounge bar functioning on their 3rd floor. The service was good and hassle free. Don't have dedicated parking for customers coming to stay. Heard loud music till 11 pm on both days i stayed, could be a problem to anyone who comes for work related stays. Had continuous power interruptions on one of the days. Room was spacious. Won't recommend the bathtub ones for the price though.

The stay overall was good, but for a 5 star hotel, the quality of the interiors in the room and a few other amenities was not up to the mark.

Room and ambience was good but house keeping service is so poor. No one is to there for proper response. Flush was not working, hair heater not working. After asking for 10 times they gave hair heater