Our stay was, overall, exceptional. The room was very clean and spotless, and the food we ordered was tasty and reasonably priced. The property itself deserves full marks for quality and value.
However, our experience was severely marred by one major issue: after a long journey from Trivandrum to Kochi, the Front Office Manager called our room late at midnight demanding IDs and information we had already provided during check-in.
This unnecessary and intrusive call completely interrupted our sleep, which was critical before our 4 PM flight. The manager should have waited until morning to resolve an administrative filing error. While the property is excellent, interrupting a guest's rest for internal paperwork is highly unprofessional and must be corrected immediately.