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Review Of Gulzar Palace

Khonakhan, Srinagar | 6 minutes walk to Dal Lake

    User Rating & Reviews

    • everyone
    • group
    • couple
    • family
    1.9
    Poor

    20 Ratings

    excellent
    5%
    very good
    15%
    average
    10%
    poor
    10%
    bad
    60%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 5
    • 2
    • 1
    • 4
    • 1
    • 1
    • 1
    • 1
    • 2
    icon
    We are using generative AI to show you summarised user review

    Reviews Summary

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    The reviews highlight several significant concerns about this property. Guests noted extremely small and dirty rooms, with bathrooms that are cramped and often stinky. Cleanliness is a major issue, with reports of unclean sheets, no proper service, and maintenance problems. Many faced check-in troubles, including being denied rooms or being given different accommodations from what was booked. Overall, the experience appears to be frustrating, with little attention from staff regarding complaints.

    1.0

    Terrible Stay

    sagar m.

    The rooms are very small, the bathroom is very small and stinky, there were no windows to bathroom only curtains were there on the window. I will not recommend this stay.

    Travel Month: May 2023

    Room: Deluxe Four Bedroom With Heating

    1.0

    Terrible Stay

    amit p.family

    I didn't get a check-in. The hotel said booking is not made. I suffered a lot and had to arrange another stay

    Travel Month: Jan 2023

    Room: Deluxe Double Bedroom With Heating

    1.0

    Terrible Stay

    prince.loyalty-icon

    Most terrifying stay ever had staff behaved like a no sense of cleanliness at all would never recommend. Most terrifying stay ever had

    Travel Month: Jun 2022

    Room: DELUX DOUBLE BED ROOM

    1.0

    Not provided room which we book on mmt.

    savani r.group

    We booked room on mmt for 2 days for rs 2300. But when we reached at hotel first they refaced to provide us room. About 20-30 minutes of argument they provide us a poor room with no proper service and amenities. Feeld cheated on this booking.

    Travel Month: May 2022

    Room: DELUX TRIPLE BED ROOM

    1.0

    Worst service by any hotel.

    mukesh k.loyalty-iconfamily

    The hotel looks old and there is no cleanliness. Even we got very dirty sheets and pillows which then after requesting many times we were allowed to change them. The rooms are bad. Ceiling is too low. There was no room cleaning during our entire stay.

    Travel Month: May 2022 (5-Night Stay)

    Room: DELUX FOUR BED ROOM

    • user photos
    • user photos
    • user photos
    3.0

    Facilities not available

    shoaib a.family

    Small bathroom etc,

    Travel Month: May 2022

    Room: DELUX TRIPLE BED ROOM

    1.0

    Worst

    sachin h.loyalty-iconfamily

    No, hot water, no room service. Rooms were not in clean condition. No mattress. No bathing towel. Even after complaining. No response from owner. Not recommendable.

    Travel Month: May 2022

    Room: DELUX FOUR BED ROOM

    1.0

    Terrible Stay

    kumar s.group

    The room was dirty very small. It seems that useless things have been gathered in a store room and offered you to live there

    Travel Month: May 2022

    Room: DELUX TRIPLE BED ROOM

    5.0

    Excellent

    mohammad.group

    Excellent morning showers and happy

    Travel Month: May 2022 (4-Night Stay)

    Room: DELUX FOUR BED ROOM

    • user photos
    • user photos
    • user photos
    3.0

    Average Stay

    sanghamitra s.

    Its 2 or may be 1. When we reached srinagar and searched for gulzar palace, 1st of all there is no such hotel called gulzar palace. Its the owners name gulzar. When i asked he asked me to stay in hotel rooma, which is his property. But the room which i had booked through mmt, it was not that room. They gave one room with 1 double bed and 1 silgle bed, where as i had booked 2 double delux beds. Then when i said the same to the owner next day he gave me the room which i had booked actually but he charged 2000 more for that. Aa i had no other options i had to pay to stay comfortable with my family. It was a horrible exeprience i can say. When i checked out he asked me to give good rating infront of him. Name of the hotel was hotel grand rooma which is the owners house. Not gulzar palace which is displayed in mmt. Please take necessary action to avoid such troubles for other visitors. No thanks

    Travel Month: Apr 2022 (4-Night Stay)

    Room: DELUX FOUR BED ROOM

    4.0

    Good Stay

    amit k.couple

    Toilet flush not working, wash basin pipe leakage. No toilet shop & hand wash given. In d night outside so many notice.

    Travel Month: Oct 2021

    Room: DELUX DOUBLE BED ROOM

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