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Asia Chowk, Katra | 7 minutes walk to Main Bazaar
3406 Ratings
Last 10 Customer Ratings (Latest First)
Reviews Summary
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Guests have mixed experiences at this property. They appreciate the spacious rooms and polite, helpful staff, particularly highlighting the location near the Katra market and bus stand. However, many express dissatisfaction with cleanliness, maintenance issues, and food quality. Other concerns include poor service response times, inadequate bathroom facilities, and extra charges for amenities like early check-in. Overall, the place has potential but requires urgent attention to its management and upkeep.
Poor Stay
Very poorly managed property, with torn bedsheets, stinking rooms, poorly cleaned toilets, not even basic amenities like toiletries. Room was infested with termite and which appeared to have been treated just before the arrival. No choices in food, no buffet even in the dinner, kitchen stopping operations at 10:00PM. I had to to survive on food placed in the room at 10:00PM for dinner was included in the room price. Breakfast has no variety and even the basic offerings like fresh fruits were not served. Overall, this property is a blot on the face of IHCL with excellent properties used by me on multiple occasions in the past. I suggest removing this property from the listed ones on MMT alas MMT may face a difficult situation very soon. I have encountered another guest fighting with the front office for a full refund for all the above reasons. in fact, I also expect a full refund for such a poor experience.
Room: Standard Double
Ginger Katra has replied on Mon Mar 03 18:08:41 IST 2025
Dear Guest, We deeply regret the inconvenience caused during your visit to Ginger Hotels. We have noted your feedback regarding your recent stay with extreme concern. Please be rest assured that corrective measures will be initiated in the respective department on an immediate basis. We appreciate you taking time to communicate with us. Please accept our sincere apologies. We look forward to welcoming you to Ginger Hotels in the near future with an assurance of better and improved services. Regards, Hotel Manager Ginger Hotels
Poor Stay
familyProperty is not at all 3 star. Rooms were untidy, door locks are not proper. Bathroom is stinking. Mug n buckets are very dirty. Food quality is very bad. Not at all satisfactory
Room: Family Room
Ginger Katra has replied on Wed Apr 30 11:51:23 IST 2025
Dear Guest, Please accept our sincere apologies for the inconvenience caused during your stay at Ginger Hotels. We have noted your feedback regarding your recent stay with extreme concern and have communicated the same to our housekeeping team. We have introduced an advance pest control system at our hotel and will ensure that the housekeeping staff undergo multiple trainings to maintain the highest level of hygiene and cleanliness. We always endeavour to deliver the best and rest assured you will notice a change in our services during your next visit. We look forward to welcoming you again. Regards, Hotel Manager Ginger Hotels
Average hotel
The bedsheets were not clean. The room has an ac but no heater. With temperatures going in minus a heater in hotel is must.
Room: Family Room
Ginger Katra has replied on Wed Apr 30 11:51:56 IST 2025
Dear Guest, Thank you for the review. Your feedback motivates us to do better. We value your patronage and sincerely await the opportunity to welcome you again to Ginger Hotels. Regards, Hotel Manager Ginger Hotels
Exceptional stay- Perfect food, location, amenities and ser
familyMy stay at Hotel was exceptional in every way. The food was a highlight, with an incredible variety of cuisines crafted to perfectionโevery meal was a culinary delight. The amenities were world-class, including spacious, well-appointed rooms. The service was impeccable, with staff going above and beyond to ensure every need was met with warmth and professionalism. The hotel's prime location made exploring nearby attractions and dining options effortless. Overall, it was a flawless experience, and I highly recommend this hotel for its unmatched food, service, and comfort.
Room: Family Room
Average Stay
familyComfortable stay but not upto the status and facilities of brand name ginger available at other cities
Room: Family Room
Ginger Katra has replied on Tue Dec 31 10:06:15 IST 2024
Dear Guest, Thank you for the review. Your feedback motivates us to do better. We value your patronage and sincerely await the opportunity to welcome you again to Ginger Hotels. Regards, Hotel Manager Ginger Hotels
Poor Stay
I wanted to try Ginger from long time but this was my worst experience. You can name it Guest House not Hotel. Ginger is just destroying Tatas Name, I think they have to improve property or close this property. Tata means Trust. They are charging equal to three star hotel but property is equal to guest house. They are not even providing pick and drop service to the Yatra start point. They had arranged us cab and charged for pick and drop service. 99% of hotels in Katra are giving pick and drop service at no cost. Iโll not recommend anyone.
Room: Standard Double
Ginger Katra has replied on Fri Jan 03 00:35:50 IST 2025
Dear Guest, Please do accept our sincere apologies regarding your quality of stay. We have noted your feedback regarding the quality of services and have initiated corrective measures regarding the same.We look forward to your continued association with us. Regards, Hotel Manager Ginger Hotels
Nice hotel at katra
Good staff, also location is good, room furniture repairing is required, good hotel at katra in this price range.
Room: Standard Double
Ginger Katra has replied on Tue Dec 31 10:07:39 IST 2024
Dear Guest, Thank you for sharing your feedback. As a valued guest, we appreciate your inputs and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in meeting your demands and exceeding your expectations. Your feedback is integral to our ability to continue to improve our services. Thank you again for taking the time to write a review. We sincerely await the opportunity to welcome you again to Ginger Hotels. Regards, Hotel Manager Ginger Hotels
Excellent Stay
The hotel was clean and the service was good. We ordered food which was also good.
Room: Standard Double
Ginger Katra has replied on Tue Dec 31 10:09:29 IST 2024
Dear Guest, Thank you for sharing your feedback regarding your stay at our hotel. It truly helps us serve you better. We are glad to know that you appreciate the hotel rooms and services rendered by our associates. We thank you once again for your kind words and look forward to your next visit to Ginger Hotels. Regards, Hotel Manager Ginger Hotels
Poor Stay
soloThe hotel is quite old and not maintained. They lack for basic amenities like toiletries. The heating system is pathetic in chilling cold. No curtains in the room for the privacy. They had provided a simple drop down curtain, which is not good. The furniture in the room is not maintained and very old. The hotel has leakage and seepages which are clearly visible not up to mark with the 3 star rating
Room: Standard Double
Ginger Katra has replied on Tue Dec 31 10:10:40 IST 2024
Dear Guest, Please accept our sincere apologies for the inconvenience caused during your stay at Ginger Hotels. Our goal is to provide our guests with a relaxed and comfortable experience. Please be rest assured that we will take corrective measures with respect to the service lags identified by you. However, as a standard we have basic toilet amenities in the room and the rest of the toiletries are provided on request. We truly hope you will consider us for your next visit, as we would take that opportunity to deliver the kind of product and service you expect from Ginger Hotels. Regards, Hotel Manager Ginger Hotels
Good Stay
I had a great stay at hotel ginger and would definitely recommend it to anyone visiting the area
Room: Family Room
Ginger Katra has replied on Tue Dec 31 10:24:51 IST 2024
Dear Guest, Thank you for sharing your feedback. As a valued guest, we appreciate your inputs and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in meeting your demands and exceeding your expectations. Your feedback is integral to our ability to continue to improve our services. Thank you again for taking the time to write a review. We sincerely await the opportunity to welcome you again to Ginger Hotels. Regards, Hotel Manager Ginger Hotels
good for everything ๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐
its nice property. break fast is good ๐๐๐๐
Room: Standard Double
Ginger Katra has replied on Tue Dec 31 10:26:24 IST 2024
Dear Guest, Thank you for sharing your feedback. As a valued guest, we appreciate your inputs and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in meeting your demands and exceeding your expectations. Your feedback is integral to our ability to continue to improve our services. Thank you again for taking the time to write a review. We sincerely await the opportunity to welcome you again to Ginger Hotels. Regards, Hotel Manager Ginger Hotels
Terrible Stay
Dirty bathroom old furniture and very poor quality food. Not taken any photos
Room: Standard Double
Ginger Katra has replied on Sun Dec 01 18:32:32 IST 2024
Dear Guest, Please do accept our sincere apologies regarding your quality of stay. We have noted your feedback regarding the quality of services and have initiated corrective measures regarding the same. We look forward to your continued association with us. Regards, Hotel Manager Ginger Hotels
Excellent Stay
Very good location and very comfortable stay and staff is very cooperative
Room: Standard Double
Ginger Katra has replied on Sun Dec 01 18:20:51 IST 2024
Dear Guest, Thank you for sharing your feedback. As a valued guest, we appreciate your inputs and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in meeting your demands and exceeding your expectations. Your feedback is integral to our ability to continue to improve our services. Thank you again for taking the time to write a review. We sincerely await the opportunity to welcome you again to Ginger Hotels. Regards, Hotel Manager Ginger Hotels
Good Stay
familyProperty is a franchise property therefore requires major refit in infra. Property is well below ginger standard as far as infrastructure is concerned. Service wise it was at par or better than other ginger properties. Very limited food options at restaurant. Overall ok type stay
Room: Standard Double
Ginger Katra has replied on Sun Dec 01 18:38:17 IST 2024
Dear Guest, Thank you for staying at Ginger Hotels. We sincerely appreciate you taking the time out to communicate with us. We regret the inconvenience caused during your stay with respect to the breakfast buffet. Your feedback has been shared with the Hotel Chef for corrective actions. Providing the best of services to our guests has always been our endeavour. We assure you that you will experience a marked difference during your next visit. We look forward to seeing you at Ginger Hotels soon! Regards, Hotel Manager Ginger Hotels
Average stay at ginger katra
familyRooms were just ok and room service was too slow. Bathroom needs renovation. Shampoo and body wash was not properly filled in bathroom.
Room: Family Room
Ginger Katra has replied on Sun Dec 01 18:37:23 IST 2024
Dear Guest, Thank you for staying at Ginger Hotels. We sincerely appreciate you taking the time out to communicate with us. We regret the inconvenience caused during your stay with respect to the breakfast buffet. Your feedback has been shared with the Hotel Chef for corrective actions. Providing the best of services to our guests has always been our endeavour. We assure you that you will experience a marked difference during your next visit. We look forward to seeing you at Ginger Hotels soon! Regards, Hotel Manager Ginger Hotels
Poor Stay
Filthy bath room. Bad food
Room: Family Room
Ginger Katra has replied on Sun Dec 01 18:35:28 IST 2024
Dear Guest, Please do accept our sincere apologies regarding your quality of stay. We have noted your feedback regarding the quality of services and have initiated corrective measures regarding the same. We look forward to your continued association with us. Regards, Hotel Manager Ginger Hotels
Poor Stay
Room is not properly cleaned. Door lock is broken. Bathroom fittings are also not working properly. Dental and shaving kit not provided. Bed sheet and quilt not cleaned. Furniture and bed was very old. Cattle cap is also broken.
Room: Standard Double
Ginger Katra has replied on Sun Dec 01 18:33:30 IST 2024
Dear Guest, Please do accept our sincere apologies regarding your quality of stay. We have noted your feedback regarding the quality of services and have initiated corrective measures regarding the same. We look forward to your continued association with us. Regards, Hotel Manager Ginger Hotels
Ginger
familyNot so good hotel. I didnโt liked their facilities like they even donโt have all the kits required in the bathroom
Room: Standard Double
Poor Stay
couplethoroughly disappointed, we booked by ginger brand. leaky wash room, continously sounding lift, no hot water, poor quality very old soap dispenser, ordinary buffet breakfast, lethargic front office, housekeeping lack of staff n non working intercom, poor tv service, broken tiles. very disappointed with ginger. don't recommend anyone. worst experience. no pics taken, as our aim was vaishnodevi darshan ๐. fortune inn amritsar stay was excellent. location was a great advantage. buffet breakfast excellent but needs quicker service of kulcha n parantha. table cleaning n service needs improvement.
Room: Standard Double
Ginger Katra has replied on Sun Dec 01 18:34:57 IST 2024
Hotel Manager
Cold food and colder service
The hotel restaurant was a complete disaster. I ordered a simple meal, and it took over an hour to arriveโcold and tasteless. The server didnโt bother to check on us once, and when I finally flagged someone down, they acted like I was the problem. The complimentary breakfast? Avoid at all costs.
Room: Standard Double
Ginger Katra has replied on Sun Dec 01 18:31:46 IST 2024
Dear Guest, Thank you for staying at Ginger Hotels. We sincerely appreciate you taking the time out to communicate with us. We regret the inconvenience caused during your stay concerning the breakfast buffet. Your feedback has been shared with the Hotel Chef for corrective actions. Providing the best of services to our guests has always been our endeavour. We assure you that you will experience a marked difference during your next visit. We look forward to seeing you at Ginger Hotels soon! Regards, Hotel Manager Ginger Hotels
Asia Chowk
Jammu Road
Katra
Katra
Asia Chowk
Transportnagar
Trikuta Nagar
Hari Market
Trikuta Nagar
Hari Market
Hari Market
Trikuta Nagar
Bari Brahmana
Pathankot
Samba
Kashmere Rd
Katra
Katra
Banganga Road
Asia Chowk
Railway Road Katra
Asia Chowk
Asia Chowk
Railway Road Katra
Asia Chowk
Asia Chowk
Railway Road Katra
Katra
Asia Chowk
Katra
Asia Chowk
Railway Road Katra
Asia Chowk
Banganga Road
Jammu Road
