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Thane West, Thane
219 Ratings
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property in Thane offers a fantastic stay with spacious, well-maintained rooms and a central location near Viviana Mall. Guests rave about the tasteful interiors, delicious vegetarian food, and extensive breakfast buffet. The staff is praised for their friendliness and prompt service, ensuring a comfortable experience. With excellent amenities and a clean environment, it's a top pick for both family trips and business stays, seamlessly blending luxury with convenience.
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Surprising Stay – A Rocky Start That Turned Out Remarkable
At first, the experience was a bit jarring — we were surprised (and honestly, a bit disheartened) to find that the hotel is part of the Jupiter Hospital complex, practically in the same building. It felt odd checking into what we thought would be a leisure stay, only to realize we were sharing space with a medical facility. However, everything changed once we settled in. The room was impressively spacious, thoughtfully appointed, and even had an espresso coffee machine — a rare and delightful touch. The staff were warm, professional, and incredibly helpful throughout our stay. But the real highlight? The buffets. Both the dinner and breakfast spreads were nothing short of extraordinary — easily the best I've ever had at a hotel. The variety, quality, and flavors were on another level. The dining experience alone made the stay memorable. In short: an unconventional location, yes — but if you can get past that, you're in for exceptional food, comfort, and hospitality.
Room: Fortune Club Room
Fortune Park Lake City, Thane - Member ITC Hotels' Group has replied on Mon May 19 12:04:38 IST 2025
Dear Mr. Kalra, Greetings from Fortune Park Lakecity , Thane! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Thane. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Lakecity , Thane, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to Fortune Park Lakecity , Thane and would be delighted to assist you with any requirements. Regards, Anshul Sethi General Manager
Absolute Value for Money, Experience and Delight - Just FORTUNE!
All that you look for is just there. The hotel staff just know what the guest would need at what time and they just ensure it is there! Period.
Room: Fortune Club Room
Fortune Park Lake City, Thane - Member ITC Hotels' Group has replied on Mon May 05 09:37:43 IST 2025
Dear Mr. Kalaga, Greetings from Fortune Park Lakecity , Thane! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Thane. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Lakecity , Thane, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to Fortune Park Lakecity , Thane and would be delighted to assist you with any requirements. Regards, Anshul Sethi General Manager
finest stay
excellent stay and very nice staff. tasty food. spacious room.nice location. well arranged and branded amenity.
Room: Deluxe Room|Fortune Club Room
Fortune Park Lake City, Thane - Member ITC Hotels' Group has replied on Mon Mar 31 15:36:57 IST 2025
Dear Mr. Gupta, Greetings from Fortune Park Lakecity , Thane! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Thane. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Lakecity , Thane, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to Fortune Park Lakecity , Thane and would be delighted to assist you with any requirements. Regards,
Excellent Stay
The property is at a central location in thane and has excellent amenities. The food is good too. They have a very courteous staff.
Room: Deluxe Room
Fortune Park Lake City, Thane - Member ITC Hotels' Group has replied on Tue Feb 18 09:50:42 IST 2025
Dear Mr. Dholakia, Greetings from Fortune Park Lakecity , Thane! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Thane. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Lakecity , Thane, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to Fortune Park Lakecity , Thane and would be delighted to assist you with any requirements. Regards,
Excellent Stay
The property is well located on the main road the entrance is shared with jupiter hospital with ample parking space the staff where pleasant rooms are well maintained and spacious and the food was excellent if you sweet tooth you ll enjoy the most
Room: Deluxe Room
Fortune Park Lake City, Thane - Member ITC Hotels' Group has replied on Fri Jan 31 10:03:00 IST 2025
Dear Mr. Sujith, Greetings from Fortune Park Lakecity , Thane! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Thane. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Lakecity , Thane, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to Fortune Park Lakecity , Thane and would be delighted to assist you with any requirements. Regards,
Good Stay
My stay in hotel fortune lake city was very pleasant and comfortable. Staff was very supportive and helping, right from reception, to room service and restaurant. My sincere thanks to all the staff for making my stay comfortable.
Room: Fortune Club Room
Fortune Park Lake City, Thane - Member ITC Hotels' Group has replied on Wed Jan 22 17:16:38 IST 2025
Dear Ranjan Kumar, Greetings from Fortune Park Lakecity , Thane! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Thane. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Lakecity , Thane, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to Fortune Park Lakecity , Thane and would be delighted to assist you with any requirements. Regards,
Excellent Stay
The service was incredible. The room sizes are very good and the restaurant has good food options. The buffet is large and varigated.
Room: Deluxe Room
Fortune Park Lake City, Thane - Member ITC Hotels' Group has replied on Thu Dec 26 10:44:39 IST 2024
Dear Karan Baijal, Greetings from Fortune Park Lakecity , Thane! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Thane. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Lakecity , Thane, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to Fortune Park Lakecity , Thane and would be delighted to assist you with any requirements. Regards,
Excellent Stay
It was an pleasant stay at hotel. Staff was very polite and cooperative. They called us of we need any help to reach and for other details. We had a great experience of stay and food
Room: Deluxe Room
Fortune Park Lake City, Thane - Member ITC Hotels' Group has replied on Sat Dec 14 10:45:57 IST 2024
Dear Mr. Gandhe, Greetings from Fortune Park Lakecity , Thane! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Thane. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Lakecity , Thane, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to Fortune Park Lakecity , Thane and would be delighted to assist you with any requirements. Regards,
Stay with food and amenities utilised for 02 days upgraded to suite no charg
Great experience with a very good ambience overall satisfaction would surely recommended to my fellows
Room: Executive suite
Poor Stay
The staff isn’t very friendly. Hotel charges are not in sync with the infrastructure. It’s a 3 star at max with below par hospitality.
Room: Deluxe Room
Fortune Park Lake City, Thane - Member ITC Hotels' Group has replied on Tue Nov 05 15:01:22 IST 2024
Dear Mr. Kashyap, warm greetings from all the team at fortune park lakecity. On behalf of the management of fortune park lake-city i would like to thank you for staying with us. At fortune park lake-city we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced a number of problems during your stay as result of our shortcomings. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and once again i regret the inconvenience caused. Personally, i wish to stress that we are very grateful for your support and for informing us of what happened and as such, i hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at fortune park lakecity. In the meantime, once again, may i extend my sincere regret to you and once again thank you for your understanding. Thank you,
Excellent Stay
Spacious room, fast room service, delicious food especially their sweets, plenty of options to choose from their buffet, perfect place to stay with your loved ones!
Room: Deluxe Room
Fortune Park Lake City, Thane - Member ITC Hotels' Group has replied on Tue Nov 05 14:52:12 IST 2024
Dear Rohan Mishra, Greetings from Fortune Park Lakecity , Thane! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Thane. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Lakecity , Thane, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to Fortune Park Lakecity , Thane and would be delighted to assist you with any requirements. Regards,
Excellent Stay
We had a fabulous stay here with our one year kid, staff attitude towards us was very polite and very prompt service. The food was excellent and delicious. Hotel location is close to vivian mall and easy to reach. We would love to visit again
Room: Fortune Club Room
Fortune Park Lake City, Thane - Member ITC Hotels' Group has replied on Wed Oct 23 15:34:23 IST 2024
Dear Deshmukh, Greetings from Fortune Park Lakecity , Thane! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Thane. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Lakecity , Thane, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to Fortune Park Lakecity , Thane and would be delighted to assist you with any requirements. Regards,
Excellent Stay
Excellent itc hospitality, lavish breakfast, superb cleanliness and comfort
Room: Deluxe Room
Fortune Park Lake City, Thane - Member ITC Hotels' Group has replied on Tue Sep 03 08:33:50 IST 2024
Dear Utkarsh Saxena, We're thrilled to hear that your experience with our hospitality met your expectations! It's wonderful to know that the lavish breakfast spread helped kickstart your day on a high note, and that the cleanliness and comfort of our accommodations contributed positively to your stay. We take pride in maintaining high standards for our guests, and your feedback reaffirms our commitment to delivering exceptional service. Should you have any further feedback or need assistance in the future, please do not hesitate to reach out. We look forward to welcoming you back for another superb experience! Thanks & Regards Anshul Sethi Fortune Park Lakecity, Thane
Excellent Stay
I had a very comfortable stay here at fortune hotel. The location is quite easy to get to. The food was awesome. The buffet had a great variety. The staff was friendly and helpful. The room was very spacious and comfortable with all basic amenities available. Highly recommend this place. Would love to come back again soon.
Room: Fortune Club Room
Fortune Park Lake City, Thane - Member ITC Hotels' Group has replied on Wed Aug 21 12:36:11 IST 2024
Dear Mayuri Sahare, We are sincerely delighted to learn about your comfortable stay at the Fortune Hotel. Your positive words about our strategic location, scrumptious food, and the variety of our buffet greatly motivates us. We're also glad to hear that our friendly and helpful staff managed to impress you. Knowing that you found our rooms spacious, comfortable, and well-equipped with basic amenities truly makes our day. Your high recommendation and your intention to return truly means a lot to us. We eagerly await your next visit; rest assured, we will do our best to make your future stays even more remarkable. Thanks & Regards Anshul Sethi Fortune Park Lakecity, Thane
Fair chance of high infection
familyYou can book this hotel at your own risk. We pay highest cost of thane with execution of luxury but in this hotel you share lift, restaurant and premises with peoples accompanied with critical care patients and doctors who treat patient at critical care center which is on 3rd floor of hotel building with accompanied hospital as twin building and access to hotel which also treat oncology. Even all use same lift of hotel.
Room: Fortune Club Room
Fortune Park Lake City, Thane - Member ITC Hotels' Group has replied on Wed Jul 03 09:06:16 IST 2024
Dear Pravin Bhoj, We understand your concerns about sharing the hotel facilities with the adjoining critical care center and appreciate you bringing this to our attention. The unique setup of our establishment is designed to provide convenience to a wide range of guests, including those requiring immediate proximity to medical services. We assure you that we adhere to stringent hygiene protocols to ensure the safety and comfort of all our guests. Our lifts and public spaces are regularly sanitized, and we hold the well-being of our guests as our highest priority. We are constantly evaluating our services and facilities to cater to our valued guests' needs. Your feedback is instrumental in helping us improve our hotel experience. If you would like to discuss your stay further or have any particular suggestion, please do not hesitate to reach out to our management team. We are committed to providing an environment that is comfortable and safe for all, and we hope to have the opportunity to provide you with an improved experience in the future. Thanks & Regards Anshul Sethi Fortune Park Lakecity, Thane
Good Stay
Very good hotel and its location is also good. Staff is very friendly and helpful. The facilities are also good and service in restaurant in good.
Room: Deluxe Room
Fortune Park Lake City, Thane - Member ITC Hotels' Group has replied on Fri Jun 28 17:11:29 IST 2024
Dear LAXMAN KARNIK, We are delighted to hear that you enjoyed the convenient location of our hotel, along with the friendliness and helpfulness of our staff. It's wonderful to know that our facilities met your expectations and that the service in our restaurant added to your positive experience. We strive to offer a comfortable and enjoyable stay for all our guests, and your feedback reaffirms the hard work our team puts in every day. We look forward to welcoming you back and continuously providing the quality service and hospitality you appreciated during your stay. Thanks & Regards Anshul Sethi Fortune Park Lakecity, Thane
A nice comfortable place to stay in thane mumbai
familyVery convenient location, good & tasty food, wide variety in menu, hospitable staff, well maintained room
Room: Deluxe Room
Fortune Park Lake City, Thane - Member ITC Hotels' Group has replied on Tue Jun 25 09:59:18 IST 2024
Dear RAJEEV UPADHYAY, We are thrilled to hear that our convenient location was to your liking and that you enjoyed the good taste and wide variety in our menu offerings. It is wonderful to know that our staff's hospitality contributed positively to your experience and that you found your room to be well maintained. We hope your pleasant experience with us will bring you back soon for another visit. Your feedback is greatly appreciated and it aids us in continuing to provide excellent service and accommodations. Thanks & Regards Anshul Sethi Fortune Park Lakecity, Thane
Car parking and room
coupleRoom was very good. Car parking was very tight/difficult. Good breakfast, however eggs were not served in same restaurant where buffet was organised.
Room: Deluxe Room
Fortune Park Lake City, Thane - Member ITC Hotels' Group has replied on Sun Jun 16 04:41:02 IST 2024
Dear Firdaus Bhathena, We appreciate your detailed review and are happy to know that you enjoyed our room and breakfast service. We have noted your concern regarding the parking facility which seems to have been challenging for you due to its tight configuration. We are continuously striving to improve our services and will consider this valuable feedback for future enhancements. Regarding the eggs not being served in the same restaurant as the buffet, we'd like to clarify that this is a part of our service design aiming to provide a wide variety of food choices to our guests. However, we understand your perspective and will contemplate this insight in our continuous endeavor to deliver an excellent dining experience for our guests. Thank you again for your input. We look forward to serving your accommodation needs better in the future. Thanks & Regards Anshul Sethi Fortune Park Lakecity, Thane
Quick stay at central park in thane west.
Property is located centrally in thane and well connected to highways. The amenities are very good, comfortable, pleasent. Staff is active & polite. However, the entrance gate is shared with jupiter hospital and so it is difficult to find fortune lakeside hotel inside, also no visible board available. Veg. Restaurant has great spread for breakfast. Well, the room bath shower cap is not provided in basic personal kit.
Room: Fortune Club Room
Fortune Park Lake City, Thane - Member ITC Hotels' Group has replied on Thu Feb 08 05:01:52 IST 2024
Dear Rohit Sadwelkar, We're delighted to hear that you appreciated our strategic location, quality amenities, and courteous staff. We're constantly working towards improving all aspects of our guests' stay and your feedback about the shared entrance with Jupiter Hospital and the lack of noticeable signage will certainly be considered. We apologize that you had difficulty locating the Fortune Lakeside Hotel and that a shower cap was not included in the bathroom kit. We'll make sure to correct this and establish better visibility for our hotel, as well as enhance our room amenities for future guests. We're glad that you enjoyed your meals at our vegetarian restaurant - we pride ourselves on offering a diverse and abundant breakfast spread. We hope this incident will not deter you from returning to our hotel, as we would be eager to provide you with another enjoyable experience. Thanks & Regards Anshul Sethi Fortune Park Lakecity, Thane
Excellent Stay
Nice rooms, quick service, courteous staff and very good food made our fortune park lake city stay wonderful.
Room: Premium Room
Fortune Park Lake City, Thane - Member ITC Hotels' Group has replied on Sat Jan 06 16:17:33 IST 2024
"Dear Suhas Joshi, We're delighted to hear that you had such a wonderful stay at Fortune Park Lake City. Your compliments about our nice rooms, quick service, courteous staff, and very good food are greatly appreciated. Our team is always striving to provide quality service and it's fantastic to know that we have succeeded in making your stay comfortable and enjoyable. It's feedback like your's that motivates us to continually strive for excellence. We're already looking forward to your next visit! Thanks & Regards Anshul Sethi Fortune Park Lakecity, Thane"
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