Review Of The Byke Suraj Plaza Pure Veg

The room booked was a King bed but instead we got 2 single beds attached which is very inconvenient for a couple.

except food everything is good.rooms are very big and so is hotel and resturant and bathroom.but food needs improvement in terms of quality

the property is good but the staff and management is third class, never again

We were booked for triple accopancy bt the extra with us n alloted only single room almost took 9k something Hotel policy r different thats all r not mention anywhere

I have been a long-term guest at Suraj Byk Thanr and have always valued the comfort and hospitality here. Unfortunately, my recent experience with the night shift front desk staff, was alarming and utterly disappointing. displayed arrogance, immaturity, and a complete lack of basic customer service etiquette. His approach was unnecessarily interrogative and disrespectful, especially after I returned from a long and tiring workday in Mumbai. The manner in which he questioned me was unprofessional and unacceptable for a hotel of this standard. Hospitality is built on courtesy and respect, regardless of whether the guest is male or female. The policing-style behavior I experienced has no place in a service-oriented industry. More concerning is his absence of any apology or acknowledgment of his behavior, which reflects poor training and a lack of understanding of guest relations. Ifaims to maintain , immediate customer service training for If such behavior continues, loyal guests like myself may have no choice but to stay elsewhere—even at a higher cost. I request the hotel to connect with me directly once the matter has been addressed

I had a fantastic stay at this hotel! The room was clean, comfortable, Staff were polite, helpful, and made check-in smooth. The location was perfect, and the breakfast was delicious with a good variety.

Shabby Rooms, bed, poor breakfast spread, zero customer service at the reception and the restaurant

5

Good hotel, warm and welcoming staff, spacious and clean rooms. A job well done to Hemanti from the housekeeping team.

Very clean and excellent food. The service was very good.

Good service and hotel staff were very cooperative. Food quality was also very

Location is good , hotel was on road , but food was average and room was too small .

Value for money, gentle staff.. good Food... clean rooms ...enough parking space. Multiple cuisine available.

Nice property to stay,The staff was helpful kind .Breakfast was also yummy.We had dinner at farm fresh which was tasty

It was comfortable, food also was v tasty. Was travelling on official trip alone, and was impressed to get a female getting dinner in room.

food was too Good and also stay

Room was nice and clean staff is friendly.. heemali and aditi was really help full n kind thank you for the experience we will be vist again

Great stay and nice staff who were super cooperative and rooms were well maintained

Excellent and one stop for all your needs

Pls add gym..rest all things are good. Very good staff Aditi and Diksha has done great job.