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Santacruz West, Mumbai | 1.9 km drive to Nanavati Hospital
40 Ratings, 29 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the friendly and helpful staff, along with the property's cleanliness and comfortable beds. The location is also highlighted as convenient for local transport and eateries. Breakfast options are decent, making it a great choice for budget travelers. Some feedback mentions issues with small rooms and lift service, but overall, the stay is often described as pleasant and worth the money.
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Excellent Stay
The stay was pleasant, Friendly staff and boys. Good Breakfast provided. Worth the money spent.
Room: Deluxe Room
FabHotel Cruz Royale - Nr- Bandra West has replied on Tue Oct 21 13:31:46 IST 2025
Thank you for sharing your feedback. We’re glad you had a pleasant stay and look forward to welcoming you back to our hotel soon
Average Stay
Small & Smelly rooms, poor breakfast choice, can be had as the last option. The lifts stops in between floors, you either have to climb up or down the stairs.
Room: Premium Room
FabHotel Cruz Royale - Nr- Bandra West has replied on Tue Oct 21 13:31:54 IST 2025
We sincerely apologize for the inconvenience you faced. Your feedback is noted, and we’ll take immediate steps to improve. Thank you for bringing this to our attention.
Excellent Stay
Location is good, fast service and good economic foods.
Room: Premium Room
FabHotel Cruz Royale - Nr- Bandra West has replied on Tue Oct 21 13:31:50 IST 2025
Thank you for sharing your feedback. We’re glad you had a pleasant stay and look forward to welcoming you back to our hotel soon
Terrible Stay
Location was good. But the building was very old. Damp also.npt properly cleaned. There was a mini refrigerator , it was so dirty. Telephone was full of fungas.
Room: Family Room
FabHotel Cruz Royale - Nr- Bandra West has replied on Mon Oct 13 18:18:54 IST 2025
Thank you for sharing your feedback. While we’re glad you appreciated the location, we sincerely apologize for the poor condition of the property and lack of cleanliness, especially regarding the refrigerator and telephone. Your concerns have been shared with the housekeeping and maintenance teams for immediate action. We’re committed to improving hygiene standards and ensuring a more comfortable stay for our guests.
Great Stay
Very good property, clean rooms and excellent staff. Would definitely recommend staying here if one is in santacruz west area
Room: Deluxe Room
FabHotel Cruz Royale - Nr- Bandra West has replied on Wed Sep 24 15:40:27 IST 2025
We’re delighted you enjoyed your stay! Happy you found the rooms clean and staff excellent. Thank you for recommending our property in Santacruz West!
Poor Stay
Location not good... insect in room... food quality not so good... bathroom are also not clean. Price high according to room and hotels condition
Room: Deluxe Room
FabHotel Cruz Royale - Nr- Bandra West has replied on Mon Sep 22 15:56:47 IST 2025
We sincerely regret the inconvenience caused during your stay. We understand your concerns regarding the room cleanliness, presence of insects, bathroom hygiene, and food quality. Your feedback has been shared with the hotel management to improve overall services and ensure better guest experience. The issues have been resolved now.
Average Stay
Overall a good stay, i would rather say a budgeted stay. As had few issues with property as bathroom sink was having water logging issue. Cupboard was dirty and broken. Also bathroom ceiling was made up from PVC sheet so whole time peiogens dancing on them making noises which disturbed my sleep.
Room: Deluxe Room
FabHotel Cruz Royale - Nr- Bandra West has replied on Wed Sep 24 15:40:34 IST 2025
We’re glad you had an overall good stay, though we sincerely apologize for the issues you faced. Your feedback regarding the bathroom, cupboard, and noise from the ceiling is noted, and we’ll work on improving these aspects.
Good stay improve on breakfast
It was good experience. Staff is very humble and polite. They don’t have kitchen but they manage meals on time. Just request to property owner or manager please start your own kitchen and breakfast would not be portioned.
Room: Deluxe Room
FabHotel Cruz Royale - Nr- Bandra West
We’re glad you had a good experience and appreciated our humble and polite staff! Thank you for your suggestion regarding starting an in-house kitchen and improving breakfast portions—we’ll share this with the management for consideration.
Good Stay
The rooms were clean, the staff was good, Stay was good Recommended for solo tourist. location wise it was better Airport and Railway station was near
Room: Deluxe Room
FabHotel Cruz Royale - Nr- Bandra West
Thank you for sharing your experience with us. We’re delighted to know that you enjoyed a comfortable stay and found the rooms clean, the staff courteous, and the location convenient with easy access to both the airport and railway station. It’s wonderful to hear that you would recommend our hotel, especially for solo travelers. Your appreciation motivates our team to keep delivering the best hospitality. We look forward to welcoming you again on your next visit.
rooms and service
Rooms are clean and well maintained. Hotel Staff are polite and cooperative. location easy to approach Rooms are clean and well maintained. Hotel Staff are polite and cooperative. location easy to approach.
Room: Deluxe Room
FabHotel Cruz Royale - Nr- Bandra West has replied on Wed Sep 17 18:54:07 IST 2025
Thank you for your kind feedback! We’re delighted to hear that you found our rooms clean and well-maintained, appreciated our polite and cooperative staff, and enjoyed the convenient location. We look forward to welcoming you back for another comfortable stay!
Good Stay
No major complaints food was decent, good for a weekend trip.
Room: Deluxe Room
FabHotel Cruz Royale - Nr- Bandra West has replied on Wed Sep 17 18:54:41 IST 2025
Thank you for sharing your feedback! We’re glad to hear that you had a pleasant stay and found the food decent. It’s wonderful to know our hotel suited your weekend trip plans. We look forward to welcoming you again soon!
Excellent Stay
AC and geyser worked perfectly throughout. Very convenient for work travel. Great for quick overnight visits. Local commute was super easy from the hotel. Food was okay, but could be better. The room was just as shown in the pictures.
Room: Deluxe Room
FabHotel Cruz Royale - Nr- Bandra West
Thank you for sharing your experience! We’re glad to hear that the AC and geyser worked perfectly and that our hotel proved convenient for your work travel and quick overnight visits. It’s also great to know the room matched the photos and that local commuting was easy.
Nice Stay
Pleasant stay at hotel, staff behaviour good. Location is perfect for stay connecting roads and market at good price. food service also good.
Room: Deluxe Room
FabHotel Cruz Royale - Nr- Bandra West has replied on Sun Aug 31 08:06:53 IST 2025
Thank you for sharing your valuable feedback. We are delighted to know that you had a pleasant stay with us and found our staff’s behavior to be good. It is wonderful to hear that you liked the hotel’s location with easy connectivity to roads and market areas. We are also glad that you enjoyed our food service at a good price. At FabHotels, we always strive to offer our guests a comfortable stay with great value and hospitality. Your appreciation motivates our team to continue delivering excellent service. We truly look forward to welcoming you again soon at FabHotels.
Quick service with comfortable beds
Great for quick overnight visits. Would surely stay here again next time. Beds were really comfortable and cozy. Food was okay, but could be better.
Room: Deluxe Room
FabHotel Cruz Royale - Nr- Bandra West has replied on Wed Sep 17 18:55:08 IST 2025
Thank you for your feedback! We’re delighted to hear that you found our beds comfortable and enjoyed your quick overnight stay. It’s wonderful to know you plan to stay with us again.
Excellent Stay
stay was very good , staff specially vikas was very helpful, clean place would recommend to stay here stay was very good , staff specially vikas was very helpful, clean place would recommend to stay here.
Room: Deluxe Room
FabHotel Cruz Royale - Nr- Bandra West has replied on Wed Sep 17 18:55:36 IST 2025
Thank you for your wonderful feedback! We’re thrilled to hear that you had a very good stay and that Vikas and our team made your experience even more pleasant with their helpfulness. It’s great to know you found the place clean and recommendable.
Good Stay
I stayed for a nights, and it was a good experience. It’s a decent, no-frills option with clean bathrooms and comfortable beds.
Room: Deluxe Room
FabHotel Cruz Royale - Nr- Bandra West has replied on Thu Aug 28 19:22:05 IST 2025
Dear Guest, Thank you for your feedback. We’re glad to know that you had a good experience during your stay and appreciated the clean bathrooms and comfortable beds. We’re happy that our no-frills, decent option met your expectations. We look forward to hosting you again. Warm regards, Team FabHotels
Good Stay
I appreciated the value I got here. It’s simple, but it checks all the boxes if you just need a clean bed and basic amenities.
Room: Deluxe Room
FabHotel Cruz Royale - Nr- Bandra West has replied on Thu Aug 28 19:23:05 IST 2025
Dear Guest, Thank you for sharing your experience. We’re delighted to know that you appreciated the value and found the stay comfortable with clean rooms and essential amenities. Your feedback encourages us to maintain our standards. We look forward to welcoming you again at FabHotels. Warm regards, Team FabHotels
Good Stay
For this price, it was a steal. The location was good, and the check-in process was smooth. Ideal for budget travelers.
Room: Deluxe Room
FabHotel Cruz Royale - Nr- Bandra West has replied on Mon Aug 25 05:47:24 IST 2025
Thank you for your kind words! We’re glad you enjoyed the smooth check-in and convenient location. Perfect choice for budget stays!
Good Stay
I recently stayed at "FabHotel Cruz Royale" and had a decent experience. The staff was extremely welcoming and attentive, making sure every detail was taken care of. The hotel offered basic comfort, and the staff was polite, but there’s room for improvement. The location was convenient, with easy access to local transport. For short stays, it works fine, but I’d recommend improvements for a better guest experience.
Room: Deluxe Room
FabHotel Cruz Royale - Nr- Bandra West has replied on Mon Aug 25 05:46:22 IST 2025
Thank you for your feedback! We’re glad you enjoyed the staff and location. We’ll work on improvements for your next stay.
Excellent Stay
The location was excellent for the price, close to transport and eateries. The staff was courteous, and everything felt clean and secure throughout our stay.
Room: Deluxe Room
FabHotel Cruz Royale - Nr- Bandra West has replied on Sat Aug 23 16:19:09 IST 2025
Thank you for your kind feedback. We’re delighted to know that you found our location excellent and convenient, close to transport and eateries. It’s wonderful to hear that our staff was courteous and that you felt the property was clean and secure throughout your stay. Your appreciation motivates us to continue delivering comfortable, safe, and value-for-money stays for all our guests. We truly value your support and look forward to welcoming you again soon with FabHotels for another pleasant and seamless experience.
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