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Review Of Estello Guest House

New Town, Kolkata

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    2.3
    Average

    27 Ratings, 10 Reviews

    excellent
    19%
    very good
    11%
    average
    7%
    poor
    7%
    bad
    56%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 1
    • 1
    • 1
    • 1
    • 1
    • 1
    • 5
    • 1
    • 1

    Rating Categories

    • Location4.8
    • Cleanliness2.4
    • Room2.2
    • Value For Money1.8
    icon
    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    Guests appreciate the good food quality and reasonable prices offered at this property, along with clean rooms. However, there are significant concerns about small, dirty rooms, poor hygiene, and inadequate service. Many found the room sizing misleading for three guests, and there were complaints about unhelpful staff and poor maintenance, with issues like clogged bathrooms.

    Sort by:

    Positive first
    1.0

    Refund my paymen

    shekhar k.couple

    I have not checked in after booking and payment hotel refused to give me room and told there is no room available after complain g for so many times in make my trip i have not got my payment back plz refund my booking amount asap

    Travel Month: Dec 2023

    Room: Executive Room

    1.0

    Terrible Stay

    jakir h.

    Clear booking instructions missing

    Travel Month: Dec 2023 (3-Night Stay)

    Room: Executive Room

    5.0

    Good service

    susanta m.family

    Hotel service is good, food quality is good and reasonable price. Rooms r clean

    Travel Month: Apr 2023

    Room: Executive Room

    3.0

    Average Stay

    mamta y.

    as per the booking it was done for 3 members but bed was suitable for only 2 members. not specious for 3 members.

    Travel Month: Dec 2022

    Room: Executive Room

    1.0

    Terrible Stay

    laxman k.solo

    Very bad standard poor safety unhygienic not stayable

    Travel Month: Nov 2021

    Room: Executive Room

    1.0

    Terrible

    manpreet s.group

    Small rooms and disgusting Washroom.

    Travel Month: Jan 2020

    Room: Executive Room

    1.0

    Too bad

    ayana d.couple

    Very dirty room and not at all friendly staff

    Travel Month: Jan 2020

    Room: Executive Room

    5.0

    Completely different

    chetan j.couple

    The room which we saw while booking was totally different from which we stayed. Room was too small and dirty.

    Travel Month: Nov 2019

    Room: Executive Room

    1.0

    Very poor hostility

    supriya.

    The behavior of manager and other staff is very poor. Please did'nt select this hotel.
    Very poor. Don't select this hotel friends

    Travel Month: Mar 2019

    Room: Executive Room

    1.0

    Worst stay ever

    amar s.

    Everything was worst except the location.
    Bathroom was clogged, taps didn't work properly, food was bad.

    Travel Month: Jan 2019

    Room: Executive Room

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