Review Of WelcomHeritage Santa Roza Kasauli

WelcomHeritage Santa Roza Kasauli has replied on Tue Sep 16 10:31:15 IST 2025

Dear Mr. Jain, Thank you for sharing your feedback. We sincerely regret that your experience did not meet expectations in certain areas. We will definitely review your concerns regarding activities, facilities, and swimming pool operations to ensure better service delivery. We are glad you appreciated the cleanliness of our property. Regarding the Wi-Fi, kindly note that due to unexpected heavy rains during your stay, the connectivity was disrupted, and we regret the inconvenience caused. We truly value your input and will work on improving to provide you with a much better experience on your next visit. Warm regards, Gunjan Pnadey Team WelcomHeritage Santa Roza

WelcomHeritage Santa Roza Kasauli has replied on Wed Sep 10 10:59:47 IST 2025

Dear Mr. Singh, Thank you for taking the time to share your feedback. We truly appreciate your kind words as well as your observations. We regret to hear that certain aspects of your stay did not meet expectations. Please be assured that we have noted your comments regarding the game room timings, pool area ambience, and washroom upkeep. Your feedback is valuable to us, and we will be working closely with our team to address these areas of improvement. We look forward to welcoming you again and providing you with an enhanced experience on your next visit. Warm Regards Gunjan Pandey Team WelcomHeritage Santa Roza !!!

WelcomHeritage Santa Roza Kasauli has replied on Wed Jul 30 10:54:39 IST 2025

Dear Mr. Chhina, Thank you so much for your kind words! We’re delighted to know you enjoyed the property, appreciated our team’s hospitality, and liked the food. Cleanliness and guest satisfaction are our top priorities, and it’s wonderful to hear we met your expectations. We look forward to welcoming you back to WelcomHeritage Santa Roza Kasauli for another memorable stay! Warm regards, Gunjan Pandey WH Santa Roza Kasauli

WelcomHeritage Santa Roza Kasauli

Dear Mr. Kanwar We’re truly sorry to hear that your stay fell short of expectations. Please accept our sincere apologies for the service and facility shortcomings you experienced — from the food quality and Wi-Fi issues to the lack of assistance with your luggage. This is far from the standard we aim to provide. Your feedback is extremely valuable, and we’re taking immediate steps to address these concerns. We genuinely hope you’ll consider giving us another chance to provide the experience you deserve. Warm Regards Gunjan Pandey WH Santa Roza

WelcomHeritage Santa Roza Kasauli has replied on Thu Aug 28 12:00:09 IST 2025

Dear Mr. Mehta Thank you for sharing your feedback with us. We regret that your experience was not up to expectations. Your comments are valuable and will help us improve our services. We look forward to the opportunity of welcoming you again and providing you with a better experience on your next visit. Warm Regards Gunjan Pandey Team WelcomHeritage Santa Roza !!!

WelcomHeritage Santa Roza Kasauli has replied on Wed Jul 30 10:56:32 IST 2025

Dear Mr. Sachdeva, Thank you for sharing your feedback! We’re glad to hear that you had a pleasant stay with your family and appreciated our staff’s hospitality and the overall experience at our property. Your kind words mean a lot to us. We’ve also taken note of your comment regarding the breakfast quality and will definitely work on improving it. As you rightly mentioned, our peaceful location away from the hustle of Mall Road is ideal for those looking to relax and enjoy nature. We hope to welcome you back soon for an even better experience. Warm regards, Gunjan Pandey WH Santa Roza Kasauli

WelcomHeritage Santa Roza Kasauli has replied on Tue Jul 22 13:51:47 IST 2025

Dear Mr. Singh Thank you so much for your wonderful feedback! We’re delighted to know you had a great experience with us and appreciated our rooms and hospitality. A perfect 10/10 truly means a lot to our team. We look forward to welcoming you back soon for another memorable stay! Warm regards, Gunjan Pandey WelcomHeritage Santa Roza

WelcomHeritage Santa Roza Kasauli has replied on Tue Jul 22 13:53:25 IST 2025

Dear Mr. Singh Thank you for your kind words! We're thrilled to hear that you had an excellent experience and that our staff, property, and food met your expectations. Your appreciation motivates us to continue delivering the best. We hope to welcome you back very soon! Warm regards, Gunjan Pandey WelcomHeritage Santa Roza Kasauli

WelcomHeritage Santa Roza Kasauli has replied on Tue Jul 22 13:55:30 IST 2025

Dear Mr. Singh We're absolutely delighted to hear that your vacation in Kasauli was made special by your stay at WelcomHeritage Santa Roza. It’s wonderful to know that you appreciated the serene location, well-designed rooms, open green spaces, and the range of indoor activities for both adults and children. Your kind words about our food, cleanliness, and especially the courteousness of our staff truly mean a lot to us. We’ll be sure to share your appreciation with the entire team. We look forward to welcoming you and your family back for another memorable stay amidst the pines! Warm regards, Gunjan Pandey WelcomHeritage Santa Roza Kasauli

WelcomHeritage Santa Roza Kasauli has replied on Tue Jul 22 13:57:23 IST 2025

Dear Ms. Chadha We're truly honored to have been a part of your much-needed mountain getaway. It brings us immense joy to know that your stay at Santa Roza Kasauli fulfilled your dream of peace, nature, and rejuvenation. Your kind words about the location, our property, the warm hospitality of our staff, and especially our chef’s culinary efforts mean the world to us. We're grateful for your recommendation and blessings, and we look forward to welcoming you back for another refreshing escape soon. Warm regards, Gunjan Pandey WelcomHeritage Santa Roza Kasauli

WelcomHeritage Santa Roza Kasauli has replied on Fri Jun 06 14:05:26 IST 2025

Dear Mr. Sidhu, Thank you for your kind words! We’re delighted to hear that you had a comfortable stay and enjoyed the food, cleanliness, and beautiful views from your room. Your appreciation truly means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Gunjan Pandey WelcomHeritage Santa Roza !!!

WelcomHeritage Santa Roza Kasauli

Dear Mr. Johar Thank you so much for your kind and detailed review! We're absolutely delighted to hear that you had such a wonderful getaway at our cottage. It’s heartwarming to know that you enjoyed the peaceful green surroundings, the cozy ambiance, and even the little touches like the ceiling wallpaper – we love adding unique details that make a stay special. We're glad you got to enjoy the indoor pool – and we appreciate your feedback about the humidity; we'll certainly look into ways to make it more comfortable. It’s fantastic to hear that you loved the food – the butter chicken and biryani are some of our favorites too, and we’re thrilled they hit the mark! A special thank you for recognizing Jyotsna – she’ll be so happy to know she helped make your stay even more enjoyable. It was a pleasure hosting you, and we truly appreciate your recommendation. We look forward to welcoming you back for another relaxing and memorable stay! Warm Regards Gunjan Pandey WelcomHeritage Santa Roza

WelcomHeritage Santa Roza Kasauli

Dear Ms. Agrawal, Thank you so much for your wonderful review! We're thrilled to hear that your 3-day stay was both peaceful and comfortable – that's exactly the experience we aim to create. It means a lot to us that you took the time to recognize our team members individually. Vishal, Chef Santram, Jyotsna, Reena, and the entire team will be absolutely delighted to know they made a positive impact on your visit. Your kind words and encouragement truly motivate us to keep delivering great service. We can’t wait to welcome you back for another memorable stay amidst nature and comfort. Warm regards, Gunjan Pandey WelcomHeritage Santa Roza

WelcomHeritage Santa Roza Kasauli has replied on Wed Feb 26 13:15:59 IST 2025

Dear Mr. Bansal, We are so happy that you enjoyed your stay with us. it is our goal to provide engaging experiences and clean, comfortable accommodations to all of our guests. Our staff is dedicated to providing the heights quality of service and hospitality to all who come. We are truly happy that you were able to experience it. Thank you once again for your high recommendation. The team and I look forward to having you all over again at Santa Roza and assuring you of our best services. Thank You, Gunjan Pandey General Manager

WelcomHeritage Santa Roza Kasauli has replied on Wed Feb 26 13:17:22 IST 2025

Dear Guest, We are so happy that you enjoyed your stay with us. it is our goal to provide engaging experiences and clean, comfortable accommodations to all of our guests. Our staff is dedicated to providing the heights quality of service and hospitality to all who come. We are truly happy that you were able to experience it. Thank you once again for your high recommendation. The team and I look forward to having you all over again at Santa Roza and assuring you of our best services. Thank You, Gunjan Pandey General Manager

WelcomHeritage Santa Roza Kasauli has replied on Wed Feb 26 13:18:38 IST 2025

Dear Mr. Gupta, We are so happy that you enjoyed your stay with us. it is our goal to provide engaging experiences and clean, comfortable accommodations to all of our guests. Our staff is dedicated to providing the heights quality of service and hospitality to all who come. We are truly happy that you were able to experience it. Thank you once again for your high recommendation. The team and I look forward to having you all over again at Santa Roza and assuring you of our best services. Thank You, Gunjan Pandey General Manager

WelcomHeritage Santa Roza Kasauli has replied on Wed Feb 26 13:19:53 IST 2025

Dear Mr. Chadha, We are so happy that you enjoyed your stay with us. it is our goal to provide engaging experiences and clean, comfortable accommodations to all of our guests. Our staff is dedicated to providing the heights quality of service and hospitality to all who come. We are truly happy that you were able to experience it. Thank you once again for your high recommendation. The team and I look forward to having you all over again at Santa Roza and assuring you of our best services. Thank You, Gunjan Pandey General Manager

WelcomHeritage Santa Roza Kasauli has replied on Sun Jan 19 18:08:58 IST 2025

Dear Ms. Sachdeva , It has always been our endeavor to offer excellent accommodation, food and service to all our guests, however, on this occasion my team and I have failed to deliver the same. Please accept my unconditional apologies for the inadequacies you experienced and the inconvenience caused to you. Your feedback is really important to us as it helps us identify, and work on areas to further enhance our service standards and guest experiences I once again apologize for less than a expected stay and I assure you that your above experience is a complete departure for our usual service standards and I do hope that you will give us another opportunity to welcome you back. Should you require any further assistance, please do not hesitate to contact me. Kind Regards, Gunjan Pandey General Manager

WelcomHeritage Santa Roza Kasauli has replied on Wed May 28 13:18:21 IST 2025

Dear Mr. Gakhar, Thank you so much for your kind words! We’re delighted to hear that you enjoyed the beauty of the property, the cleanliness of the rooms, and the delicious food. It’s always our goal to create a pleasant and memorable experience for our guests. We’re especially glad to know that Mr. Varender Thakur made your stay even more comfortable. He will be thrilled to receive your appreciation, as will the rest of our team. It was a pleasure having you with us, and we look forward to welcoming you back soon! Warm regards, Gunjan Pandey General Manager.

WelcomHeritage Santa Roza Kasauli has replied on Wed Jul 30 10:57:27 IST 2025

Dear Mr. Rawat Thank you so much for your kind words! We’re delighted to know you enjoyed the property, found the food excellent, and experienced the warmth of our courteous staff. Your recommendation truly means a lot to us. Looking forward to welcoming you back soon! Warm regards, Gunjan Pandey WH Santa Roza Kasauli