The Belvedere Kasauli

The Belvedere Kasauli

Dear Guest, Thank you for staying with us and for sharing your thoughts. We’re thrilled that you loved the location and the views — it means a lot to know those stood out. Being a newly built property, we’re doing everything we can to ensure that every aspect of your stay matches those first impressions. I’m sorry to hear the food didn’t quite meet expectations. We really appreciate the feedback, and we’re already discussing improvements with our culinary team to enhance quality, variety, and flavour. We hope you’ll give us another chance to deliver a complete experience next time — we’d love to welcome you back. Warm regards. Tarun Singh. Team The Belvedere Kasauli.

The Belvedere Kasauli

Dear Guest, Thank you for sharing your feedback. We’re really sorry to hear that your experience with our staff did not meet your expectations. While we are pleased that you enjoyed the view, we deeply regret that our service and hospitality fell short. Please know this is not the standard we strive for. We will be addressing your concerns immediately with our team—especially regarding staff behaviour—to ensure this isn’t repeated. We value your insights and would appreciate the opportunity to discuss this further and hopefully make amends. If you would be willing, please contact me directly at [your contact details] so we can understand more and try to restore your trust in us. Warm regards, Tarun Singh. Team The Belvedere Kasauli.

The Belvedere Kasauli

Dear Mr. Singh. Thank you so much for taking the time to share your experience. We’re delighted to hear that the ambience and hospitality stood out during your stay — those are values we take great pride in. It’s wonderful to know you enjoyed our breakfast, the infinity pool, and the various activities we offer. Your feedback encourages us to keep doing what we love, and we hope to welcome you again soon for another excellent stay. Warm regards, Tarun Singh Manager-Front Office.

The Belvedere Kasauli

Dear Guest, Thank you for bringing this to our attention. I’m very sorry to hear that your experience was disappointing—especially that your room key wasn’t working and that you felt our service and hospitality did not live up to expectations. We strive to make every stay seamless and comfortable, and clearly we missed the mark this time. Please know we are looking into this immediately: our maintenance team will double‑check all room keys and lock systems, and our staff will be retrained to be more helpful and responsive. If you would be open to discussing this further, I’d really appreciate hearing more about what went wrong so we can ensure nothing like this happens again. We hope you’ll consider staying with us again to see the changes we make. Warm regards, Tarun Singh Manager-Front Office.

The Belvedere Kasauli has replied on Sun Jul 20 16:28:54 IST 2025

Dear Mr. Mahajan. Thank you so much for your kind words! We're thrilled to hear that you enjoyed the scenic beauty, delicious food, comfortable stay, and the helpfulness of our staff. Your appreciation truly means a lot to us. We do regret to hear that the road to the hotel was a disappointment. We understand how important ease of access is, and we're actively working with local authorities to improve this aspect for our guests. We hope to welcome you back again soon for another memorable stay! Warm regards, Tarun Singh Team The Belvedere Kasauli.

The Belvedere Kasauli

Dear Guest, Thank you very much for your kind feedback. We are delighted to hear that you found the place peaceful, clean, hygienic, and enjoyed the views. It’s great to know that our staff and service also met your expectations. We appreciate your tip about visiting during the early monsoon — many guests find the freshness and atmosphere then especially lovely. We also understand the concern about the 5 km off‑road stretch from the highway. We’re looking into ways to improve the access experience (better road guidance, signage, and perhaps maintenance) so arriving is easier, especially for those travelling at night. Your feedback helps us keep improving. We hope to welcome you again soon, perhaps during the monsoon, for an even better stay! Warm regards, Tarun Singh. Manager-Front Office.

The Belvedere Kasauli

Dear Guest, Thank you for taking the time to share your detailed feedback. I’m very sorry to hear your stay at The Belvedere did not live up to expectations. Please accept my sincere apologies for: Our delayed or unresponsive communication The difficulty in reaching us and lack of nearby amenities The poor condition of the access road The room size, food quantity/quality, and the unpleasant situation you witnessed in the corridors We take these concerns very seriously. To address them: We will ensure our reservation and front‑desk teams respond more promptly and keep guests better informed. We will review access routes and signage, and explore possible improvements or alternative routes to make arrival safer and more reliable. We will assess the room offerings vs pricing to ensure value for money, and improve food service & hygiene standards immediately. We regret that your experience was so disappointing, and that your travel time was badly misled by map apps. That’s not the standard we wish for any guest. We hope you will reconsider giving us another chance in the future to deliver the experience you had hoped for. Warm Regards, Tarun Singh Manager-front Office.

The Belvedere Kasauli

Dear Guest, Thank you for your feedback — I’m glad to hear you enjoyed the property, food, views, and felt our management met expectations. I’m sorry about the road patch — we understand how important a smooth and safe arrival is. We are looking into options to repair or improve that section so future guests don’t face the same difficulty. We appreciate your patience and your kind words overall. Hope to welcome you again soon and make your stay even better. Warm regards, Tarun Singh Manager-front Office.

The Belvedere Kasauli

Dear Ms. Khurana Thank you for sharing your feedback We're glad you enjoyed the property, food, view, and our management. We appreciate you bringing the road condition to our attention — we understand how important a smooth arrival is and will work on improving it as soon as possible. We hope to welcome you back again soon!!! With best wishes and Warm regards. Tarun Singh. Team The Belvedere Kasauli

The Belvedere Kasauli has replied on Wed Jun 25 16:04:02 IST 2025

Dear Mr Gupta . Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the cleanliness of the property, the food, and our outdoor sitting area and swimming pool. It's great to know that the peaceful location added to your experience. Your recommendation truly means a lot to us, and we look forward to welcoming you back soon !!! Kind regards, Tarun Singh Team The Belvedere Kasauli.

The Belvedere Kasauli has replied on Wed Jun 25 16:10:37 IST 2025

Dear Mr. Sharma Thank you for taking the time to share your feedback. We're glad you appreciated the hotel view, but we're truly sorry to hear that our service did not meet your expectations. We sincerely apologize for the issues you faced with food quality and service delays. Your comments are taken seriously, and we will be addressing them with our team to ensure improvements. We value your input and hope for the opportunity to provide you with a much better experience in the future !!! Kind regards, Tarun Singh Team The Belvedere Kasauli.

The Belvedere Kasauli has replied on Wed Jun 25 16:46:23 IST 2025

Dear Mr. Mahansaria "Thank you for sharing your experience with us. We're delighted to hear you enjoyed the scenic valley views, spacious rooms, and delicious food. We appreciate your feedback regarding the service speed and breakfast, and will work on improving those areas. It's great to know you found the property overall good, with proper parking and enjoyable amenities like the game room and snooker. While the 5.5 km off-road stretch can be a bit of a challenge, we're glad it was manageable. We look forward to welcoming you again!" Kind regards, Tarun Singh Team The Belvedere Kasauli.

The Belvedere Kasauli has replied on Wed Jun 25 16:49:47 IST 2025

Dear Guest. "Thank you for sharing your experience with us. "We sincerely apologize for the delay in serving dinner and any inconvenience it caused. A 2-hour wait is certainly not the standard we strive for, and we truly appreciate your patience. Your feedback is valuable, and we are actively working to improve our service efficiency to ensure a better experience for all our guests in the future." Kind regards, Tarun Singh Team The Belvedere Kasauli.

The Belvedere Kasauli has replied on Wed Jun 25 16:51:59 IST 2025

Dear Guest, Thank you for your kind words! We're glad you enjoyed the peaceful offbeat location, delicious food, and the comfort of our well-equipped rooms with poolside balconies. It's wonderful to hear that our service met your expectations. We look forward to welcoming you back soon! Kind regards, Tarun Singh Team The Belvedere Kasauli

The Belvedere Kasauli has replied on Wed Jun 25 16:53:15 IST 2025

Dear Guest. Thank you for sharing your feedback. We're sorry to hear that the location didn't meet your expectations and that the service felt slow during the busy weekend. We appreciate your understanding and will work on improving our efficiency during peak times. We're glad you found the food satisfactory and hope to provide a better overall experience on your next visit. Kind regards, Tarun Singh Team The Belvedere Kasauli

The Belvedere Kasauli

Dear Guest . Thank you for your lovely feedback! We're thrilled you enjoyed the property, especially the balcony rooms and the great food. Your suggestion regarding service during peak season is truly appreciated — we agree that adding extra support can make a big difference and will definitely take it into consideration. Looking forward to welcoming you back soon! Kind regards, Tarun Singh. Team The Belvedere Kasauli

The Belvedere Kasauli has replied on Sun Sep 14 16:06:13 IST 2025

Dear Guest, Thank you for sharing your feedback. We're delighted to hear that you appreciated our property's location, the quality of the food, and the hospitality of our staff. Your kind words are truly appreciated. We also value your constructive comments regarding the road conditions leading to the resort. We understand that the off-road path can be challenging, and we're actively exploring ways to improve access to ensure a smoother journey for our guests. Your insights are invaluable to us, and we hope to welcome you back in the future for an even better experience. Warm regards, Tarun Singh Manager-Front Office

The Belvedere Kasauli has replied on Wed Jun 25 16:59:00 IST 2025

Dear Mr. Jaswal Thank you so much for your wonderful feedback! We're thrilled to hear you loved the property, enjoyed the delicious food, and experienced excellent service from our polite and helpful staff. Your 10/10 rating truly means a lot to us. We look forward to welcoming you back soon! Kind regards, Tarun Singh. Team The Belvedere Kasauli.