I visited the property with my family on the 26th of July, arriving around 3 PM from Thekkady with high expectations. Unfortunately, the experience did not meet those expectations.
Upon arrival, the check-in process took unusually long, so we decided to have lunch at the restaurant. Afterward, we proceeded to the reception and were guided to our room, which had been booked in advance via MakeMyTrip. From the moment we began heading toward the room, we sensed something was off—we were led through multiple lifts and eventually taken to a basement-level room with a balcony facing a concrete wall and two areca palms.
This was especially disappointing as we had specifically paid extra for a valley view balcony room during booking. We immediately expressed our concerns to the staff member who had escorted us, and she took us back to the manager. Unfortunately, the manager appeared reluctant to listen to our concerns and, after murmuring something to a colleague, left the area without addressing us directly.
We were then advised to wait in the lobby—along with our 1.5-year-old baby—while alternatives were arranged. After repeated follow-ups, we were shown a few rooms, none of which matched our original booking criteria. Finally, around 5 PM, we were taken to a room on the 4th floor that was supposedly a valley view room, but it was closed for renovation. The room had unfinished paint on the ceiling and dusty carpets.
Exhausted and with no other options, we reluctantly accepted the room after requesting proper housekeeping to make it somewhat presentable.
Considering the amount we paid and the expectations set by the property listing, this experience was extremely disappointing and the service received was far from acceptable.
