The property boasts beautiful and intricate decor, offering spacious rooms with stunning views of the snow-capped peaks. The staff is generally cordial and ready to assist. However, many reviews highlight issues like low-quality food for breakfast and dinner, inconsistent hot water availability, and power outages with ineffective response from the staff. While some guests found it a pleasant getaway, others were extremely dissatisfied with hygiene and service standards, deeming their experience quite disappointing.