The property is extremely small. It is actually not a resort at all. This is a house someone made and this group has taken the house and running it like a resort. It just has 5 rooms and a swimming pool, a very small lawn and that's it, the property ends. There is no place you can sit, relax, roam around or anything. And if all the rooms are occupied, then forget about finding any space for yourself. You are confined to your own room. After driving through a treacherous terrain to reach here, if you get this kind of a house/make shift arrangement, your experience is not the best to be honest. We received a very detailed message on whatsapp before arriving from the property mentioning how they do not allow loud music at the property due to this being in the lap of nature and few other things. There was extremely loud music being played for almost 3 hours, at night, in the property which was a complete nuisance. The staff did not bother stopping the guests playing this loud music. This was in the small resort lawn and it was so loud, you could easily hear it even 200 metres from the property. Rooms are excellent and that's the only thing about this property to write home about. Service is ok. Food is not great at all. All dishes are completely bland and not enjoyable at all. They do not have even the basic level of spice in the dishes, which is minimally required to make the dish flavourful. I asked for a late check-out by just 30 mins, since my wife was not felling well, to which they completely denied. They mentioned the property is sold out and they have to prepare the rooms. I checked the bookings it was showing me 3 rooms which i could book for the day. Hence, staff does not have the ethics and they will lie to you and are quite uncooperative. Overall, completely avoid visiting here. There are tons of properties in jim corbett which are way way better than this and offer much higher value for money. This is basically a property where they have a very professional wrapper around it, but inside it is nothing. Excellent product packaging, but the product itself does not deserve even half the tariff of what they are charging.
Tree of Life Vanvilas Riveredge, Corbett has replied on Sat Jun 01 00:16:34 IST 2024
Dear Guest,
We appreciate you taking the time to share your experience with us, and we sincerely apologize for falling short of meeting your expectations during your stay. We regret any inconvenience you encountered.
We understand your concerns regarding the disturbance caused by loud music from a neighboring resort hosting a wedding function. We ensured the music ceased by 10 PM in adherence to the Forest Authority guidelines governing the area.
Regarding the size and layout of our property, our aim is to offer an intimate and serene environment amidst nature. We apologize if this arrangement did not align with your preferences, especially during peak occupancy when space might have felt constrained.
Concerning the food and spice levels, we prepared the dishes as per the specified recipe that we believed suited your preferences, and we regret not receiving feedback during your stay.
In reference to your late check-out request, we deeply regret any inconvenience caused. While our team strives to accommodate requests, peak times may pose challenges due to room turnovers. We will investigate your feedback regarding room availability through MakeMyTrip and address any discrepancies with our team.
Your feedback is immensely valuable to us as we continuously strive to enhance our guest experiences. Your insights will guide us in our ongoing efforts to improve.
Should you reconsider visiting us again, we would be grateful for the opportunity to rectify the shortcomings and ensure a more positive experience for you.
Warm Regards,