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Review Of Townhouse TR Residence Newtown0123401234

New Town, Kolkata

    User Rating & Reviews

    • everyone
    • couple
    • business
    3.4
    Good

    30 Ratings, 18 Reviews

    excellent
    43%
    very good
    17%
    average
    7%
    poor
    3%
    bad
    30%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 4
    • 5
    • 4
    • 5
    • 5
    • 5
    • 4
    • 5
    • 5
    icon
    We are using generative AI to show you summarised user review

    Reviews Summary

    Powered by Myra.AI

    The property features a cozy atmosphere with friendly staff and clean rooms, making it a decent budget option. Guests appreciated the comfortable seating and good amenities but noted issues with hygiene, including unclean bathrooms and inadequate supplies. Customer service seems to have inconsistency, with some reports of difficulties during check-in and communication problems. Despite the drawbacks, many found the ambiance inviting and location convenient for exploring the area.

    Sort by:

    Positive first
    4.0

    Good hotel

    jayesh c.group

    Its was good tho i found it at mytrip app ……………………………………………………………………………………………………………………………………………………..

    Travel Month: May 2025

    Room: Classic

    5.0

    Greater assistance

    madhvi b.business

    They rang one bell as they arrive at the front entrance. The staff members treats guests with extreme consideration and quickness. This was a really wonderful place to stay.

    Travel Month: Feb 2024

    Room: Classic

    5.0

    Fantastic accommodation

    pankaj j.business

    Fantastic accommodation! the amenities were great.

    Travel Month: Jan 2024

    Room: Classic

    5.0

    Friendly faces

    pardeep h.business

    Faces are friendly, and the atmosphere is cozy. Friendly and inviting.

    Travel Month: Jan 2024

    Room: Classic

    5.0

    Comfy seating

    dinesh.business

    The vibe is great, and the seating is comfy. Relaxed and comfortable.

    Travel Month: Jan 2024

    Room: Classic

    5.0

    Wonderful stay

    manoj h.business

    Had a wonderful time at this hotel clean rooms and a warm atmosphere highly recommended.

    Travel Month: Jan 2024

    Room: Classic

    5.0

    Cozy atmosphere

    subhash j.business

    The atmosphere is cozy and the staff was very helpful.

    Travel Month: Jan 2024

    Room: Classic

    4.0

    Good Stay

    mrinmoy b.

    Stay was comfortable. Hospitality was good.

    Travel Month: Jan 2024

    Room: Classic

    5.0

    Nice stay

    rohit v.business

    Budget-friendly – the room was clean, the bed was comfy, and the stay was hassle-free.

    Travel Month: Jan 2024

    Room: Classic

    1.0

    Dirty n poor service

    debasis d.loyalty-iconbusiness

    Very unhygienic room, uncleaned & issue in bathroom tap. No towel & no shower gel no soap kit no bath kit available. Taken extra charge of rs600 for better room but nothing better.

    Travel Month: Jan 2024

    Room: Classic

    1.0

    very uncomfortable room

    atanu m.couple

    they gives us group floor room which is next to reception,its very crowded and uncomfortable,when i ask him for any upper floor room he asked how much you paid and he just said not available but after that they give room to other customers,i booked room without promo code

    Travel Month: Dec 2023

    Room: Classic

    5.0

    Great hospitality

    bhargav j.business

    Great hospitality! the staff were truly friendly. Everything was perfect, from the room to the amenities.

    Travel Month: Dec 2023

    Room: Classic

    5.0

    Thumbs up!

    dinesh s.business

    Quiet and peaceful, perfect for a relaxing getaway positive and enjoyable experience!

    Travel Month: Dec 2023

    Room: Classic

    5.0

    Pocket-friendly perfection

    nivaan r.business

    The hotel offered great value for money. The hotel's ambiance was so welcoming, and the room felt like a cocoon of comfort.

    Travel Month: Dec 2023

    Room: Classic

    5.0

    Fantastic stay, humble staff and nice ambience

    madhav s.business

    The service was also very good. The hotel has a nice location, especially the team was so friendly and polite all staff members of hotel were very cooperative and friendly in nature.

    Travel Month: Nov 2023

    Room: Classic

    5.0

    Fabulous

    shouvik.couple

    Rooms are same as the picture just awesome.. it has a big glass window if you want then you can open that and you can have a awesome view of new town metro and bus stand also with your soft bed😍

    Travel Month: Sep 2023

    Room: Classic

    1.0

    Worst hotel

    sujan d.loyalty-iconsolo

    First of all during check-in receptionist denied to provide room and told me as per my booking they don’t have any room. I need to upgrade my booking then only they will provide room. After that i paid extra and they provide me the room key. After checked in the room i saw that water licking from ac and directly fall in to the bed wash room also not clean. Entire night i suffered with this problem.

    Travel Month: Aug 2023

    Room: Classic

    3.0

    Horrible

    saswata a.couple

    Only advantage of the stay is that it's located at a prime spot amid-st newtown, and the hotel rooms seems somehow maintained. Now let me add the mishaps that we faced during the stay: 1 just after entering the room (no. 303) we notice stains on the comforter and hairs on pillows. One of the pillows doesn't even have a pillow cover. 2 the bathroom knob is broken from outside, which means you cannot close bathroom while not in use. 3 both of the window blinds are torn apart half from top, thus no privacy. 3 we called the reception and requested the staff to change our room, after which they showed us another room which is in worst condition. This we refused. 4 we returned back to our room and asked the staff to change the comforter and pillow covers. He said it's just stain of tea spillage and cannot change it, not even he can arrange the pillow covers. 5 we settled down in the same room as nothing could be arranged. Then we notice there's no towels. We asked again for 2 towels (for 2 people, the staff came back with one used (it was little soaked) towel and said they provide only one towel per room. They won't be able to change the towel either. 5 being clueless about their service, i went for bath with the already soaked towel. Then just after a minute or two there is no water. I called at reception once again and he kept telling me about turning the knob properly, when i kept on stating that there's no water in tank. Finally after wasting energy on debate for 10 mins, they started the pump. 6 this doesn't ends here. They started yelling at us during check-out because we were 15 mins late, and charged 300 for the same. Btw, i expected less from this hotel because the price range was not at all expensive. But expecting "nothing" would be very foolish.

    Travel Month: Jun 2023

    Room: Classic

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