The property features clean and pleasant rooms, with friendly staff in some cases. However, it struggles with several major issues, including a lack of food service, poor hygiene standards like dirty linen, and rude staff behavior adding to the frustration. Guests also highlight steep staircases with no lift, limited dining options, and untidy surroundings. While its central location is a plus, many reviews describe the overall experience as quite disappointing, particularly in terms of service and room quality.