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Bow Barracks, Kolkata | 1.2 km drive to Esplanade Metro, Kolkata
68 Ratings, 23 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the cleanliness of the property and the friendly behavior of some staff members. However, many reviews point out challenges including small room sizes, lack of basic amenities like food service, and unhelpful reception staff. Some experienced issues during check-in and check-out, along with extra charges for water and food. The property's central location is a positive note, but service quality seems to need improvement.
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Poor Stay
1 st of all they have not provided any water neither paid or free .No mini fridge in the room.Room is so small that i believe it is less then the size .No food facility avsilable.Only one towel has been given .
Room: Deluxe Room
Terrible Stay
telephone not work no berkfast no mile coffee Tey ekstra charge not best service commission not customer
Room: Deluxe Room
Hotel Margaret has replied on Sat Oct 11 17:55:33 IST 2025
Dear Mr Prakash Koli, We are sorry to hear about the inconvenience you experienced. Your comments regarding the telephone, breakfast, and service have been noted for immediate review. We apologise for the shortcomings and assure you that we are taking steps to improve guest satisfaction. Thank you for bringing this to our attention.
Good Stay
The location was good. Hotel was very clean
Room: Deluxe Room
Good Stay
Rooms are very nice & clean, staff behaviour also very good,but no room service for food & beverages
Room: Club Room
Hotel Margaret
Dear Mr. Satish Bhagat, Thank you for your kind words about our rooms and staff! We appreciate your feedback and will consider adding room service options in the future.
Terrible Stay
Unhygienic dirty linen
Room: Deluxe Room
Hotel Margaret has replied on Mon Nov 25 13:49:37 IST 2024
Dear Ms Rasesh Devi, Thank you for your feedback. We apologize for the issue with the linen and assure you that this does not meet our standards. We will address this immediately to ensure a better experience in the future.
Good Stay
Room condition was pleasant. Bathroom also maintained. Good for stay. Thank you.
Room: Club Room
Hotel Margaret has replied on Thu Sep 19 16:30:59 IST 2024
Dear Mr Kundan Kumar Akela, Thank you for your kind review! We're thrilled to hear you enjoyed the pleasant room condition and well-maintained bathroom. We appreciate your feedback and look forward to welcoming you back soon!
Excellent Stay
Hotel is so clean. Behaviours of the staffs were amazing.
Room: Deluxe Room
Hotel Margaret has replied on Thu Sep 19 16:33:12 IST 2024
Dear Ms Shatarupa Ray, Thank you for your wonderful feedback! We're delighted to hear you found the hotel clean and our staff's behavior amazing. We look forward to welcoming you back soon!
Mannerless staff at the reception
During check-out the receptionist forced us to wait until the room boy fetched the used bedsheet and showed it in front of all to examine if it is ok. What kind of manner is this! this is an utter humiliation. Secondly, the check-out time. It is 12 pm as per mmt. But, they forced us to check out at 11 am. When we showed the check-out time in makemytrip app, they just flouted it. Hello mmt, can we really rely on you?
Room: Deluxe Room
Hotel Margaret has replied on Wed Aug 14 17:15:35 IST 2024
Dear Mr Goutam Debnath, Extremely Sorry for the Inconvenience faced by you during the stay. will personally make sure that your next visit will be smooth and delighted to request you to please give us a chance to serve you again.
Terrible Stay
Staff behaviour not at all proper. He was very rude and not supportive. Also he was involved in personal comments. Kindly take corrective measures
Room: Deluxe Room
Hotel Margaret has replied on Wed Aug 14 17:17:28 IST 2024
Dear Mr Satyam Yashaswi, We sincerely apologize for the behavior you experienced from our staff. We strive to provide exceptional service, and we regret that we fell short of your expectations. Your concerns will be addressed with our team to ensure that such incidents are not repeated. We hope to have the chance to welcome you back again.
Excellent experience since last 14 years.
businessI am associated mm t since more than 12 years and my experience is excellent in all the counts and feel fully satisfied
Room: Deluxe Room
Hotel Margaret has replied on Mon May 20 16:52:36 IST 2024
Dear Mr Amit Kumar, Thank you for choosing us and giving us a perfect rating. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.
Average Stay
3. Rooms are very small, behaviour of the manager is rude, there were no toilet papers in the rooms even after request, linens were dirty.
Room: Deluxe Room
Hotel Margaret has replied on Mon May 20 17:05:57 IST 2024
Dear Ms Subhana Rahman, We’re so sorry to hear about your unfortunate experience with our staff. We have shared your feedback with our team in order to improve in these areas. We hope to have the chance to welcome you back again.
Average Stay
Hotel rooms are good. But they overcharge for food stuffs. Mere water bottle they ask for rs. 30.
Room: Deluxe Room
Hotel Margaret has replied on Mon Apr 15 17:43:02 IST 2024
Dear Mr Atul Prajapati, Thank you for letting us know about the issues that you experienced during your recent stay at our property.We will surely take your issues into consideration for better services in future and will seek to serve you again.
Average stay at good location.
The property is located at the heart of the city. However, the surroundings aren’t much suitable as such and the services are also average.
Room: Deluxe Room
Hotel Margaret has replied on Tue Jan 16 17:44:39 IST 2024
Dear Mr Mayukh Deb, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Good Stay
Hotel is worth to book a stay if you're not looking for a big room. It lacks only in a few things: 1. Lift not available and stairs are steep 2. Restaurant menu is based on Bengali and Non veg items as it doesn't consist much options for North Indian or South Indians 3. Reception person looks very serious which is not a major issue as he's having somewhat neutral behaviour and doesn't react easily Rest other things are good for a pleasant and comfortable stay.
Room: Deluxe Room
Hotel Margaret has replied on Wed Dec 27 14:49:53 IST 2023
Dear Mr Saurabh, I'm extremely sorry that your experience did not match your expectations with us. It is so disheartening to See our valued guests unsatisfied with our services. Surely we will work upon your feedback to ensure a better experience in the future.
Terrible Stay
The stay is pathetic, stayed for 3 nights but house keeping not done even after requesting, no kitchen so depend on outside vendors for any requirement. Pathetic condition of entrance as sewers flow on road and you have to walk on it to enter….not recommended for stay….Bad.
Room: Club Room
Hotel Margaret has replied on Wed Dec 27 14:50:37 IST 2023
Dear Miss Shashi , Extremely Sorry for the Inconvenience faced by you during the stay. will personally make sure that your next visit will be smooth and delighted to request you to please give us a chance to serve you again.
Very good hotel to stay there
Area is very good and staff are friendly communication is very good room was good i had earlier checked they did not charge extra
Room: Deluxe Room
Hotel Margaret has replied on Wed Dec 27 14:52:16 IST 2023
Dear Mis SWAGATIKA, Thank you so much for the amazing feedback & ratings, We will put in our efforts to provide consistent service to your future visits.
Pathetic experience
I want to inform you that it's the worst hotel of kolkata because they don't know how to behave with there customer. I have paid for three adults and they provide me one double bed room. Very poor quality room, bathroom and dirty bed sheet and pillow. Please don't go for the hotel that i request everyone. Terrible experience in stay at hotel margaret, kolkata. I have booked and paid for three adults room and the hotel two adults room and refused to support for the issue.
Room: Deluxe Room
Hotel Margaret has replied on Thu Dec 28 17:37:03 IST 2023
Dear Mr Satyabrata Parida, we feel very sorry to hear from you that you did not have a pleasant experience at our Hotel on your last stay with us. This is not the actual standard that we maintain in our Hotel and this might have happened due to some temporary cause. We try our best in every possible way to provide a comfortable stay experience to our guests. Request you to give us a second chance to show our hospitality services on your next visit to the City.
Average Stay
Hotel location is good reception area is like 1* property pathetic reception area room was decent overall 3 out of 5 rating
Room: Club Room
Hotel Margaret has replied on Sat Nov 18 17:59:49 IST 2023
Dear Mr Rahul Gupta, Thank you so much for sharing your experience with us.It’s important to us that our customers are satisfied with our services and we will resolve this issue immediately.
Room were awesome and hygiene as well
Quite reasonable for students and services were excellent. Overall perfect place and awesome rooms
Room: Deluxe Room
Hotel Margaret has replied on Sat Oct 21 17:20:27 IST 2023
Dear Ms Monila Limboo, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay.
Average Stay
Rooms are ok but poor service. Construction going on. No lift and steep staircase. Drainage water is spilling all over in main entrance itself. Staff are not trained or polite.
Room: Club Room
Hotel Margaret has replied on Wed Oct 11 17:50:53 IST 2023
Dear Mr Ajith Prasad, Extremely Sorry for the Inconvenience faced by you during the stay. will personally make sure that your next visit will be smooth and delighted to request you to please give us a chance to serve you again.
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