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Bhowanipore, Kolkata | 8 minutes walk to Netaji Subhas Open University, Kolkata
924 Ratings
Last 10 Customer Ratings (Latest First)
Reviews Summary
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Samilton boasts a fantastic location in the heart of Kolkata, making it very accessible. Guests appreciate the supportive and courteous staff who provide excellent service. The breakfast spread is commendable, with various tasty options available. The property is well-maintained, with clean rooms and modern amenities. Many visitors enjoyed meals from the in-house restaurant, Pepper Chino, known for its flavorful dishes. Some room sizes can be compact, but the overall experience is often described as comfortable and value for money.
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Good Stay
house keeping is not satisractory complimentry good ,over all ok,istay this hotel sevral times so i know
Room: Premium Double or Twin Room
Food and location of the property
Food is good and rooms are clean. Location of the property is excellent. We stayed here for 4 days.
Room: Premium Double or Twin Room
Good Stay
Property is good and the location is in center of the city . Food is also good
Room: Deluxe Double or Twin Room
The Samilton has replied on Wed Jul 09 11:27:45 IST 2025
Dear Guest, Thanks so much for the review and we are so glad you enjoyed your stay. Best regards, Management & Staff The Samilton
Samilton Stay
The stay was absolutely perfect with clean rooms and bathrooms. The food at pepper chino which was a complimentary breakfast was also so good. and it was too good for a long stay.
Room: Deluxe Double or Twin Room
The Samilton has replied on Wed Jul 09 11:29:55 IST 2025
Dear Guest, Thank you for your kind feedback and recommendations and stay with us. Appreciate your comments of our amazing team! Looking forward to welcome you back again soon! Best regards, Management & Staff The Samilton
Good Stay
The location is superb. So travelling in the city is very convenient. Also the rooms were neat & clean. The washrooms were also clean. The staff was polite. Over all good experience
Room: Deluxe Double or Twin Room
The Samilton has replied on Thu May 15 10:13:35 IST 2025
Dear Guest, Thank you for your excellent review regarding your recent visit with us. It is always our biggest desire for guests to depart our property with a positive impression of not only our accommodations and location but also our service from check in to check out. Our team will be happy that they were able to provide you with great memories of their overall service. Best regards, Management & Staff The Samilton
Rooms & Brekfast
AC Is not working properly. Breakfast Menu is same for 3days.There is no Room Freshener in Bathroom so bad smell is coming
Room: Deluxe Double or Twin Room
The Samilton has replied on Thu May 15 10:14:14 IST 2025
Dear Guest, Thank you for providing your feedback. Please accept our sincerest apologies for the inconveniences you faced during your time here. Your experience is certainly not reflective of a typical stay with us. Best regards, Management & Staff The Samilton
Excellent Stay
5
Room: Deluxe Double or Twin Room
The Samilton has replied on Thu May 15 10:15:30 IST 2025
Dear Guest, Thank you so much for the feedback on your recent stay. We always love hearing that you enjoyed your stay, and would love for you to visit us again! Best regards, Management & Staff The Samilton
Good Stay
services and amenities provided by the hotel were quite good.Food quality and taste was good.All staff was supportive.
Room: Deluxe Double or Twin Room
The Samilton has replied on Thu May 15 10:16:50 IST 2025
Dear Guest, Thank you very much for the review. We appreciate your loyalty and we thank you for choosing to stay with us! I hope that the stay went very well, was enjoyable and comfortable, and that you will be back to stay with us again! Best regards, Management & Staff The Samilton
Good stay.. a pointers to make it better.
- Excellent check in. - very good housekeeping. Excellent infact… but please change the soap if possible.. the toiletries in general (shampoo, soap and body wash) poor quality. - service was good as well, but few dishes that I wanted to try weren’t available, hence the disappointment. But service was great. - Overall a good experience. Excellent customer service. Thank you!
Room: Deluxe Double or Twin Room
The Samilton has replied on Thu May 15 10:17:47 IST 2025
Dear Guest, Thanks so much for your review and we are so glad you enjoyed your stay with us. We are constantly trying to improve our facilities and amenities and we are also very happy that you found our staff so accommodating. Look forward to welcoming you again at The Samilton. Best regards, Management & Staff The Samilton
A very good hotel to stay
A good hotel to stay. The location is very good, and it has good access to all places. Food is also upto mark.
Room: Deluxe Double or Twin Room
The Samilton has replied on Mon Apr 14 15:50:44 IST 2025
Dear Guest, Thank you so much for the feedback on your recent stay. We always love hearing that you enjoyed your stay, and would love for you to visit us again! Best regards, Management & Staff The Samilton
No
The hotel is good, food is good.The manager at counter was very rude (old fellow).we asked for a bottle of water ( 200ml kept at counter) he gave us one bottle and started cribbing for a rs. 5 bottle. We returned the bottle without saying anything thing. Highly embarrassing and insulting. We took two rooms on 6-8 march,then again on 17 to 19 march25, but felt very insulted with his behaviour.
Room: Deluxe Double or Twin Room
The Samilton has replied on Thu May 15 10:19:04 IST 2025
Dear Guest, Thank you for providing your feedback. Please accept our sincerest apologies for the inconveniences you faced during your time here. Your experience is certainly not reflective of a typical stay with us. Best regards, Management & Staff Roland Hotel
Poor Stay
Maintenance is poor
Room: Deluxe Double or Twin Room
The Samilton has replied on Mon Apr 14 15:52:30 IST 2025
Dear Guest, Thank you so much for taking the time to give us feedback on your recent stay. It seems that the room was just not up to your standards, and we would like to sincerely apologize for your experience, and will certainly speak with the appropriate departments to ensure that this issue is resolved. Best regards, Management & Staff The Samilton
Excellent Stay
Stay was perfect. Everything was perfect. In fact i was upgraded to a suit room. The buffet breakfast was delicious and with ample options. The entire staff was very humble & supportive. Wifi speed was decent. I would certainly recommend the property to all & look forward to staying in the samilton during my next kolkata visit as well.
Room: Superior Room
The Samilton has replied on Thu Feb 13 16:10:10 IST 2025
Dear Guest, I would like to thank you for choosing our hotel as your accommodation choice during your recent visit to Kolkata. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. All of us would like to offer our sincere thanks for your delightful review. We hope you will give us the opportunity of welcoming you again at The Samilton. Best regards, Management & Staff The Samilton
Hospitable staff, property needs to be freshened u
businessImpressed by the courteous staff. Rooms and bathrooms are not dirty but linen on bed and in bathroom could be cleaner and smell fresher. Electric kettle in room also needs to be cleaned between guests (tea/coffee stains on its outside. Add on facilities, such as tea, toiletries and laundry, as promised. Well-located property.
Room: Deluxe Double or Twin Room
The Samilton has replied on Sat Dec 14 13:35:17 IST 2024
Dear Guest, I would like to thank you for choosing our hotel as your accommodation choice during your recent visit to Kolkata. We are most concerned with the satisfaction of our guests and your feedback is of great value to us and we will speak to the necessary departments. We hope you will give us the opportunity of welcoming you again at The Samilton. Best regards, Management & Staff The Samilton
Terrible Stay
apart from mr shyamaldas who i believe happens to be the housekeeping manager, nothing is good in this hotel.... i booked for 2 nights... the first room we were given had broken flush tap and was covered in spiderwebs in all nook and corners.... the lady at the reception unwillingly agreed for the change upon asking.... she was making faces as if we asked something that we were not entitled to... however, to our dismay... the next room had entire wall panel opened in the bathroom as shown in the picture which could allow rats or insects play in the room at night clearly making it dangerous to stay in... we asked to either change the room or cancel our booking thinking we will finally get a proper room to stay in. they again unwillingly agreed to it and gave us another room which looked ok at first glance and we moved in... but as stated above... nothing works here....after a few hours when i tried calling in, intercom was not working... doors were jammed too.. had mr shyamaldas not been there to help with everything with a broad smile... we would have left after day 1....
Room: Deluxe Double or Twin Room
The Samilton has replied on Thu Dec 12 10:47:51 IST 2024
Dear Guest, Thank you so much for taking the time to give us feedback on your recent stay. It seems that the room was just not up to your standards, and we would like to sincerely apologize for your experience, and will certainly speak with the appropriate departments to ensure that this issue is resolved. Best regards, Management & Staff The Samilton
Excellent Stay
The rooms and service were excellent
Room: Superior Room
The Samilton has replied on Thu Dec 12 10:44:46 IST 2024
Dear Guest, Thanks so much for your review and we are so glad you enjoyed your stay with us. We hope to welcome you again soon. Best regards, Management & Staff The Samilton
Bad Experience..
coupleApart from Mr Shyamaldas who I believe happens to be the housekeeping manager, nothing is good in this hotel.... I booked for 2 nights... The first room we were given had broken flush tap and was covered in spiderwebs in all nook and corners.... The lady at the reception unwillingly agreed for the change upon asking.... She was making faces as if we asked something that we were not entitled to... However, to our dismay... The next room had entire wall panel opened in the bathroom as shown in the picture which could allow rats or insects play in the room at night clearly making it dangerous to stay in... We asked to either change the room or cancel our booking thinking we will finally get a proper room to stay in. They again unwillingly agreed to it and gave us another room which looked ok at first glance and we moved in... But as stated above... Nothing works here....after a few hours when i tried calling in, intercom was not working... Doors were jammed too.. Had Mr Shyamaldas not been there to help with everything with a broad smile... We would have left after day 1....
Room: Deluxe Double or Twin Room
The Samilton has replied on Wed Mar 12 09:18:04 IST 2025
Please accept our sincerest apologies for the inconveniences you faced during your time here. Your experience is certainly not reflective of a typical stay with us.
Decent property located in the heart of the city.
soloI have been staying in samilton since very early days. The property is located in the heart of the city having a great ambiance. Hygiene is up to the mark, rooms are very well maintained with the latest gadgets, hi - tea served in the morning is awesome, wifi is good with decent speed, staff are very cordial and cooperative. Experience would be incomplete without mentioning the name of rupa madam in the house keeping for extending the gesture in ensuring that rooms are made perfect. Also, farheen at the front desk is very supportive. Breakfast spread is wonderful and the hospitality extended makes the breakfast enjoyable with tasty dishes. Looking forward to staying in samilton during my next visit & would recommend the hotel to all my friends & colleagues.
Room: Superior Room
The Samilton has replied on Thu Dec 12 10:44:23 IST 2024
Dear Guest, I would like to thank you for choosing our hotel as your accommodation choice during your recent visit to Kolkata. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. All of us would like to offer our sincere thanks for your delightful review. We hope you will give us the opportunity of welcoming you again at The Samilton. Best regards, Management & Staff The Samilton
Average experience
businessBed linen was dirty, and had bad smell on it. Rest was ok. Can’t expect more from what they charge.
Room: Superior Room
The Samilton has replied on Thu Nov 14 09:34:21 IST 2024
Dear Guest, Thank you so much for taking the time to give us feedback on your recent stay. It seems that the room was just not up to your standards, and we would like to sincerely apologize for your experience, and will certainly speak with the appropriate departments to ensure that this issue is resolved. Best regards, Management & Staff The Samilton
Average Stay
rooms need re furnished specially bathrooms 🛀 and ac. unfortunately didn’t click photo
Room: Premium Double or Twin Room
The Samilton has replied on Thu Nov 14 09:35:29 IST 2024
Dear Guest, Thanks so much for your review and we are so glad you enjoyed your stay with us. We are constantly trying to improve our facilities and amenities and we are also very happy that you found our staff so accommodating. Look forward to welcoming you again at The Samilton. Best regards, Management & Staff The Samilton
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