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Review Of The Lake Hotel0123401234

Dhakuria, Kolkata

    User Rating & Reviews

    • everyone
    • group
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    • solo
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    3.4
    Good

    776 Ratings, 328 Reviews

    excellent
    29%
    very good
    30%
    average
    19%
    poor
    14%
    bad
    9%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 4
    • 3
    • 5
    • 4
    • 5
    • 3
    • 5
    • 2
    • 4

    Rating Categories

    • Location3.6
    • Cleanliness3.0
    • Food3.0
    • Value For Money3.0
    • Facilities2.9
    • Child Friendliness3.3
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    Reviews Summary

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    The property boasts a prime location, making it convenient for shopping and sightseeing. Guests appreciate the cleanliness of the rooms and the overall hospitality provided by the staff. However, several reviews indicate that the customer service can improve, with issues in responsiveness and professionalism. Additionally, some guests noted a lack of basic amenities and consistent room cleaning.

    Sort by:

    Positive first
    3.0

    Average Stay

    kalinga s.solo

    the room was spacious and clean.but outside was not that appealing. lift not working. the shops in the area don't open until past 9

    Travel Month: Oct 2025

    Room: Deluxe Room With Free Wi-Fi

    2.0

    Poor Stay

    ruptan s.family

    housekeeping services are not to the point. Customer Service & Hospitality needs to improve a lot.

    Travel Month: Sep 2025

    Room: Deluxe Room With Free Wi-Fi

    2.0

    very bad service .Total waste by money .

    papin n.couple

    Very bad Atmosphere I fully bad experience bathroom locker properly not locked

    Travel Month: Oct 2025

    Room: Deluxe Room With Free Wi-Fi

    5.0

    REVIEW

    tirtha d.family

    The location was amazing and the were very helpfull and polite.The rooms were also clean and provided with amenities.Would recommend

    Travel Month: Sep 2025 (3-Night Stay)

    Room: Premium Room With Free Wi-Fi

    1.0

    Terrible Stay

    anwesha b.couple

    It was really bad. The staffs are rude, bed is uncomfortable, tv doesn’t work. There are no basic amenities. We asked for plates and were given paper plates that too of the lowest quality. The staffs are really rude. It was one of the worst experience.

    Travel Month: Sep 2025

    Room: Club Room With Free Wi-Fi

    4.0

    Good Stay

    souparno.couple

    the AC was not working properly and they are having a weird door lock issue rest everything was good.

    Travel Month: Oct 2025

    Room: Premium Room With Free Wi-Fi

    1.0

    Terrible Stay

    sintu y.solo

    I arrived the hotel 12:10 pm on 15 sep reception refuse to check in they said you booked from make my trip we will not allowed before 1 pm even 12:59 pm but if you booked directly from our hotel we will allow to check in early even check out also .really it's big disappointed from the hotel and checkout time they start to call 10:29 am for checkout within 30 min they call 4 times in room and said if you will check out after 11 am you have to paid 1100 rs for late check out charge they are not professional even manager .I ask for kettle they didn't provide me because there is no restaurant inhouse i ask for water they don't care . really I never Booked any thing from make my trip I have to face many problems better I go through directly to the hotel.

    Travel Month: Sep 2025

    Room: Premium Room With Free Wi-Fi

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    4.0

    Nice place

    swagata b.business

    The room was good but the cleaning staff was not there to cean the room .Also they firstly told that we will check in with masked adhaar card later they did the check in after repeatedly telling to that please check in.

    Travel Month: Sep 2025

    Room: Club Room With Free Wi-Fi

    3.0

    Average Stay

    saptamita a.

    Food wasn't available.. Location is good for transportation..Room was clean and tidy.. Overall satisfied with staying there..

    Travel Month: Sep 2025

    Room: Deluxe Room With Free Wi-Fi

    1.0

    Terrible Stay

    baviithran k.couple

    This hotel staffs are the worst, behaviour not good at all they don't put towel in the washroom I had to ask for towel and tissue paper AC doesn't work properly Water they don't provide sufficient Tea mugs were not clean It was horrible Plus handwash were not there full body wash and shampoo were there but not written which one body wash and which one shampoo

    Travel Month: Sep 2025

    Room: Deluxe Room With Free Wi-Fi

    5.0

    Excellent Stay

    binod d.solo

    Roʻom is good but no restaurant and we'll staff good cominication and we'll setup and services but no food facility near

    Travel Month: Sep 2025

    Room: Premium Room With Free Wi-Fi

    3.0

    Average Stay

    ashok k.

    Location is great, room feels a bit small and room service is below paar, resturant was permanently closed.

    Travel Month: Sep 2025

    Room: Deluxe Room With Free Wi-Fi

    5.0

    Excellent Stay

    rani r.

    👍🏻

    Travel Month: Aug 2025

    Room: Deluxe Room With Free Wi-Fi

    3.0

    Sta

    sandeep j.business

    The property is good. but the bedsheets and towels are untidy. no soaps or other essential s were provided. The worst part is the behaviour of one of their managers. he is very uncultured and unprofessional. Hope the management looks into this

    Travel Month: Aug 2025 (3-Night Stay)

    Room: Deluxe Room With Free Wi-Fi

    2.0

    Hotel And Service Quality Just Norm

    pritam r.couple

    Hotel wale Ne Jojo Amity facility likh kar rakha hai vaise Ek bhi facility Kam Nahin kar raha tha TV not working tha room service bilkul bhi nahin the service restaurant Jana pad raha tha

    Travel Month: Jul 2025

    Room: Premium Room With Free Wi-Fi

    The Lake Hotel has replied on Sat Aug 09 12:53:54 IST 2025

    Dear Mr. Roy, Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent stay did not meet your expectations. Your comments about the TV not working, lack of in-room service, and the facilities mentioned not being available are concerning to us. Please accept our sincere apologies for the inconvenience caused. This is not the standard of service we aim to deliver, and we have shared your feedback with our team to address these issues immediately. We hope you will give us another opportunity to serve you better in the future. Should you choose to visit again, please feel free to reach out to us directly so we can ensure a more comfortable and enjoyable stay. Warm regards, Manager The Lake Hotel, Kolkata

    5.0

    Excellent Stay

    abhijeet.

    Experience was good 👍

    Travel Month: Jul 2025

    Room: Club Room With Free Wi-Fi

    The Lake Hotel has replied on Sat Aug 09 12:54:33 IST 2025

    Dear Mr. Ghosh, Thank you for your kind words! We’re delighted to know you had a good experience and look forward to welcoming you back soon. Warm regards, Manager The Lake Hotel, Kolkata

    1.0

    worst experience ever w

    subhangi m.solo

    check in time was 1pm .. I reached there by 8.30pm still waited foe 30 min to get the room .. entire room was stinking geyser not working no bath soap dirty towels

    Travel Month: Jul 2025

    Room: Premium Room With Free Wi-Fi

    The Lake Hotel has replied on Sat Aug 09 12:56:01 IST 2025

    Dear Ms. Mukherjee, We sincerely apologise for the inconvenience you faced during your stay, from the delayed check-in to the issues with room cleanliness, amenities, and maintenance. This is far from the standard we aim to provide, and we truly regret that we fell short. Your feedback has been shared with our team for immediate corrective action to ensure such lapses are not repeated. We hope you might give us another chance to provide you with a much better experience in the future. Warm regards, Manager The Lake Hotel, Kolkata

    4.0

    Good Stay

    anjali s.

    Amenities was not fully equipped. The cups and kettle were not cleaned. AC was taking too long to chill the entire room. TV remote was difficult to operate from bed, had to go very close to set top box to get the signal.

    Travel Month: Jun 2025

    Room: Deluxe Room With Free Wi-Fi

    The Lake Hotel has replied on Sat Aug 09 12:56:42 IST 2025

    Dear Ms. Sinha, Thank you for sharing your experience. We’re glad you had a good stay, but we apologise for the inconvenience caused by the amenities, cleanliness of the cups and kettle, AC performance, and TV remote usability. Your feedback is valuable, and we have shared it with our team to address these issues promptly. We look forward to welcoming you again for an even better experience. Warm regards, Manager The Lake Hotel, Kolkata

    2.0

    Poor Stay

    The room was very small, no water given, kettle not working, smoking not allowed

    Travel Month: Jun 2025 (3-Night Stay)

    Room: Premium Room With Free Wi-Fi

    The Lake Hotel has replied on Sat Jun 21 13:08:08 IST 2025

    Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay with us. We regret that the room did not meet your expectations and that essential amenities like drinking water and a working kettle were not provided promptly. We also understand your concern regarding the smoking policy. As a non-smoking property, we aim to ensure comfort and safety for all guests, though we appreciate this may have been an inconvenience for you. Your comments have been shared with our housekeeping and maintenance teams to ensure such issues are addressed and improved immediately. We value your feedback and hope you will consider giving us another opportunity to serve you better in the future. Warm regards, The Lake Hotel, Kolkata

    5.0

    Excellent Stay

    manab s.

    Everything is quite good but the lake hotel restaurant is closed so we have ordered from outside

    Travel Month: Jun 2025

    Room: Deluxe Room With Free Wi-Fi

    The Lake Hotel has replied on Sat Jun 21 13:08:54 IST 2025

    Dear Mr. Sarkar, Thank you so much for your kind review and for rating your stay with us so highly! We're delighted to hear that you had an excellent stay and found everything to your satisfaction. We do regret the inconvenience caused by the temporary closure of our in-house restaurant and appreciate your understanding in this matter. We are working towards reopening the restaurant soon to enhance our guests’ overall experience. We look forward to welcoming you again and hope to serve you even better next time. Warm regards, The Lake Hotel, Kolkata

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