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Dhakuria, Kolkata
776 Ratings, 328 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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The property boasts a prime location, making it convenient for shopping and sightseeing. Guests appreciate the cleanliness of the rooms and the overall hospitality provided by the staff. However, several reviews indicate that the customer service can improve, with issues in responsiveness and professionalism. Additionally, some guests noted a lack of basic amenities and consistent room cleaning.
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Average Stay
the room was spacious and clean.but outside was not that appealing. lift not working. the shops in the area don't open until past 9
Room: Deluxe Room With Free Wi-Fi
Poor Stay
housekeeping services are not to the point. Customer Service & Hospitality needs to improve a lot.
Room: Deluxe Room With Free Wi-Fi
very bad service .Total waste by money .
Very bad Atmosphere I fully bad experience bathroom locker properly not locked
Room: Deluxe Room With Free Wi-Fi
REVIEW
The location was amazing and the were very helpfull and polite.The rooms were also clean and provided with amenities.Would recommend
Room: Premium Room With Free Wi-Fi
Terrible Stay
It was really bad. The staffs are rude, bed is uncomfortable, tv doesn’t work. There are no basic amenities. We asked for plates and were given paper plates that too of the lowest quality. The staffs are really rude. It was one of the worst experience.
Room: Club Room With Free Wi-Fi
Good Stay
the AC was not working properly and they are having a weird door lock issue rest everything was good.
Room: Premium Room With Free Wi-Fi
Terrible Stay
I arrived the hotel 12:10 pm on 15 sep reception refuse to check in they said you booked from make my trip we will not allowed before 1 pm even 12:59 pm but if you booked directly from our hotel we will allow to check in early even check out also .really it's big disappointed from the hotel and checkout time they start to call 10:29 am for checkout within 30 min they call 4 times in room and said if you will check out after 11 am you have to paid 1100 rs for late check out charge they are not professional even manager .I ask for kettle they didn't provide me because there is no restaurant inhouse i ask for water they don't care . really I never Booked any thing from make my trip I have to face many problems better I go through directly to the hotel.
Room: Premium Room With Free Wi-Fi
Nice place
The room was good but the cleaning staff was not there to cean the room .Also they firstly told that we will check in with masked adhaar card later they did the check in after repeatedly telling to that please check in.
Room: Club Room With Free Wi-Fi
Average Stay
Food wasn't available.. Location is good for transportation..Room was clean and tidy.. Overall satisfied with staying there..
Room: Deluxe Room With Free Wi-Fi
Terrible Stay
This hotel staffs are the worst, behaviour not good at all they don't put towel in the washroom I had to ask for towel and tissue paper AC doesn't work properly Water they don't provide sufficient Tea mugs were not clean It was horrible Plus handwash were not there full body wash and shampoo were there but not written which one body wash and which one shampoo
Room: Deluxe Room With Free Wi-Fi
Excellent Stay
Roʻom is good but no restaurant and we'll staff good cominication and we'll setup and services but no food facility near
Room: Premium Room With Free Wi-Fi
Average Stay
Location is great, room feels a bit small and room service is below paar, resturant was permanently closed.
Room: Deluxe Room With Free Wi-Fi
Excellent Stay
👍🏻
Room: Deluxe Room With Free Wi-Fi
Sta
The property is good. but the bedsheets and towels are untidy. no soaps or other essential s were provided. The worst part is the behaviour of one of their managers. he is very uncultured and unprofessional. Hope the management looks into this
Room: Deluxe Room With Free Wi-Fi
Hotel And Service Quality Just Norm
Hotel wale Ne Jojo Amity facility likh kar rakha hai vaise Ek bhi facility Kam Nahin kar raha tha TV not working tha room service bilkul bhi nahin the service restaurant Jana pad raha tha
Room: Premium Room With Free Wi-Fi
The Lake Hotel has replied on Sat Aug 09 12:53:54 IST 2025
Dear Mr. Roy, Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent stay did not meet your expectations. Your comments about the TV not working, lack of in-room service, and the facilities mentioned not being available are concerning to us. Please accept our sincere apologies for the inconvenience caused. This is not the standard of service we aim to deliver, and we have shared your feedback with our team to address these issues immediately. We hope you will give us another opportunity to serve you better in the future. Should you choose to visit again, please feel free to reach out to us directly so we can ensure a more comfortable and enjoyable stay. Warm regards, Manager The Lake Hotel, Kolkata
Excellent Stay
Experience was good 👍
Room: Club Room With Free Wi-Fi
The Lake Hotel has replied on Sat Aug 09 12:54:33 IST 2025
Dear Mr. Ghosh, Thank you for your kind words! We’re delighted to know you had a good experience and look forward to welcoming you back soon. Warm regards, Manager The Lake Hotel, Kolkata
worst experience ever w
check in time was 1pm .. I reached there by 8.30pm still waited foe 30 min to get the room .. entire room was stinking geyser not working no bath soap dirty towels
Room: Premium Room With Free Wi-Fi
The Lake Hotel has replied on Sat Aug 09 12:56:01 IST 2025
Dear Ms. Mukherjee, We sincerely apologise for the inconvenience you faced during your stay, from the delayed check-in to the issues with room cleanliness, amenities, and maintenance. This is far from the standard we aim to provide, and we truly regret that we fell short. Your feedback has been shared with our team for immediate corrective action to ensure such lapses are not repeated. We hope you might give us another chance to provide you with a much better experience in the future. Warm regards, Manager The Lake Hotel, Kolkata
Good Stay
Amenities was not fully equipped. The cups and kettle were not cleaned. AC was taking too long to chill the entire room. TV remote was difficult to operate from bed, had to go very close to set top box to get the signal.
Room: Deluxe Room With Free Wi-Fi
The Lake Hotel has replied on Sat Aug 09 12:56:42 IST 2025
Dear Ms. Sinha, Thank you for sharing your experience. We’re glad you had a good stay, but we apologise for the inconvenience caused by the amenities, cleanliness of the cups and kettle, AC performance, and TV remote usability. Your feedback is valuable, and we have shared it with our team to address these issues promptly. We look forward to welcoming you again for an even better experience. Warm regards, Manager The Lake Hotel, Kolkata
Poor Stay
The room was very small, no water given, kettle not working, smoking not allowed
Room: Premium Room With Free Wi-Fi
The Lake Hotel has replied on Sat Jun 21 13:08:08 IST 2025
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay with us. We regret that the room did not meet your expectations and that essential amenities like drinking water and a working kettle were not provided promptly. We also understand your concern regarding the smoking policy. As a non-smoking property, we aim to ensure comfort and safety for all guests, though we appreciate this may have been an inconvenience for you. Your comments have been shared with our housekeeping and maintenance teams to ensure such issues are addressed and improved immediately. We value your feedback and hope you will consider giving us another opportunity to serve you better in the future. Warm regards, The Lake Hotel, Kolkata
Excellent Stay
Everything is quite good but the lake hotel restaurant is closed so we have ordered from outside
Room: Deluxe Room With Free Wi-Fi
The Lake Hotel has replied on Sat Jun 21 13:08:54 IST 2025
Dear Mr. Sarkar, Thank you so much for your kind review and for rating your stay with us so highly! We're delighted to hear that you had an excellent stay and found everything to your satisfaction. We do regret the inconvenience caused by the temporary closure of our in-house restaurant and appreciate your understanding in this matter. We are working towards reopening the restaurant soon to enhance our guests’ overall experience. We look forward to welcoming you again and hope to serve you even better next time. Warm regards, The Lake Hotel, Kolkata
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