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Review Of The Fountain Inn, Fort

South Mumbai, Mumbai | 1.2 km drive to Shivaji Maharaj Vastu Sangrahalaya

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.0
    Good

    377 Ratings, 171 Reviews

    excellent
    17%
    very good
    28%
    average
    20%
    poor
    14%
    bad
    22%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 1
    • 3
    • 4
    • 4
    • 1
    • 1
    • 1
    • 1
    • 1

    Rating Categories

    • Location3.3
    • Cleanliness3.5
    • Room3.7
    • Food1.3
    • Hospitality3.0
    • Value For Money3.3
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    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    • Rooms are extremely small and feel congested.
    • Staff behavior has been described as rude and unprofessional.
    • Location is difficult to find, tucked away in a crowded area.
    • Cleanliness standards have varied, with some reports of unkempt rooms.
    Read more

    Sort by:

    Positive first
    1.0

    Terrible Stay

    julian c.

    The property is showing pictures is different very small and conjusted we can’t breathe inside the room that much small room and the staff behaviour is very bad if we going to room the room boy are sleeping in the stairs they always sitting there we going with family is very bad after that checkout time iam coming from the room they didn’t ask anything that much bad people don’t book any room there with family

    Travel Month: Oct 2025

    Room: Standard Room

    The Fountain Inn, Fort has replied on Sat Nov 15 11:40:14 IST 2025

    Dear Julian, We sincerely apologize for the inconvenience caused during your stay. Your feedback is important to us. We always strive to provide a pleasant experience to all our guests and will continue working to improve our services for future visitors as well. Warm regards, The Fountain Inn, Fort & Team.

    1.0

    Not clear instructions are given

    gopal d.couple

    Very bad , only one member entry is given instructions are not clear , staff is also not good , rude staff

    Travel Month: Oct 2025

    Room: Standard Room

    The Fountain Inn, Fort has replied on Sat Oct 18 15:24:30 IST 2025

    Dear Guest, Greetings! We’re sorry to hear about your experience and regret any inconvenience caused. However, as per our hotel policy, we do not allow unmarried couples to check in together, which is why we were unable to provide accommodation for both guests.We appreciate your understanding and thank you for sharing your feedback. Warm regards, The Fountain Inn, Fort and Team.

    1.0

    Terrible Stay

    avinash.

    Very terrible experience

    Travel Month: Sep 2025

    Room: Standard Room

    The Fountain Inn, Fort has replied on Sat Sep 20 12:00:14 IST 2025

    Dear Avinash, Thank you for taking the time to share your valuable feedback. We sincerely apologize for the inconvenience you faced during your stay. Please be assured that we are committed to providing a pleasant experience to all our guests. With regards, The Fountain Inn Hotel & Team

    1.0

    Terrible Stay

    chirayu d.

    It was at worst location took time to figure out the hotel. Ambience was not good. Not a family hotel.

    Travel Month: Aug 2025

    Room: Deluxe Double Room

    The Fountain Inn, Fort has replied on Sat Sep 20 12:01:13 IST 2025

    Dear Chirayu, Thank you for taking the time to share your valuable feedback. We sincerely apologize for the inconvenience you faced during your stay. Please be assured that we are committed to providing a pleasant experience to all our guests. With regards, The Fountain Inn Hotel & Team

    4.0

    Good hotel stay

    yashraj s.solo

    it was a nice stay in the fountain inn and got the blessings of God Ganesha and came back with good blessings

    Travel Month: Aug 2025

    Room: Deluxe Single Room

    The Fountain Inn, Fort has replied on Thu Sep 04 15:12:20 IST 2025

    Dear Guest, Greetings from Hotel Fountain Inn, Mumbai! Thank you for sharing your kind words. We’re delighted to know that you had a nice stay with us and felt blessed during your visit. Moments like these make a journey truly special, and we’re happy to have been part of it. We look forward to welcoming you again and offering you another pleasant experience. Warm regards, The Fountain Inn Team

    1.0

    Very Very Uncomfortable

    aamir h.family with 1 kid

    worst hotel that i ever visit, rooms are too short, no celling fan,ac working half time ,bathrooms are very very short,rooms floor gets wet all the time,dont know the reason why.very uncomfortable stay,poor very poor service, i have left the hotel 1 night earlier. never going to stay again there.

    Travel Month: Aug 2025

    Room: Standard Room

    The Fountain Inn, Fort has replied on Thu Sep 04 15:11:18 IST 2025

    Dear Guest, Greetings from Hotel Fountain Inn, Mumbai! We are truly sorry to hear about your disappointing experience. Please accept our sincere apologies for the inconvenience you faced with the room size, air conditioning, bathroom, and overall comfort during your stay. We also regret to know that our service did not meet your expectations and that you felt the need to shorten your visit. Your feedback has been noted very seriously, and we will review these concerns with our team to ensure corrective measures are taken. Guest comfort and satisfaction are our utmost priority, and we regret that we could not provide you with the experience you expected. We hope you may consider giving us another chance in the future to serve you better. Warm regards, The Fountain Inn Team

    4.0

    Good Stay

    girdhar w.business

    only one problem I face that is , i paid extra 500 for early check in they have room but instead of giving it to me they charge extra 50 only one problem I face that is , i paid extra 500 for early check in they have room but instead of giving it to me they charge extra 500

    Travel Month: Jul 2025

    Room: Deluxe Double Room

    The Fountain Inn, Fort has replied on Thu Sep 04 15:10:03 IST 2025

    Dear Guest, Greetings from Hotel Fountain Inn, Mumbai! Thank you for taking the time to share your feedback. We’re happy to know that, overall, your stay was comfortable. However, we sincerely regret the inconvenience you faced regarding the early check-in charges. Early check-ins are subject to availability and involve an additional charge, but we understand your concern and apologize if this was not communicated clearly at the time of booking or arrival. Your feedback is valuable, and we will review our communication and process to avoid any such confusion in the future. We truly appreciate your understanding and hope to have the opportunity to welcome you again for a smoother and more pleasant experience. Warm regards, The Fountain Inn Team

    1.0

    third class hotel😡🤬 don't come in this hotal

    chirag.couple

    third class hotel with third staf hotal hai pesa kha jate hai koi mat jana esme..

    Travel Month: Jun 2025

    Room: Deluxe Double Room

    3.0

    average room

    sagar p.couple

    average room , bit small room as per price, basic amenities such as hangers and bars for clothes are missing. room was clean and washroom was also better.

    Travel Month: Jun 2025

    Room: Deluxe Double Room

    The Fountain Inn, Fort has replied on Mon Jun 30 18:43:26 IST 2025

    Dear Guest, Greetings from Hotel Fountain Inn, Mumbai! Thank you for sharing your feedback with us. We’re glad to know that you found the room clean and the washroom up to your expectations. However, we’re sorry to hear that certain amenities did not meet your expectations. We appreciate your comments regarding room size and missing conveniences like hangers and clothes bars. Your suggestions are valuable, and we will certainly review them to improve our guest experience. We hope to have the opportunity to welcome you again and serve you better on your next visit. Warm regards, The Fountain Inn Team

    5.0

    Excellent

    yogender k.solo

    My stay in the hotel was very good and the location is in the proximity of Fort area. I liked the stay

    Travel Month: Jun 2025

    Room: Standard Room

    2.0

    Poor Stay

    milan p.couple

    I was very disappointed with my stay. The room did not match the photos online — it felt outdated, not very clean, and poorly maintained. The bed was uncomfortable, and the overall atmosphere was not welcoming. For the price I paid, I expected much better quality and service. I wouldn’t recommend this hotel and definitely won’t be returning.

    Travel Month: May 2025

    Room: Deluxe Double Room

    The Fountain Inn, Fort

    Dear Guest, Greetings from Fountain Inn! We apologize for your experience and appreciate your feedback. It's disappointing to hear that the room did not meet your expectations based on the online photos. We're taking your comments seriously to improve our standards. Please be assured that we are addressing the issues you've mentioned to ensure a more comfortable stay for our guests in the future. With Warm Regards, Fountain Inn and Team.

    4.0

    Good Stay

    aadil r.business

    Room was clean but small. Locality is good. Price is also as per space. So it’s worth. Pleasant stay

    Travel Month: May 2025

    Room: Deluxe Double Room

    The Fountain Inn, Fort has replied on Fri May 16 16:42:50 IST 2025

    Dear Guest, Greetings from Fountain Inn! Thank you for your kind words and for highlighting the cleanliness, locality, and value for money. We’re glad to know you had a pleasant stay with us. We appreciate your feedback regarding the room size and will keep it in mind as we work towards enhancing our guest experience. Looking forward to welcoming you back soon! With Warm regards, Fountain Inn and Team

    4.0

    GOOD S

    ranjeet j.family

    HOTEL WAS NEAR AIRPORT . STAFF BEHAVIOUR WAS GOOD. THEIR SERVICE WAS GOOD AND CLEAN ROOMS. STAFF WAS HELPFUL. ENJOYED THE STAY. LIKE TO VISIT THE PROPERTY ONCE AGAIN. THANKS TO STAFF TO HELPING VISITORS.

    Travel Month: Apr 2025

    Room: Deluxe Double Room

    The Fountain Inn, Fort has replied on Fri May 02 17:35:58 IST 2025

    Dear Guest, Greetings from Fountain Inn! Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed your stay and appreciated our location near the airport, clean rooms, and the helpful service provided by our staff. Your kind words truly encourage our team, and we look forward to welcoming you back on your next visit. Warm regards, Hotel Fountain Inn and Team

    4.0

    Its difficult to find location but rooms are neat and clean

    ushpinder s.couple

    Its difficult to find location but rooms are neat and clean. Host is good and its on prime location so

    Travel Month: Apr 2025

    Room: Deluxe Double Room

    The Fountain Inn, Fort has replied on Fri May 02 17:36:27 IST 2025

    Dear Guest, Greetings from Fountain Inn! Thank you for sharing your feedback. We're pleased to know you found the rooms neat and clean and appreciated our hospitality. While we're glad you liked the prime location, we sincerely regret any inconvenience caused in finding us. We’ll work on improving location guidance for future guests. Warm regards, Hotel Fountain Inn and Team

    3.0

    Average Stay

    suchanda s.

    The hotel room was good but the sink and the tap was too low to use. The bathroom space should be a little wider.

    Travel Month: Apr 2025

    Room: Deluxe Double Room

    The Fountain Inn, Fort

    Dear Guest, Greetings from Fountain Inn, Thank you for taking the time to share your feedback. We’re pleased to hear that you found the room comfortable. We also appreciate your observations regarding the sink height and bathroom space — your input is important to us and will be shared with our team for future improvements. Your satisfaction matters, and we are committed to enhancing every aspect of our guests' experience. We look forward to welcoming you back for an even better stay. Warm regards, Team Fountain Inn Thank you for choosing Fountain Inn.

    3.0

    Horror, Terrible , waste of money

    adarsh.family

    Very difficult to find, small room, cockroaches, bad ventilation. They provide outside tea that’s price in market is Rs 10 but they charged Rs 40

    Travel Month: Mar 2025

    Room: Deluxe Double Room|Standard Room

    1.0

    bad behaviour for family..........

    andul j.family

    Cleaning staff are very bad behaviour for ladies and chid.their behave like we are satying free of cost

    Travel Month: Feb 2025

    Room: Standard Room

    The Fountain Inn, Fort has replied on Thu Mar 13 12:18:46 IST 2025

    Dear Guest, We sincerely apologize for your experience with our cleaning staff. We will address this matter immediately to ensure that all guests are treated well. Thank you to bring to our notice.

    3.0

    Average Stay

    pradeepkumar i.family

    Stay was just ok. Not recommended for private car guest as hotel charges rs400 for even 1hour parking, i checked in at 11pm, from 12am to 8. 40am they charged rs. 400 for car parking.

    Travel Month: Feb 2025

    Room: Deluxe Double Room

    The Fountain Inn, Fort has replied on Thu Mar 13 12:21:53 IST 2025

    Thank you for sharing your feedback. We apologize for any inconvenience caused by the parking charges. We understand your concerns and will review our parking policies to ensure better clarity.

    5.0

    Excellent Stay

    yusuf j.

    Good stay hotel rooms are clean and well decore bathroom is maintained clean staff is very cooperative nice place for stay

    Travel Month: Jan 2025

    Room: Deluxe Double Room

    The Fountain Inn, Fort has replied on Thu Mar 13 12:22:48 IST 2025

    Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you had a great stay and appreciated the cleanliness, decor, and cooperative staff. We look forward to welcoming you again.

    2.0

    Poor

    jaswant s.loyalty-iconsolo

    Location not very ideal in a very narrow street. Room too small, bathroom toilet seat not clean enough.

    Travel Month: Jan 2025

    Room: Deluxe Double Room

    The Fountain Inn, Fort has replied on Thu Mar 13 12:23:58 IST 2025

    Dear Guest, We apologize for the inconvenience. Your feedback is valuable, and we'll work on improving the location accessibility and cleanliness for a better experience.

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