Disappointing Experience – Not Worth the Hype
Despite heavy promotion at the entrance, there’s no gym, no AZU lounge as advertised. The food at the restaurant was quite average, lacking both flavor and variety. On arrival, no welcome drink , there was no staff or driver assistance to help with luggage, which left a poor first impression. Overall, a very underwhelming experience for the price – definitely not up to expectations.
The Fern Residency, MIDC, Pune has replied on Thu Jul 24 16:08:23 IST 2025
Dear Nitin Kapoor,
Greetings for the day!!!
We value your feedback and it's disheartening to hear about your experience. The missing gym and AZU lounge were temporarily closed due to renovations, and we regret the miscommunication. We have passed on your concerns about the quality of food to our culinary team for improvement. Similarly, we are addressing the issue of providing assistance on arrival directly to our front-desk team to ensure such instances don't occur again, as we understand the importance of first impressions. We strive to provide value for money and are distressed that we couldn't meet your expectations this time. With a pledge to improve every aspect of our service, we hope for another chance to serve you better in the future.
Best regards
Ambadas Dusange
General manager