Rooms are good. Bed is nice and comfortable. Pool has an excellent view, and that is where, all good things end.
Staff is poorly trained and discourteous. Breakfast was very average on both days. Rock hard idlis, cold poori, upma smellng of raw oil, disinterested chefs. The list is long.
And to top the bad experience, they refused entry to my 6 year old niece and my brother quoting some rule. My niece was excited about the gifts I had brought for her and also wanted to see the room I was staying in but the person manning the reception didn't let them come in just for 5 minutes so that she could collect her gifts. . I and my brother had to reason out with him for 10 minutes. We asked him to call his seniors or let me speak to them but he didn't listen. After a long argument, my brother told him to keep his ID and suddenly the guy agreed. I was astonished. if this was about keeping the ID before permitting the guests in, he could have asked for it in the beginning .That would have saved so much trouble to all.
i was staying in a suite. It had a bed, a sofa cum bed and a 2 seater sofa. The 2nd day when i returned in the evening, i found that the sofa cum bed had disappeared from my room . i found it very strange? why would you remove it without informing me? And why would you even remove the standard furniture given in a suite room? Poor management and poorly trained staff, perhaps.
Overall,I had an unpleasant experience and would not go back to this hotel ever.