The property boasts a cozy ambiance that many guests appreciated, creating a welcoming atmosphere. However, numerous reviews highlighted issues with unhelpful and rude staff, cleanliness concerns, and extra charges at check-in. Guests faced difficulty due to language barriers and poor room conditions, including bed bugs and unmaintained facilities. While some enjoyed good service and spacious rooms, the overall experience varied greatly, with several guests feeling frustrated by poor management and hygiene standards.