Review Of Shivthara

I must express my profound disappointment with the accommodation provided during my recent stay. Despite paying rs (inclusive of gst) for two nights and two rooms, the management relocated us to an inferior location without prior notice. The room provided was unsatisfactory, featuring only one room instead of the two promised, and lacked proper cleanliness. The blankets were in poor condition, and both the room and the toilet were substandard. Our visit to ooty was intended for relaxation and to immerse ourselves in nature. However, the unpleasant experience we encountered only served to dampen our spirits. It is disheartening to encounter such discrepancies, especially when one expects a peaceful retreat. Furthermore, i must highlight the discrepancy between the amount we paid and the actual room rates provided by the hotel staff. We were informed that the daily room charges range from rs. 1600 to rs. 2000, yet we were charged double the supposed amount. The amenities promised, including wi-fi, housekeeping, room service, and a smoking room, were nonexistent throughout our stay. I implore the management to reconsider their approach to hospitality. Engaging in deceptive practices tarnishes the reputation of the establishment and erodes trust in booking systems. It is essential to prioritize the well-being and satisfaction of guests over profit margins. Hospitality should be rooted in empathy and integrity, ensuring that guests receive the services they have paid for and deserve. In conclusion, i urge the hotel management to rectify these issues promptly and to uphold the principles of honesty and transparency in their dealings with guests. Only through genuine care and consideration can they foster a positive and memorable experience for visitors to ooty and beyond.

Terrible