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Poongavanapuram, Chennai | 9 minutes walk to Chennai Central Railway Station
377 Ratings, 194 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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The property stands out for its excellent location near Chennai Central Station, making it super convenient for travelers. Guests appreciate the friendly and cooperative staff, consistently clean and well-maintained rooms, and smooth check-in/check-out processes. Family-friendly vibes, polite service, and flexible timings add to the comfort. There's ease of access to local eateries, ensuring guests are well catered for during their stay.
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Average Stay
It doesn't have a restaurant so we had to order food via Swiggy and rooms are not that spacious as expected but location wise it's good as its near the railway station and the staff were gud and helpful.
Room: Deluxe Double Bedroom
Sheraton Grande Hotel - Business Class Hotel (Near Ripon Building) has replied on Sun Nov 09 15:12:42 IST 2025
Thank you very much for sharing your feedback. We truly appreciate your honest comments. We’re glad to know that you found our location convenient and our staff helpful. We sincerely apologize for the inconvenience caused due to the room size and the absence of an in-house restaurant. Your feedback is valuable, and we’ll certainly take it into consideration to enhance our facilities and guest experience. For your next visit, we will ensure to provide you with a spacious room for a comfortable stay. Please visit us again for an even better experience.
Good and comfortable stay experience
Very clean and neat hotel. Courteous staffs. Easy access to auto, metro. Very close to railway station and the hotel arranged an auto for me in seconds. Food is from outside. AC is working but temperature control is not so good. Too much signal issue with Airtel. WiFi speed is good. Very good access to both veg and non veg restaurants.
Room: Deluxe Single Bedroom
Sheraton Grande Hotel - Business Class Hotel (Near Ripon Building) has replied on Tue Nov 04 19:04:42 IST 2025
Thanks for the positive feedback. We have raised a complaint with AC service . They promised to sort it out shortly. Sorry for the inconvenience caused, Recently the network coverage for Airtel is getting lower and lower all over Chennai. We have raised complaint to the respective authority. For your next visit we provide top floor room if available. Please visit is again.
Excellent Stay
Neat and tidy rooms at affordable price at main area. Friendly receptionist.
Room: Deluxe Single Bedroom
Sheraton Grande Hotel - Business Class Hotel (Near Ripon Building) has replied on Fri Oct 31 07:49:06 IST 2025
Thanks for the review. Please visit us again.
Poor Stay
Property food: hotel doesnt have kitchen Property location: very congested roads Facilities: rooms are ok, nothing great,
Room: Deluxe Double Bedroom
Sheraton Grande Hotel - Business Class Hotel (Near Ripon Building)
Dear guest, there are plenty of restaurant near by and we have room service available round the clock, moreover, there is Swiggy and Zomato delivery is also available in-room dine.We have another property under the same management on the main road which is 100 meters away from Sheraton Grande with same standards, We will allot a room for your next visit. Please call us for further details. Kindly visit us again.
Good Stay
Good Service with decent room. Stay was comfortable and very near to main Central station
Room: Deluxe Double Bedroom
Sheraton Grande Hotel - Business Class Hotel (Near Ripon Building) has replied on Fri Oct 17 18:25:59 IST 2025
Thanks for the review, Please visit us agagin.
Very nice and worth.
Good stay and staff services.Very near central railway station and accessibility to nearby towns by autoriksha itself is cheap. May be upper floor rooms would be good for window views of city I guess.
Room: Deluxe Double Bedroom
Sheraton Grande Hotel - Business Class Hotel (Near Ripon Building) has replied on Tue Oct 07 17:39:09 IST 2025
Thanks for your review, please visit us again.
Excellent Stay
Excellent experience. No problem. All good. Nice Hotel to stay with family
Room: Deluxe Double Bedroom
Sheraton Grande Hotel - Business Class Hotel (Near Ripon Building) has replied on Tue Oct 07 17:38:25 IST 2025
Thanks for your review, please visit us again.
Superb Experience
Neat experience overall, personally recommending for family people........
Room: Deluxe Double Bedroom
Sheraton Grande Hotel - Business Class Hotel (Near Ripon Building) has replied on Sat Sep 27 22:55:26 IST 2025
Thanks for your review, Please visit us again.
good
good service and experience. nice customer service. well cleaned and kept always
Room: Deluxe Double Bedroom
Sheraton Grande Hotel - Business Class Hotel (Near Ripon Building) has replied on Sat Aug 30 20:27:18 IST 2025
Your reviews and thoughts about the property and staff motivate us to do more for the guests. Thanks a lot for the positive feedback. This made our day and it will stimulate us to give out best from our team. We thank you a lot on behalf of the management. We are looking forward to serving you best again.
Good Stay
I booked a room in “Sheraton Grande Hotel” - Business Class Hotel (Near Ripon Building), Chennai. and it didn’t disappoint. The room was clean, modern, and spacious with a comfortable king-sized bed, and a smart TV. Housekeeping was consistent and respectful of privacy.
Room: Deluxe Double Bedroom
Sheraton Grande Hotel - Business Class Hotel (Near Ripon Building) has replied on Mon Aug 25 06:32:11 IST 2025
Your reviews and thoughts about the property and staff motivate us to do more for the guests. Thanks a lot for the positive feedback. This made our day and it will stimulate us to give out best from our team. We thank you a lot on behalf of the management. We are looking forward to serving you best again.
Excellent Stay
There is no restaurant in the hotel...they are bringing food from outside hotels. We didn't take breakfast hence I can't comment on the food.
Room: Deluxe Double Bedroom
Sheraton Grande Hotel - Business Class Hotel (Near Ripon Building)
Dear guest, there are plenty of restaurant near by and we have room service available round the clock, moreover, there is Swiggy and Zomato delivery is also available in-room dine. Sorry for the inconvenience caused. Please visit us again
Hotel grading is poor
Location is very bad ,there is no proper road infront of hotel,if it rains it is totally dirty road.hotel ambiance is not good and there's no fod available in hotel.customers have to go out for vegetarian food . Amenities and services are not good.it is average hotel.
Room: Deluxe Double Bedroom
Sheraton Grande Hotel - Business Class Hotel (Near Ripon Building)
Dear Guest, Sorry for the inconvenience caused. We as a team in Sheraton Grande committed in providing great service to our guests. We have another property under the same management on the main road which is 100 meters away from Sheraton Grande with same standards. there are plenty of restaurant near by and we have room service available round the clock, moreover, there is Swiggy and Zomato delivery is also available in-room dine. We express our sincere apologies. Please visit us again for better experience.
Excellent Stay
Staff is very cooperative,cool and polite. They answer each and every doubts with patience We took quadruple room. Rooms are very neat and clean with wifi support and 24 hours hot water supply Food not available ..but they arrange complimentary breakfast from outside ..need to be changed . Car Parking available Many hotels like A2B nearby for food Hotel is very near to Chennai Central ,Marina beach. Overall the stay is very excellent . Good place to stay with family.
Room: Deluxe Four Bedroom
Sheraton Grande Hotel - Business Class Hotel (Near Ripon Building) has replied on Mon Aug 18 12:14:05 IST 2025
Thanks for the positive feedback. Your suggestion will be forwarded to the management. Please visit us again.
Good Stay
it is a nice nice place to stay and good comfort it is near torailway station it is a nice nice place to stay and good comfort it is near to railway station
Room: Deluxe Single Bedroom
Sheraton Grande Hotel - Business Class Hotel (Near Ripon Building) has replied on Tue Jul 29 21:10:24 IST 2025
Thanks for your review, please visit us again
Good
I find the hotel on Make my Trip which have good amenities with a reasonable price The room is too good and facilitates are also available, Location is perfect as it is available nearest to Station
Room: Deluxe Single Bedroom
Sheraton Grande Hotel - Business Class Hotel (Near Ripon Building) has replied on Tue Jul 29 21:10:12 IST 2025
Thanks for your review, please visit us again
Average Stay
Small room and no ventilation & little congested.
Room: Deluxe Double Bedroom
Sheraton Grande Hotel - Business Class Hotel (Near Ripon Building)
Thanks for the feedback. We will allot a big and window room on your next visit. Sorry for your inconvenience caused. Please visit us again.
Good Stay
very good stay! Staff were very polite. Rooms were fine. There was strong smoke smell in the room. But when told the staff they tried room freshener. But didn't work well. otherwise everything else is fine. very good stay! Staff were very polite. Rooms were fine. There was strong smoke smell in the room. But when told the staff they tried room freshener. But didn't work well. otherwise everything else is fine.
Room: Deluxe Double Bedroom
Sheraton Grande Hotel - Business Class Hotel (Near Ripon Building) has replied on Wed Jul 23 21:34:01 IST 2025
Dear Guest, Thanks for your positive feedback about the staff. Sorry for the inconvenience caused during the stay, We thoroughly check the rooms before check ins made and clean the room constantly and we do also have guest room cleaning option every day and night. We furthermore, focus in cleanliness to ensure safe and clean surroundings while staying. Once again we apologize to not fulfilling your requirement. Please visit next time for better experience. Thanks
Average Stay
The room was decent overall, but the quality of the blanket was quite poor and disappointing
Room: Deluxe Double Bedroom
Sheraton Grande Hotel - Business Class Hotel (Near Ripon Building) has replied on Tue Jul 29 21:12:31 IST 2025
Thanks for the positive feedback. Sorry for the inconvenience caused. All your feedback has been taken into account and necessary actions will be taken to rectify our mistakes. We express our sincere apologies on behalf of our management. Please visit us again to experience our new approach.
Excellent Stay
1. Well maintained property 2. Neat clean and classy room. 3. Always smiling staff 4. Pretty reasonably priced considering it’s in the heart of the city 5. Quiet rooms - most important Didn’t try the food since restaurant is 30 meters away
Room: Deluxe Single Bedroom
Sheraton Grande Hotel - Business Class Hotel (Near Ripon Building) has replied on Fri Jul 11 07:44:57 IST 2025
Your reviews and thoughts about the property and staff motivate us to do more for the guests. Thanks a lot for the positive feedback. This made our day and it will stimulate us to give out best from our team. We thank you a lot on behalf of the management. We are looking forward to serving you best again.
Sheraton Grande - Amazing Experience
Very neat and tidy room, bathroom was sparkling clean. The entire staff was courteous and altert at all times
Room: Deluxe Double Bedroom
Sheraton Grande Hotel - Business Class Hotel (Near Ripon Building) has replied on Mon Jun 23 20:07:38 IST 2025
Thanks for your review, Please visit us again.
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