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Villa near the mall road with Doon Valley views, quirky decor & indoor games

Review Of Seclude Mussoorie, WinterlineLike a 4

Mussoorie, Mussoorie | 4 minutes walk to The Mall Road

    User Rating & Reviews

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    3.9
    Very Good

    276 Ratings, 209 Reviews

    excellent
    45%
    very good
    25%
    average
    15%
    poor
    4%
    bad
    12%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 3
    • 3
    • 3
    • 3
    • 1
    • 5
    • 2
    • 5
    • 1

    Rating Categories

    • Cleanliness4.3
    • Value For Money4.0
    • Food4.0
    • Facilities4.0
    • Checkin Experience3.8
    • Information Accuracy3.2
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    Reviews Summary

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    Seclude Mussoorie is a lovely property with breathtaking views, just a stone's throw from Mall Road yet tucked away from the hustle. Guests rave about the warm, friendly staff, particularly Mukesh and Shashi Kant, who enhance the welcoming atmosphere. The property features uniquely themed rooms and a cozy lawn perfect for relaxation. There's a solid range of tasty food, and the ambiance encourages lazy days and quiet nights. A bit of a climb is required to reach the property, but the experience is fulfilling.

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    Positive first
    3.0

    overpriced

    laxmi s.family with 1 kid

    Stayed for 4 nights, This place extremely overpriced, yellow room has no view or ventilation, the purple room has view but no ventilation, shashikanth and aravind are good staff, mukesh (kitchen guy) is extremely rude, heard him saying “pareshaan kar rakha hai”.he forgets the order and brings it after 2 hrs after reminding him. Although the name is seclude, mostly bunch of guys were sitting with hukka and drinks in the common area, and it gets uncomfortable to sit around as the common area is pretty small, not a place to travel with kids, there is no parking space, the maggie cost 180 rs, highly overpriced and average food.

    Travel Month: May 2025

    Room: Yellow Submarine

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    Seclude Mussoorie, Winterline has replied on Mon Jun 16 16:55:57 IST 2025

    Dear Laxmi, Thank you for sharing your concerns. We're truly sorry to hear that your experience did not meet expectations. It's disappointing to learn that the common area did not provide the comfort you were seeking. Every feedback is important as we strive to enhance our offerings. Hope you find a more suitable option for your needs in the future.

    1.0

    r

    devendra s.couple

    Horrible experience we have checked out in half n hour worst property I have ever visited property tarrrif

    Travel Month: May 2025

    Room: Wooden Heart

    Seclude Mussoorie, Winterline has replied on Wed Jul 09 21:53:56 IST 2025

    Dear Devendra, We're truly sorry to hear that your visit did not meet your expectations. Your feedback is important to us, and we will take it into consideration as we strive to improve our services. If you're willing, we would appreciate any specific details about what went wrong.

    5.0

    Excellent Stay

    chirag v.group

    Our stay was wonderful. The place is calm and clean. Staff is proactive and helpful.

    Travel Month: Apr 2025 (4-Night Stay)

    Room: Purple Rain

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    Seclude Mussoorie, Winterline has replied on Mon May 05 16:59:42 IST 2025

    Dear Chirag, Thank you for sharing your positive experience! We're delighted to hear that you enjoyed your stay and found the place calm and clean. It's great to know our staff made a positive impact with their proactive and helpful service. We look forward to welcoming you back!

    2.0

    Poor Stay

    samarth t.

    Service was so poor that when we were checking out at 8.15am .. there was not even a single staff who can carry our luggage. We ourselves lifted our luggage from the steep staircase.. not recommended..

    Travel Month: Apr 2025

    Room: Wooden Heart

    Seclude Mussoorie, Winterline has replied on Wed Jul 09 22:01:05 IST 2025

    Dear Samarth, Thank you for sharing your feedback. We're truly sorry to hear about your experience during your stay, particularly regarding the lack of assistance with your luggage. Your comments are important to us, and we will address this issue with our team to improve our service in the future. We appreciate you bringing this to our attention.

    5.0

    Excellent stay

    manveet s.loyalty-iconfamily

    Property is very good one of the best place to stay in mussoorie and very near to mall road. Staff is very helpful, friendly and polite specially mukesh and shashi kant. But the manager was rude and manner less. Doesn’t know how to talk he was very rude.

    Travel Month: Jan 2025

    Room: Red Red Wine

    Seclude Mussoorie, Winterline has replied on Mon Feb 10 15:43:20 IST 2025

    Dear Manveet , Thank you for your kind words about our property and staff. We're glad you enjoyed your stay and found Mukesh and Shashi Kant helpful and friendly. Your feedback means a lot, and we’ll be sure to share your appreciation with them. We hope to welcome you again in the future!

    1.0

    Terrible Stay

    akshay g.family

    WE CHECKOUT WITHIN 5min , This is not a like a 5star this is homestay , Plus atmosphere is not suitable for family people are drinking openly in daylight not safe my money wasted

    Travel Month: Dec 2024

    Room: White

    4.0

    Peaceful stay

    neeraj s.family with 1 kid

    Great hospitality.. ensure you book premium category rooms to get the view..300m before the mall road

    Travel Month: Dec 2024

    Room: Yellow Submarine

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    Seclude Mussoorie, Winterline has replied on Fri Jul 11 11:09:34 IST 2025

    Dear Neeraj, Thank you for your kind words! We're delighted to hear that you enjoyed a peaceful stay and appreciated our hospitality. The views from our premium rooms truly enhance the experience. We look forward to welcoming you back soon!

    4.0

    Nice stay

    anupriya c.family

    Wonderful stay. Amazing food. Rooms were super clean and tidy and very polite staff.

    Travel Month: Dec 2024

    Room: Yellow Submarine

    Seclude Mussoorie, Winterline has replied on Tue Dec 31 17:31:17 IST 2024

    Dear Anupriya, Thank you for your wonderful feedback! We're happy to hear that you enjoyed your stay and found the food, room cleanliness, and staff to be excellent. Your kind words motivate us to continue providing exceptional service. We look forward to welcoming you back soon!

    4.0

    Great stay, good experience, great location, expensive foo

    konark g.loyalty-iconcouple

    The property location is quite good. Property doesn't have any board on the road which makes it a little tricky to find, though location on the google map is correct. Food is good i liked it. But i feel it was overpriced ex - maggie for 180rs amenities are also very good. It has everything you might need for a comfortable stay. Be it heater or heated blankets. Staff was also very supportive and polite except for their leader. Overall it was a nice stay. I would highly recommend and would visit this property again

    Travel Month: Nov 2024

    Room: Red Red Wine

    Seclude Mussoorie, Winterline has replied on Tue Dec 03 12:15:53 IST 2024

    Dear Konark, Thank you for sharing your feedback! We're glad to hear you enjoyed the property location and found the amenities comfortable. Your comments about the signage and pricing have been noted, and we appreciate your insights. It's wonderful to know that our staff made a positive impression, and we will continue to strive for excellent service. Thank you for recommending us, and we look forward to welcoming you back for another nice stay!

    4.0

    Good Stay

    nikhil.family

    Hotel location is good. Hospitality is also good, however room sizes are bit small, but for the view it provides u can ignore. Try to book blue room that's the best one. They don't have parking, private parking outside takes a hefty charge. Near to mall road.

    Travel Month: Nov 2024

    Room: Yellow Submarine

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    Seclude Mussoorie, Winterline has replied on Mon Dec 02 13:34:33 IST 2024

    Dear Nikhil, Thank you for sharing your feedback! We're happy to hear that you enjoyed the hotel location and hospitality. We appreciate your tip about the blue room and understand your concerns regarding the room size and parking. It's great to know that the view made a positive impression on your stay. We hope to welcome you back soon!

    4.0

    Good Stay

    bhavuk s.loyalty-iconfamily

    Views were awesome. Food was also good. Overall a good stay. Only point which needs improvement is they do not have parking facility and you need to pay inr 500 for parking on per day basis which is quite expensive

    Travel Month: Nov 2024

    Room: Wooden Heart

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    Seclude Mussoorie, Winterline has replied on Mon Nov 18 18:03:52 IST 2024

    Dear Bhavuk , Thank you for your kind words! We're happy to hear that you enjoyed the views and the food during your stay. Your feedback is invaluable, and we're always looking for ways to improve the guest experience. We hope to welcome you back soon for another wonderful visit!

    4.0

    Rooms are j us ok but service is good

    priyanshu g.couple

    Location of property is very good, away from hassle of mall road and crowd. Service of staff is good specially mukesh is very helpful and quick. But rooms lack views and are just fine to stay, property needs a complete renovation to make things up to the mark.

    Travel Month: Sep 2024

    Room: Red Red Wine

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    Seclude Mussoorie, Winterline has replied on Wed Sep 18 15:59:17 IST 2024

    Dear Priyanshu, Thank you for sharing your feedback. We’re happy to hear that you appreciated the peaceful location away from the busy Mall Road and that Mukesh's helpful and prompt service stood out during your stay. We also appreciate your honest comments about the rooms and the need for renovation. Rest assured, we are taking steps to improve our property to enhance the guest experience. We hope to have the opportunity to welcome you back once the updates are complete.

    5.0

    Excellent Stay

    vipin n.loyalty-iconcouple

    The place is serene and the service is good supportive staff delicious food, neat and clean rooms and washrooms

    Travel Month: Jul 2024

    Room: Red Red Wine

    Seclude Mussoorie, Winterline has replied on Mon Jul 22 10:21:02 IST 2024

    Dear Vipin, Thank you for sharing your positive experience with us! We are thrilled to hear that you enjoyed the serene ambiance, good service, delicious food, and clean facilities. Our supportive staff always strives to provide the best possible service. We look forward to welcoming you back soon!

    5.0

    Perfect location

    tushar g.family

    The location was great. Just 200metres away from mall road. As the name says it really is secluded from hustle and bustle.

    Travel Month: Jul 2024

    Room: Yellow Submarine

    Seclude Mussoorie, Winterline has replied on Thu Jul 18 10:37:25 IST 2024

    Dear Tushar, Thank you so much for your kind review! We're thrilled to hear that you enjoyed our convenient location and appreciated the tranquillity our place offers. We look forward to welcoming you back soon!

    5.0

    Excellent Stay

    mohd s.family

    The hotel was neat and clean. Staff was very helpful. Most important usp of hotel is the front open lawn with sitting. Gives excellent view of mussorie.

    Travel Month: Jun 2024

    Room: Yellow Submarine

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    Seclude Mussoorie, Winterline has replied on Mon Jul 01 11:37:59 IST 2024

    Dear Mr. Saif, Thank you for sharing your experience with us! We are glad you enjoyed the front open lawn with its excellent view of Mussoorie & hope to welcome you back again soon!

    3.0

    Average Stay

    bhupendra v.loyalty-icon

    Ok

    Travel Month: May 2024

    Room: Red Red Wine

    1.0

    Terrible Stay

    atul.couple

    Door of the room was made up of glass, there were two adjoining rooms and there was not brick work partition between them so there was big issue of sound, i couldn't sleep till 3am as another guest was watching something on tv till 3am, both the nights some one knocked me door twice which disturbed my sleep as well, on the first i had to wait for 45 minutes to take bath as there was no hot water available at that time.

    Travel Month: Jan 2024

    Room: Orange Crush

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    Seclude Mussoorie, Winterline has replied on Tue Jan 30 17:57:28 IST 2024

    Thank you for sharing your feedback with us. The team apologizes for any inconvenience you experienced during your stay. We understand the importance of a good night's sleep and ensuring a peaceful environment. Your feedback is appreciated and valuable for us and will use it to improve our services. We hope to have the opportunity to welcome you back in the future.

    5.0

    Excellent Stay

    ashwini m.family

    Very nice place to spend some quality time with the family. Place is amazing. Service is really good. Staff is friendly.

    Travel Month: Dec 2023

    Room: Orange Crush

    Seclude Mussoorie, Winterline has replied on Fri Jan 19 17:44:54 IST 2024

    Dear Ashwini, Thank you so much for your kind words! We are delighted to hear that you had a wonderful time with your family at our place. It's great to know that you found our place amazing and enjoyed our friendly staff's service. We look forward to welcoming you back soon for another memorable experience!

    3.0

    Average

    rohit m.family

    Staff was very nice. Rooms were not worth the price. There is no parking available at the property as mentioned. You will have to park your car at public parking at your own expenditure of near about 500 rs and at your own risk. Best part was the open common terrace which looked pleasing.

    Travel Month: Dec 2023

    Room: Red Red Wine

    4.0

    Go for good view

    karaminder s.loyalty-iconcouple

    Good location with nice view but food was average and queen room not up to mark as showed in pictures.

    Travel Month: Nov 2023

    Room: Orange Crush

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