I had an absolutely delightful experience staying at Hotel Polo Crossroads B&B. From the moment I arrived, I was met with genuine warmth and hospitality that made me feel right at home. The staff here are some of the kindest and most attentive individuals I’ve encountered—always smiling, always ready to help.
The rooms were cozy and comfortable, providing the perfect retreat after long days of official travel. The bathrooms were impressively clean, a detail that speaks volumes about the care they put into maintaining the property.
What stood out the most was the personalized service. The team consistently went above and beyond to ensure I had a seamless stay. They even made sure I never missed my breakfast—going so far as to pack it for me when I had to leave early for work commitments. Such thoughtfulness is rare and deeply appreciated.
A special mention to Marshall, the ever-reliable night watchman and all-round staff—his kindness and attentiveness didn’t go unnoticed. I also fondly remember two lovely female staff members—one possibly named Iban (apologies if I’ve got the name wrong!)—whose cheerfulness and dedication truly elevated the experience. The other ensured I never started my day without breakfast, and for that, I’m genuinely grateful.
Adding to the charm was the lovely music always playing at the reception—it created a calming, homely atmosphere that made every return to the hotel feel like a warm welcome.
All in all, Hotel Polo Crossroads is more than just a place to stay—it’s a place where you’re looked after with care. I would rebook here without hesitation and wholeheartedly recommend it to anyone visiting Shillong.