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Review Of Phoenix Holidays0123401234

Edappally, Cochin

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    4.3
    Excellent

    127 Ratings, 64 Reviews

    excellent
    61%
    very good
    24%
    average
    9%
    poor
    0%
    bad
    6%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 3
    • 5
    • 5
    • 5
    • 5
    • 4
    • 5
    • 5
    • 5

    Rating Categories

    • Location4.3
    • Cleanliness4.6
    • Room4.7
    • Food4.0
    • Value For Money4.6
    • Security4.6
    icon
    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    Guests appreciate the property's great location near Lulu Mall and the Edapally metro station, making it easy to explore. The rooms are clean, spacious, and well-maintained, with friendly and courteous staff always ready to help. The peaceful atmosphere and ample parking are added bonuses, making it a solid choice for a comfortable stay with family or friends.

    Sort by:

    Positive first
    5.0

    friendly

    ben b.group

    Find this location. , Good stay with friends , and good amenities and services they give

    Travel Month: Jun 2025

    Room: Classic (2X)

    5.0

    Excellent Stay

    mohamed z.family

    I satyed there with my father for 4 days. The rooms were nice and well maintained. Staff were really friendly. The reception 2 gusy were very nice and helpful. The housekeeper from assam the guy i dont remember the name. He was very nice and friendly as well. I would recommend the hotel . Only problem I moved was nearby there is not much of shops.

    Travel Month: Aug 2025 (4-Night Stay)

    Room: Classic (2X)

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    3.0

    average

    kaning t.business

    so so not so good staff not coperative

    Travel Month: Aug 2025

    Room: Classic (2X)

    1.0

    Terrible Stay

    faisal m.couple

    As i booked from makemytrip,Hotel staff asked me why i didn't book directly. And they treat very bas because I booked through makemy trip. This is second time i am facing same issue at same hotel

    Travel Month: Mar 2025

    Room: Classic (2X)

    Phoenix Holidays has replied on Sun Jul 13 18:36:57 IST 2025

    Sir, We dont bother about the booking platforms, we are commited for guest service,but that doesnt make us less previlaged.

    4.0

    Centrally located hotel in a peaceful location.

    roopak p.family with 1 kid

    The property location is very good, you can easily access to Lulu mall and near by market. Room was well maintained. Staff was promot, courteous and helpful. Ernakulam Town station is just 3 km from here. They don't have in-house kitchen. But they do outsource limted menu Overall, it's a good hotel. Go for it.

    Travel Month: Mar 2025

    Room: Deluxe Double Room

    4.0

    Peaceful stay.

    sam s.family

    The stay was good. The place is near to the city but still a calm and peaceful area. Bathroom was just okay.

    Travel Month: Mar 2025

    Room: Deluxe Double Room

    4.0

    Good Stay

    minu s.

    The hotel stay was good for the price. The location was great, close to lulu mall and edapally metro station. Customer service was good. Buckets are not in the bathroom but can be provided on request.

    Travel Month: Nov 2024

    Room: Deluxe Double Room

    • user photos
    5.0

    Excellent Stay

    abhirami s.

    Friendly, helpful staff, always caring. This hotel is a wonderful place to stay. The rooms are big, comfortable, and very clean. The staff is friendly and ready to help with anything you need. The food is delicious, with options for everyone. It’s the perfect spot for a relaxing and enjoyable getaway.

    Travel Month: Oct 2024

    Room: Deluxe Double Room

    5.0

    Excellent Stay

    syam k.business

    Phoenix holidays property is located in a prime spot close to lulu mall and edapally church. The rooms are clean and well-maintained, with friendly and courteous staff. The property has ample parking space and a peaceful atmosphere. Guests have appreciated the prompt and courteous service, budget-friendly rates, and easy accessibility.

    Travel Month: Oct 2024

    Room: Deluxe Double Room

    5.0

    Excellent Stay

    surya r.loyalty-icon

    The room and bathroom was clean and good the ppl were kind

    Travel Month: Oct 2024

    Room: Classic (2X)

    • user photos
    4.0

    Overall stay experience was satisfactory.

    joseph j.solo

    The overall experience of the stay was very pleasant and relaxing. I had booked for a classic room from the make my trip app, where the breakfast food was not included but if you directly book the stay in the phoenix holidays hotel deluxe room with breakfast is also included at the same tariff paid.

    Travel Month: Oct 2024

    Room: Classic (2X)

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    • user photos
    • user photos
    • user photos
    5.0

    Go for it

    sharath.business

    Great stay with ample parking and clean amenities. Good location and easy to reach check in/out was smooth.

    Travel Month: Sep 2024

    Room: Deluxe Double Room

    3.0

    Good Sta

    family

    Overall the stay was good. location - ⭐ ⭐ ⭐ ⭐ ⭐ cleanliness - ⭐ ⭐ ⭐ ⭐ ⭐ Room- ⭐ ⭐ ⭐ ⭐ ⭐ But I do have some suggestions too. Please provide washroom amenities like a bucket. AC does not have that much cooling . If that's ok, it's a great.

    Travel Month: Sep 2024

    Room: Deluxe Double Room

    5.0

    Excellent Stay

    nazil m.

    The stay was worth the money given. Location is perfect for those who want to get in and out the city easy. Neat and tidy.

    Travel Month: Jun 2024

    Room: Deluxe Double Room

    1.0

    bad reviews never checkin such a bad hotel

    sonal t.loyalty-iconbusiness

    Very bad stay will not recommend any they ask to use towel in a repetitive manner for 3 days also handwash was finished we asked they denied gave us a soap. They ask us we don't change bedsheets we don't give fresh towel their whole bedsheet was dirty all rooms and belongings very dirty. They don't have a proper manner to talk to.

    Travel Month: May 2024 (3-Night Stay)

    Room: Deluxe Double Room

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    Phoenix Holidays has replied on Wed Jun 05 16:43:03 IST 2024

    SAW YOUR REVIEW. SORRY TO SAY, PLEASE DONT VISIT US . YOURS WAS SUCH AN ARROGANT GUESTS WITH NO MANNERS . INFORMED MANY TIME S NOT TO HAVE FOOD WHIKLE SITTING IN BED BUT YOU DONT LISTEN TO US. YOU PURPOSEFULLY DID ALL THESE AND DAMAGED OUR ENTIRE LINEN WITH CURRY STAINS OVER IT. HENCE WE REQUEST MMT TO BAN YOU FROM BOOKING ANY HOTELS THROUGH MMT.

    5.0

    On the move

    sudarshan v.family

    Excellent rooms, courteous staff, great experience, centrally located, value for money, good choice.

    Travel Month: Apr 2024

    Room: Classic (2X)

    4.0

    Good hospitality

    paul b.family

    The rooms are good and clean. The property is also located at a good place. Recommended for stays with families.

    Travel Month: Apr 2024

    Room: Deluxe Double Room

    • user photos
    • user photos
    5.0

    Wonderful stay

    shilpa g.family

    Amazing rooms and service. Staff is polite and friendly. Wanted to extend my stay unfortunately they were all booked for the next day!

    Travel Month: Apr 2024

    Room: Deluxe Double Room

    • user photos
    5.0

    Excellent Stay

    napoleon e.loyalty-iconbusiness

    Clean and nice room, prompt and courteous service, budget friendly. All the staffs were very helpful thanks to all of them.

    Travel Month: Feb 2024

    Room: Deluxe Double Room

    5.0

    Excellent Stay

    jose v.family

    During the stay in hotel staff are very friendly and guide them the places where we are want to visit

    Travel Month: Jan 2024

    Room: Deluxe Double Room

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