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Pahala, Bhubaneshwar
400 Ratings, 193 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property stands out for its excellent food options and outstanding service. Guests have praised the variety and quality of meals in the restaurant, especially breakfast. The spacious rooms and pleasant ambiance add to the overall experience, making it ideal for relaxation. While some guests have pointed out issues with cleanliness and maintenance, the attentive staff and quick service often shine through, leaving visitors with a memorable stay. Perfect for both business travelers and families looking for good hospitality.
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Excellent Stay
The stay was good and the complimentary breakfast had a lot of options. The room was good and the location is perfect for people who are on the travel.
Room: Mantra Grand
Pal Heights Mantra has replied on Fri Oct 03 08:47:49 IST 2025
Dear Mr. Manjesh, Thank you for your wonderful review and for rating us 5 stars! We’re thrilled to hear that you had an excellent stay and enjoyed the room, our wide range of complimentary breakfast options, and the convenient location. Your kind words truly motivate our team to keep delivering the best service to our guests. We look forward to welcoming you again on your next trip! Warm regards, Team Pal Heights Mantra
good stay is available here with
excellent stay here was provided to me. All good. very good breakfast and dinner. Tata was very good
Room: Mantra Grand
rude staff
The staff members were rude and charged us extra money during check out. Rooms were good but the location of the property was not safe
Room: Mantra Grand
Pal Heights Mantra has replied on Fri Sep 19 19:27:22 IST 2025
Dear Ms. Sushmitha Dandapat, Thank you for sharing your feedback regarding your stay with us on 5th July. We sincerely apologize your experience did not meet expectations. Your concerns about staff behavior and additional charges at check-out are taken seriously. However, we kindly note that your feedback was shared more than two months after your stay, which made it difficult for us to investigate the matter thoroughly and take immediate action. We always encourage guests to bring such concerns to our attention during or after their stay so we can resolve . Regarding your comments on the location, we understand how important safety is for our guests. Please be assured that we work closely with local authorities and have protocols in place to ensure the safety and comfort of all our guests. We truly value your feedback and will continue working to improve our services. We hope to have the opportunity to serve you better in the future. Warm regards, Hotel Pal Heights Mantra.
Terrible Stay
Bathrooms were not as clean as it should be for a 4 star property. Dirty quilts and replacement tool 30 mins. Asked for separate mattress for my son and had to return it as it was too dirty. Finally the cherry on the top was a big mouse in the room. Finally had to change the room after midnight.
Room: Mantra Standard
Pal Heights Mantra
Dear Mr. Sunil, Thank you for your feedback. We sincerely apologize that your stay did not meet expectations. However, we would like to clarify a few points. You made your reservation through an online platform and later attempted to cancel it, yet still proceeded to check in and stay until 11:00 AM next day. Due to this, we incurred the loss of two room nights. We always strive to provide a clean and comfortable environment for our guests, and we're sorry to hear about the issues you experienced. Thanking You
Terrible Stay
No communication to reception after check in from room Non availability of water to drink Food as per choice of waiter as resturant closed Horrible stay after driving 200 km
Room: Mantra Royal
Pal Heights Mantra
Dear Mr. Kishore Chandra Das, Thank you for sharing your feedback regarding your recent stay with us from 10.08.25 to 11.08.25. On behalf of the entire team, I would like to sincerely apologize for the inconvenience. We deeply regret the lack of communication from the reception after your check-in, the unavailability of drinking water, and the limited food options caused by the restaurant being closed. We understand how frustrating this must have been, especially after a long 200 km journey. Please be assured that your concerns have been taken seriously and have been shared with the relevant departments for immediate action. We are reviewing our internal processes to ensure better coordination and guest service moving forward. We regret that we fell short of your expectations. We hope you will consider giving us another opportunity to provide you with the quality of service we are known for. Thanks & Regards Saroj Datta Front Office Manager Hotel Pal Heights Mantra
review of pal heights mantra
Very nice stay, but services can be improved and more cleanliness and hygiene can be maintained, food was good
Room: Mantra Standard
Poor Stay
rooms were not cleaned well, found bottle cap etc at the corners, things put up at the door all the time I stayed and comb missing from the packet. this shows a careless housekeeping of the hotel. However, the hotel had a good food options in breakfast and restaurant. food and hospitality in the restaurant was great.
Room: Mantra Grand
Terrible Stay
That property didn’t give a check in
Room: Mantra Grand
Excellent Stay
Very spacious room, we can enjoy staying here. The restaurant and food are too good and we can't forget the service. Overall very good experience to stay there. I would love to stay again and again. Thanks.
Room: Mantra Standard
Worst hotel room and tiny bathroom with higher price
Pathetic horrible terrible annoying disgusting. Room was not spacious. Never saw a smaller bathroom than this. Bus truck sound will disturb you whole night. Food price was very high and quality of food poor. Smoking smell was inside the bathroom. The hotel management said the ventilator is interlinked so please adjust with this smell. No air freshner. Mini fridge was not working.
Room: Mantra Standard
Good Stay
Service and the staff was good, expected a bit neat room. Room was looking a little worn out but the service was really good so i ignored everything else.
Room: Mantra Standard
Poor room service, not worth of the rent charged
familyServices not upto mark, room ambience and cleanliness not at par with room rate. Service needs to improve.
Room: Mantra Grand
Good stay near pahala
coupleGood stay near pahala at pal heights mantra. Food available is good in restaurants. Even breakfast was good with lot of options.
Room: Mantra Standard
Perfect stay. Unresponsive frontdesk.
coupleThe stay was perfect. Room was clean however was probably done in a haste and lacked some basic things like no hand towels, a single bath towel provided for 2 adults, the cookies jar was empty. The food was the best thing if the property and the dining staff were very prompt and good. However the reception desk people were not responsive at all. The average good rating is only because of the dining staff.
Room: Mantra Royal
Terrible Stay
coupleIt was a pathetic experience. Staffs are uneducated and there is no electricity most of the times. No one picks phone at the reception. Never gonna book it again. Highly disappointed with the hotel and as well as mm t
Room: Mantra Grand
Awesome
businessCalm n peace, best food n staff also, very well located, good ambiance, overall rating is excellent. Wow
Room: Mantra Standard
Its ok type experience
Location is perfect. Room are too cossy, bathroom amenities are not good, nobody pick up call when u call room service or house keeping but if at all u are lucky that they receive call then room dining service is really good, food is ok not so bad or so good. No room service before 6. 30 am is bad.
Room: Mantra Standard
Pal Heights Mantra has replied on Thu Apr 04 19:08:38 IST 2024
Dear Sir/Madam, Namaskar and Greetings from Pal Heights Mantra,Bhubaneswar ! With reference to your valuable feedback,We are deeply regret for the experience and extend our sincere apology.We assure to make all correction and provide you the Best Services.
Terrible Stay
Pathetic stay at Pal Heights Mantra suit room. No TV in Living room, only one telephone in suit room. Worst quality of toiletries are available in wash room.
Room: Presidential Suite
Pal Heights Mantra has replied on Fri Apr 05 17:39:26 IST 2024
Thank you for taking the time to leave us a review. We are sorry that you did not enjoy your stay with us. We would love to speak with you further about your experience and see if there is anything we can do to improve it.We hope you will give us another chance in the future.
Poor Stay
all the stuffs are damaged .. like fridge was not at all working and lamp was destroyed … windows are also very cheap quality and full of dirt
Room: Mantra Grand
Pal Heights Mantra has replied on Sun Apr 07 19:45:49 IST 2024
We appreciate your feedback, as it helps us identify areas for improvement. We have taken note of your concerns about , and have already implemented steps to rectify complains.
Quality of rooms
businessRooms were not upto mark for the price paid. I booked the presidential suite but it felt more like cheap accommodation. Seepage marks everywhere, sofa and cushions were all stained. Food was comparatively good.
Room: Presidential Suite
Pal Heights Mantra has replied on Fri Apr 05 17:35:48 IST 2024
“We’re sorry to hear you had a negative experience at our hotel. We take all feedback seriously and are always looking for ways to improve. If you wouldn’t mind, could you please let us know what specifically didn’t meet your expectations? We’d love the chance to make things right.
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