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Viman Nagar, Pune | 3.4 km drive to Pune International Airport
6076 Ratings
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property shines with its fantastic location, just a stone's throw from the airport and popular malls, making it a prime spot for both leisure and business travelers. Guests rave about the spacious and clean rooms, delicious food with multiple options in the breakfast buffet, and the warm hospitality from the staff. Despite some minor issues like slow room service and occasional delays, the overall experience remains positive, ensuring a comfortable stay.
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Excellent Stay
The check-in / checkout was hassle free. The room was neat and tidy with excellent view. Transparency on all available facilities. the food was really nice and served as per our requirement.
Room: Deluxe Twin Bed with City or Business Park View
Novotel Pune, Nagar Road has replied on Sat Sep 20 15:03:27 IST 2025
Dear Mr. Sailesh Avasia, Greetings from Novotel Pune! Thank you for taking the time to share your feedback. We are delighted to know that you had a hassle-free check-in/check-out, enjoyed the room and view, and appreciated the food and facilities. Your kind words motivate our team to continue delivering excellent experiences for all our guests. We look forward to welcoming you back soon for another memorable stay! Warm regards, Anant Leekha General Manager
Overall review
The hotel was too good and hospitality was also too good. Check in peocess was smooth and fast, rooms were well maintained. Staffs were cooperative.
Room: Day Use room (10:00AM to 5:00 PM)
Novotel Pune, Nagar Road has replied on Sat Sep 20 15:07:56 IST 2025
Dear Mr. Aniket Ovhal, Greetings from Novotel Pune! Thank you for sharing your feedback. We are thrilled to know that you enjoyed our hospitality, smooth check-in, and well-maintained rooms. It’s wonderful to hear that our team’s service made a positive impression on your stay. We look forward to welcoming you back soon for another memorable experience! Warm regards, Anant Leekha General Manager
Excellent Stay
Enjoying lovely vacation Staff was very polite,Co-operative rooms also very clean .....Breakfast was so yummy..
Room: Junior King Suite with Bathtub, 2 way airport transfers & Happy Hours
Novotel Pune, Nagar Road has replied on Sat Sep 20 15:16:19 IST 2025
Dear Mr. Pranay Gour, Greetings from Novotel Pune! Thank you for your kind words. We are delighted to know that you are enjoying your vacation and that our team, rooms, and breakfast added to your experience. Your appreciation means a lot to us. We look forward to welcoming you again and making your stay even more memorable! Warm regards, Anant Leekha General Manager
Average Stay
The driveway to the foyer too crowded unload baggage, pay and disembark Most Staff at restaurants, reception, guest services, etc.are interns or trainees. Too many staff members doing too little and justifying their lapses.Normal services need repeated reminders. rooms are well decorated and comfortable.
Room: Deluxe King Bed with City or Business Park View
Average Stay
Water logging in hotel bathroom, hand shower set was shaking from wall, uncomfortable bed.
Room: Deluxe King Bed with City or Business Park View
Excellent Stay
"Great stay at Novotel Pune! Excellent food, modern facilities, and perfect location. Staff was friendly and accommodating. Highly recommend! 👍🏨"
Room: Deluxe Twin Bed with City or Business Park View
Novotel Pune, Nagar Road has replied on Sat Sep 20 15:14:56 IST 2025
Dear Ms. Antra Singh, Greetings from Novotel Pune! Thank you for sharing your wonderful feedback. We are thrilled to know that you enjoyed your stay, our food, facilities, and that our team made your experience memorable. Your kind recommendation means a lot to us. We look forward to welcoming you back soon for another exceptional stay! Warm regards, Anant Leekha General Manager
Terrible Stay
Room was very suffocating. Not cleaned properly. Food was so poor and rates of buffet are very high around 2700 per person. Very bad experience. Not worthy to price.
Room: Deluxe Twin Bed with City or Business Park View
Average
average experience. check-in was smooth, but no-one was available on call for room service and we had to go downstairs at the reception. even pizza was delayed, so we had to cancel it. rating 3/5
Room: Deluxe Twin Bed with City or Business Park View
Novotel Pune, Nagar Road has replied on Sat Sep 20 15:01:35 IST 2025
Dear Ms. Aarti vilankar, Greetings from Novotel Pune! Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the inconvenience you experienced with room service and the delay in your pizza order. This is certainly not the standard of service we aim to provide, and I completely understand how it affected your experience. Please be assured that your feedback has been shared with the concerned teams to ensure timely assistance and better responsiveness in the future. We truly value your trust in us and hope to have the opportunity to welcome you back for a stay that is seamless and fully comfortable. Warm regards, Anant Leekha General Manager
Had a please stay howwith a few hiccups.
Had a short stay at Novotel Pune during travel to Mumbai. Overall it was a pleasant stay. Service offered was as per standard 4/5 star property. Gave a 4 star mainly for 2 reasons. First, the sofa in the room had stains and looked unhygienic, therefore it was not used during my stay. Second, the check in check and check out time was different on MakeMyTrip app booking page and did not match the policy of the hotel. Due to this I checked in late and requested for a few hours extension or a late check out. This was not accommodated and therefore had to pay a full booking charge again just for a 3 hours extension. These may seem small issues but should be handled seamlessly as per Accord's standards.
Room: Day Use room (10:00AM to 5:00 PM)
Novotel Pune, Nagar Road has replied on Sat Sep 20 14:57:37 IST 2025
Dear Mr. Arpan Talukdar, Greetings from Novotel Pune! Thank you for taking the time to share your feedback regarding your recent stay. I sincerely apologize for the inconvenience caused due to the condition of the sofa in your room and the mismatch in check-in/check-out details on the booking platform. I completely understand how this impacted your stay, and this is certainly not the seamless experience we aim to provide to our guests. Please be assured that your feedback has been shared with the concerned teams to ensure such issues are addressed promptly, and we will take steps to prevent this from happening in the future. We truly value your trust in Accor, and we hope to have the opportunity to welcome you back for a stay that fully reflects the standards of comfort and service you expect from Novotel. Warm regards, Anant Leekha General Manager
Good Stay
That was a very nice and comfortable stay.Staff is very kind, polite and helpful. They also celebrated my birthday. They brought me a cake..And it was such a cute small celebration at restaurant..!
Room: Deluxe King Bed with City or Business Park View
Terrible Stay
I have stayed in a five star hotel in , this is the worst exprenss in this hotel. , they call the lower desk since 5 am, called twenty times, did not pick up the phone even once, gave the phone to charge at 5 am, only 8% charged till 7.30
Room: Junior King Suite with Bathtub, 2 way airport transfers & Happy Hours
Novotel Pune, Nagar Road has replied on Sat Sep 20 14:54:49 IST 2025
Dear Mr. Vinayak Said, Greetings from Novotel Pune. First and foremost, I sincerely apologize for the inconvenience and frustration you experienced during your stay. This is certainly not the level of service we strive to provide, and I completely understand how upsetting it must have been. Please be assured that your feedback has been shared with the concerned teams, and we are taking immediate steps to ensure such incidents do not happen again. Your comfort and satisfaction are very important to us, and we truly regret that we fell short in this instance. I hope you will give us the opportunity to welcome you back in the future so we can provide you with the seamless and attentive experience that Novotel Pune is known for. Warm regards, Anant Leekha General Manager
good overall
Good place, no non sense or nuisance like some other hotels and close to cafes and restaurants. They just need to ensure that the mini fridges are cleaned regularly, they stink otherwise
Room: Deluxe King Bed with City or Business Park View
great service
Super room super friendly staff , clean rooms and also they were cool about late checkout location is great too
Room: Deluxe King Bed with City or Business Park View
Novotel Pune, Nagar Road has replied on Sun Aug 31 12:48:02 IST 2025
Dear Mr. Darakhe, Thank you for your kind words! We’re so glad to know you enjoyed the clean rooms, friendly service, convenient location, and that our team could assist with a late checkout. Your appreciation truly motivates us to keep delivering memorable experiences. We look forward to welcoming you back soon for another wonderful stay! Warm Regards, Anant Leekha General Manager
Had fun at the stay!
Very good and comfortable stay... pool and other amenities is also good. All requests and requirements very taken care. Amazing hospitality
Room: Deluxe King Bed with City or Business Park View
Novotel Pune, Nagar Road has replied on Sun Aug 31 12:48:43 IST 2025
Dear Rutu Barot, Thank you for sharing your wonderful feedback! We’re delighted to know that you had a very comfortable stay and enjoyed the pool along with our other amenities. It’s heartening to hear that all your requests were well taken care of and that our hospitality made your stay amazing. We truly appreciate your kind words and look forward to welcoming you back soon for another memorable experience. Warm regards, Anant Leekha General Manager
Novotel feedback
Room service is slow. Cloth hangers are locked , difficult to hang clothes.Food and breakfast buffet spread was great. Average experience
Room: Deluxe King Bed with City or Business Park View
Novotel Pune, Nagar Road
Dear Mr. Kaul, Thank you for sharing your feedback with us. I’m truly sorry to hear about the delays in room service and the inconvenience caused with the locked cloth hangers — this is not the seamless experience we aim to provide, and your comments have been shared with the team for immediate improvement. On the brighter side, we’re glad you enjoyed the food and breakfast buffet spread. Your balanced feedback helps us understand where we need to do better while also knowing what’s working well for our guests. We value your input and hope to have the opportunity to welcome you back for a smoother, more enjoyable stay. Warm regards, Anant Leekha General Manager
Excellent Stay
Great service and professional approach. A very convenient location as well. Overall a great stay.
Room: Deluxe King Bed with City or Business Park View
Novotel Pune, Nagar Road has replied on Sun Aug 31 12:50:26 IST 2025
Dear Mr. Malhotra, Thank you for your kind words! We’re delighted to know you enjoyed our professional service, convenient location, and overall stay experience. Your appreciation means a lot to our team and motivates us to keep delivering memorable stays. We look forward to welcoming you back again soon! Warm regards, Anant Leekha General Manager
Excellent Stay
Great stay.
Room: Deluxe Twin Bed with City or Business Park View
Novotel Pune, Nagar Road has replied on Sun Aug 31 12:51:15 IST 2025
Dear Mr. Shinde, Thank you for your kind words! We’re so glad to know you had a great stay with us and look forward to welcoming you back again soon. Warm regards, Anant Leekha General Manager
great stay in the hotel enjoy the hotel
Great stay.
Room: Deluxe King Bed with City or Business Park View
Novotel Pune, Nagar Road has replied on Sun Aug 31 12:51:47 IST 2025
Dear Mr. Maddewad, Thank you for your kind words! We’re so glad to know you had a great stay with us and look forward to welcoming you back again soon. Warm regards, Anant Leekha General Manager
Very Very Poor Service and Average Foo
room is very small. staffs are not courteous at all. service is pathetic: 1. I called once for water bottles after repeated follow up, I got water bottles after 1.5 hrs, 2. My wife asked for a sanitary pad disposable bag - after repeated follow-up, they delivered the sanitary pad instead after 35 mins and when we enquired, they told us that they do not have (which is fine but why to pretend and make us fool and waste our time), 3. we requested check-out luggage assistance - again, after repeated follow-up when they did not show up, we managed ourselves after waiting for 20 mins. Overall, service is very very bad (possibly the worst in my experience for this category hotel). Food is very average.
Room: Deluxe King Bed with City or Business Park View
Novotel Pune, Nagar Road
Dear Mr. Kumar, Thank you for taking the time to share such detailed feedback. I am truly sorry to hear about the disappointing experience you and your wife faced during your stay with us. Please accept my sincerest apologies for the repeated delays and lapses in service — from providing basic amenities like water bottles, to the mishandling of your request for a disposable bag, and the lack of timely luggage assistance. I also regret to hear that you found our staff discourteous and the room not up to your expectations. This is far from the level of service and care we strive to deliver. Your comments have been taken very seriously and are being shared with the concerned teams to ensure immediate corrective measures and retraining where required. We clearly failed to provide the attentive and seamless hospitality you rightfully expected, and for this I am deeply regretful. We truly value your feedback as it helps us improve. I hope you may consider giving us another opportunity in the future to restore your trust and deliver the standard of service that defines our hotel. Warm regards, Anant Leekha General Manager
👍
it was an excellent stay, with decent pool and good rooms. The staff was really courteous and it was 1st time staying in pune so was looking forward to it. in all one of the best memories at Novotel
Room: Deluxe King Bed with City or Business Park View
Novotel Pune, Nagar Road
Dear Valued Guest, Thank you so much for your kind words! We're thrilled to hear that your first stay in Pune — and at Novotel — turned into one of your best memories. It’s wonderful to know you enjoyed the pool, our comfortable rooms, and the courteous service from our team. Creating memorable experiences for our guests is what we strive for, and we’re so glad we could be a part of yours. We look forward to welcoming you back for many more great stays in the future! Warm Regards, Anant Leekha General Manager
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