I'm extremely disappointed with my recent stay at what was supposed to be a luxury hotel with breathtaking views. Unfortunately, the experience was marred by poor service and subpar amenities.
*Major Issues:*
- *Uncooperative Staff*: The service personnel seemed uninterested in addressing my concerns, making the entire experience feel unwelcoming.
- *Dirty Rooms*: The rooms were not up to the expected standards of cleanliness, with dirty fixtures and unappealing surroundings.
- *Poor Facilities*: Despite the hotel's luxurious claims, the facilities were lacking, and basic necessities weren't readily available.
- *Lack of Reception*: The absence of a proper reception area added to the inconvenience, particularly since my original ID cards weren't taken for verification.
Given the hotel's promise of luxury and stunning views, the reality was far from expectations. If you're considering staying at this hotel, be prepared for potential disappointments. Luxury hotels should prioritize service, cleanliness, and amenities to justify their reputation and pricing.