Our recent stay at Mountain Shadows resort was truly exceptional, leaving us with memories we'll cherish! Right from the moment we arrived, their welcoming gesture was simply awesome – a truly heartwarming start to our vacation, set against a perfect location.
The entire experience was seamless, thanks to the impeccable service and stunning facilities. Our room was not just comfortable but beautifully appointed, offering breathtaking views. We even witnessed all types of weather, which added a unique charm to our stay. Every staff member we encountered went above and beyond, always with a genuine smile and a proactive approach, making us feel incredibly valued.
The food was simply delicious, and the complementary evening teas and breakfast were also awesome.
What truly elevated our experience to unforgettable, however, was something unexpected after we checked out. We realized later that I had accidentally left a dress behind in the room. Before we even had a chance to call, the resort team, without any prompting, surprised us by couriering it directly to our home! And what's more, they did so without taking any extra charges. We were genuinely touched by their incredible thoughtfulness and integrity. This gesture perfectly encapsulated their commitment to guest satisfaction.
Mountain shadows isn't just a place to stay; it's an experience of unparalleled hospitality and genuine care. We are so incredibly impressed and would wholeheartedly recommend it to anyone seeking a truly remarkable getaway.
Mountain Shadows Resorts Wayanad
Dear Navarang Babu M,
Namaskaram!!!
We are truly delighted to read your wonderful feedback about your recent stay at Mountain Shadows. Your kind words have brought smiles to our entire team.
It is heartening to know that you enjoyed our location, hospitality, facilities and culinary offerings. We are especially glad that the gesture of returning your dress reached you safely and added to your experience. Our team always strives to go the extra mile to ensure our guests feel valued and cared for. It is rewarding to know our efforts made a difference to your stay.
We look forward to welcoming you back for another memorable getaway.
Warm Regards
Resort Manager
Mountain Shadows – The Best Five Star Resort in Wayanad.