The property offers a central location near the bustling Hong Kong and Bidhan markets, making it convenient for shopping. The staff is generally polite and accommodating, receiving praise for their helpfulness. Many guests found the rooms to be clean, though some mentioned cleanliness issues with bathrooms and signs of pest problems, including cockroaches. The food quality received mixed reviews—considered tasty by some but priced on the higher side. Overall, experiences vary widely, reflecting an inconsistent level of maintenance and service.