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You are booking hotel for more than 30 days
Kaloor, Cochin
62 Ratings, 21 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the cleanliness of the rooms and the friendly staff, which adds a welcoming touch to the stay. The property is well-located near transportation options, and the 24-hour check-in is a handy feature. However, some guests mention issues like unpleasant smells in rooms and limited services, such as no room service or on-call assistance.
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Excellent Stay
The hotel room is very clean. and facilitate are friendly. they behaviour very calm
Room: Double Non Ac
Masi Residency
DEAR FENIL THANK YOU SEBASTIAN
Terrible Stay
Not worth for this price . Really disappointed.
Room: Double Ac
Masi Residency has replied on Tue Sep 23 17:52:29 IST 2025
DEAR SREE NATH, SORRY FOR INCONVIENEINECE , MONTH OF MAY MOST OF THE HOTELS HIKE THEIR PRICE SEBASTIAN
Good Stay
Room were well lit and clean. Experience of stay with access to main road and availability of lift added to the ease of transportation.
Room: Double Ac
Very bad
Very bad experience in this hotel, very bad smell in room, fan sound terrible, staff, not clean pillow cover,
Room: Double Non Ac
Masi Residency has replied on Tue Sep 23 17:56:14 IST 2025
DEAR AJO, WE ARE VERYSORRY, FOR THE BAD EXPERIENCE AT MASI RESIDENCY, BUT THE SAME TIME YOU SHOUD HAVE REPORTED THIS MATTER TO FRONT OFFICE SEBASTIAN
Average Stay
Room is good property is good but they don't have room service no luggage service customer has to carry his own luggage for water once need to go to counter and ask no phone service in room
Room: Double Non Ac
Masi Residency has replied on Tue Sep 23 17:58:45 IST 2025
DEAR VINOD, THANK YOU FOR YOUR VALUBLE FEED BACK , WE ARE A SMALL BUDGETED HOTEL AND OUR SERVICES ARE LIMITED, THE SAME TIME IF YOU COULD ASK THE FO SATFF WILL HELP YOU CARRYING YOUR LUGGAGE TO ROOM SEBASTIAN
Good Stay
Mas i residency is good and comfortable stay for me, friendly staffs, one think is not ok for me is there is no room freshener and bathroom freshener. Please notice
Room: Double Ac
Masi Residency has replied on Tue Sep 23 18:04:24 IST 2025
DEAR ARUN SANTHOSH THANK YOU SEBASTIAN
Average Stay
No tea or coffee. No kitchen. Pillows were stinking
Room: Double Ac
Masi Residency has replied on Tue Sep 23 18:05:49 IST 2025
DEAR NIXON THANK YOU FOR YOUR FEED BACK AFTER YOUR REVIEW , WE START OFFERING TEA/ COOFFE TO THE GUEST FROM 7 AM TO 9 AM M A SEBASTIAN
Poor Stay
Bad
Room: Double Ac
Masi Residency has replied on Tue Sep 23 18:07:17 IST 2025
DEAR ABDUL SORRY FOR THE INCOVINENECE, PLEASE LET US KNOW WHAT CAUSED TO AMKE THE REMARK BAD SEBASTIAN
Good Stay
Nice stay neat and nice
Room: Double Ac
Masi Residency has replied on Tue Sep 23 18:07:36 IST 2025
DEAR AJAY, THANK YOU SEBASTIAN
Good, well clean and highway near
Good. Room are well clean and travel-ling facilities are near. Price is economic. Bathroom is well clean
Room: Double Non Ac
Masi Residency has replied on Tue Sep 23 18:09:59 IST 2025
DEAR ARUN , THANK YOU SEBASTIAN
100/100
It was a wonderful experience. Usually we feel difference when we see the hotel directly, but here everything was neat and clear like the pictures they shown.
Room: Double Ac
Masi Residency
DEAR ABIN THANK YOU SEBASTIAN
Rating
coupleGot the hotel by highest rating in the area
Room: Double Ac
Masi Residency
DEAR VINEET THANK YOU SEBASTIAN
It’s ok
soloNeed to better clean room and better facilities
Room: Double Non Ac
Masi Residency has replied on Tue Sep 23 18:17:01 IST 2025
DEAR KAMLESH KUMAR, THANK YOU SEBASTIAN
1 day stay
They don’t even make any slight adjustments such as 1 hour late checkout even though i checked in at midnight. Otherwise decent stay at the hotel.
Room: Double Ac
Masi Residency has replied on Tue Sep 23 18:14:29 IST 2025
DEAR REMI SORRY FOR THE INCONVIENNCE , WE WERE BUSY THE SAME DAY AND IF WE ADJUST TIME FOR YOU THE GUEST WHO HAVE THE RIGHT TO CHCK IN AT 12 PM WILL NOT GET ROOM , THAT IS THE ONLY REASON , OTHER WISE WE ARE FLEXIBLE SEBASTIAN
Terrible experience
I booked a/c room but i got non a/c room fan not working properly
Room: Double Non Ac
Masi Residency has replied on Tue Sep 23 17:49:31 IST 2025
DEAR JAYAKUMAR, UNFORTUNATLY YOU BOOKED NON AC ROOM , ALL OUR ROOMS ARE AC ROOMS , WE SWICH OFF THE AC UNIT FOR THE NON AC BOOKING SEBASTIAN
Mosquito and closed room bad smell
Closed room smell and no proper room light. Mosquito also.
Room: Double Non Ac
Masi Residency has replied on Wed Jan 22 14:23:12 IST 2020
Dear sir, good afternoon, extremely sorry for the inconvenience, will take care next time.
Business trip to Cochin
Went 1st time in Cochin. Masi was a budget hotel. 24-hours check-in facility was given to me which turned out to be really helpful for me as I checked-in in the evening. This was a plus point. Since, it was a business trip and I booked it only for resting purpose so won't be able to say about the other things. It's near to metro station. Overall value for money and it actually served the purpose of my stay.
Room: Deluxe Double Ac
Masi Residency has replied on Fri Nov 26 17:49:58 IST 2021
Thank you for your valauble reply
Nice stay
It's fine. But toilet was not good as I expected.
Room: Double Non Ac
Masi Residency has replied on Fri Nov 26 17:51:58 IST 2021
Thanks for your valuable reply, next time i'll improve toilet's
Worth the money paid
It was a good stay with my family in Masi Residency, good behavior from the staffs.
Room: Double Ac
Masi Residency has replied on Fri Nov 26 17:48:04 IST 2021
Thank you for your valauble reply
It's good
It was a nice stay. Good location.
Room: Double Non Ac
Masi Residency has replied on Fri Nov 26 17:50:52 IST 2021
Thanks for your valuable reply
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