The property boasts a prime location on Mall Road and offers stunning views of the Doon Valley, especially from the executive balcony rooms. Guests appreciate the friendly and helpful staff, and some have highlighted the cleanliness of the rooms and good food quality. However, multiple reviews point to issues with maintenance, such as dirty linens, malfunctioning facilities, and unpleasant odors in some rooms. Overall, it's recognized as a desirable option for its location and scenic allure but needs improvement in service consistency and upkeep.