We recently booked a stay at Lemon Tree Vembanad Lake Resort via MakeMyTrip , expecting a peaceful lakeside retreat. What we got instead was a construction site with patchy paint, non-functional amenities, and a deserted, eerie vibe.
Despite requesting early check-in, we were told the hotel was “sold out.” Strangely, there were no guests—just construction workers scattered around the property. The pool, a major selling point, was completely shut down and filled with debris. This key detail was not disclosed anywhere on the MakeMyTrip listing.
The room condition was appalling. Walls had peeling paint, the doors looked like they hadn't been painted in years, and the overall look of the property resembled a neglected government guesthouse—or worse, a horror movie set.
We were so disappointed that we checked out one day early. While the hotel staff tried their best under the circumstances, MakeMyTrip failed in its duty to provide accurate and honest information at the time of booking.
A platform as large as MakeMyTrip should vet listings better and ensure customers aren't walking into unpleasant surprises. At the very least, properties undergoing renovation should be clearly marked with a warning.
We’ve reached out for a refund and are still waiting for a resolution. Highly urge others to double-check with properties directly before booking through this platform.
Lemon Tree Vembanad Lake Resort has replied on Mon Aug 04 13:16:37 IST 2025
Dear Shweta,
Thank you for sharing your experience. We're genuinely sorry to hear that your stay didn't meet your expectations due to the ongoing renovations and condition of the property. We appreciate your feedback about the listing and understand how important accurate information is when making travel plans. It's commendable that you highlighted this aspect, as it helps us strive for better transparency moving forward. Your concerns about the amenities, early check-in, and overall atmosphere are noted, and we will work to address them to prevent similar experiences for future guests. Thank you for reaching out to us with your concerns, and we hope for a resolution soon.
Best Regards,
Hotel General Manager
Lemon Tree Vembanad Lake Resort, Alleppey, Kerala
Lemon Tree Hotels
10,000+ rooms. 110+ hotels