The property boasts a great location with beautiful surroundings and decent views, making it a nice spot for family stays. Some guests highlighted supportive staff and good amenities. However, many reviews pointed to serious cleanliness issues, lack of basic facilities like hot water, and poor housekeeping. Guests reported unpleasant smells, faulty plumbing, and inadequate room service, leading to a disappointing overall experience despite the service's initial friendliness. The mixed feedback suggests significant room for improvement.