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Review Of Jain Group Hotel Potala

Tibet Road, Gangtok | 6 minutes walk to MG Marg Market

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.7
    Very Good

    1471 Ratings, 933 Reviews

    excellent
    30%
    very good
    32%
    average
    20%
    poor
    8%
    bad
    9%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 4
    • 2
    • 1
    • 4
    • 5
    • 5
    • 3
    • 5
    • 5

    Rating Categories

    • Location4.0
    • Cleanliness3.6
    • Room3.6
    • Value For Money3.8
    • Food3.6
    • Security3.6
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    Reviews Summary

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    The property is conveniently located just a short 2-5 minute walk from MG Marg, making it easy for guests to explore the area. Many guests appreciate the attentive and courteous staff, though some have noted inconsistent service and issues with maintenance, particularly in bathrooms. While the food is generally considered good—especially for vegetarian options—room cleanliness and amenities show mixed reviews, with many pointing to a need for improvement.

    Sort by:

    Positive first
    1.0

    Terrible Stay

    getem s.business

    no proper service also..blanket was smelly with lots of hairs and no any , facilities like chair , mirror, iron , hair dryer or anything. the food was served so cool and the room was in pathetic condition but the staff were good.

    Travel Month: Oct 2025 (3-Night Stay)

    Room: Deluxe Double Room

    4.0

    Good Stay

    sandip d.solo

    it's a budget hotel. 2 minute walking distance from MG Marg. Room is clean & good toilet and bath. Manager is very good person & cooperative... They can manage car and permit for Nathula within minimum budget....Very Good hotel

    Travel Month: Oct 2025

    Room: Deluxe Double Room

    5.0

    satisfactory

    chawiak k.group

    The hotel was very good in service and hygiene too..the location was very near to MG Marg just a walking distance..

    Travel Month: Oct 2025 (3-Night Stay)

    Room: Deluxe Double Room

    5.0

    Great Stay

    armanshu g.couple

    I had a pleasant stay at the property. The location was convenient and easy to reach, close to major attractions. The rooms were clean, well-maintained, and comfortable. Food was delicious with good variety and the staff was courteous, attentive, and always ready to help. Amenities like WiFi, hot water, and housekeeping were up to the mark. Safety and hygiene were well taken care of, which made the stay even more relaxing. Overall, it was a satisfying experience and I would definitely recommend this place to others.

    Travel Month: Jul 2025

    Room: Deluxe Double Room

    5.0

    Excellent Stay

    prateek s.solo

    Food is good. Great variety Location is close to MG Marg Walking distance of 2 mins from MG Marg Facility is good

    Travel Month: Sep 2025

    Room: Deluxe Double Room

    4.0

    Good Stay

    sunil k.

    4

    Travel Month: Aug 2025 (4-Night Stay)

    Room: Deluxe Double Room

    4.0

    Good Stay

    kousik s.

    Property's location is very good just 2min walk to MG Market. Rooms are also good as per price. But needs maintenance.

    Travel Month: Aug 2025

    Room: Deluxe Double Room

    1.0

    Terrible Stay

    ravinder t.

    Check in they dont give

    Travel Month: Aug 2025

    Room: Deluxe Double Room

    1.0

    Terrible Stay

    animesh g.solo

    1

    Travel Month: Aug 2025

    Room: Deluxe Double Room

    1.0

    Horrible experience...do not book this property

    animesh.solo

    The hotel was worst and the behaviour of the staff was disgusting and they also don't have the manner

    Travel Month: Aug 2025

    Room: Deluxe Double Room

    4.0

    Good Stay

    pravakar.

    The property was at a good location and the staffs were polite and helpful.

    Travel Month: Aug 2025 (3-Night Stay)

    Room: Deluxe Double Room

    1.0

    Terrible Stay

    rajesh o.group

    me and my friend have 2 powerbank in my room than we are out side some side sine and we come back our room We can't find our power ban me and my friend have 2 powerbank in my room than we are out side some side sine and we come back our room We can't find our power bank

    Travel Month: Aug 2025

    Room: Deluxe Double Room

    5.0

    Excellent Stay

    himanshu g.family

    Everythiny was good and staff behaviour was excellent, room service were unexpectable

    Travel Month: Jul 2025

    Room: Deluxe Triple Room

    • user photos
    4.0

    Good Stay

    lalit k.group

    Budget hotel with good service. overall good experience. location of property is near to mg Marg , but you must know the route.

    Travel Month: Jul 2025

    Room: Deluxe Double Room

    1.0

    Terrible Stay

    avdhesh k.

    Below average service

    Travel Month: Jul 2025

    Room: Deluxe Double Room

    4.0

    Good

    sayana s.couple

    Nice stay with nice staff behavior and with affordable price................

    Travel Month: Jul 2025 (3-Night Stay)

    Room: Deluxe Double Room

    1.0

    Incomplete and money take

    naomi d.solo

    Well it was a pre-booking which took non-refundable money. The app gave me two numbers none of them got replied or initiated. The check in timing was 2 pm but the hotel failed to be flexible to check in at 10 pm.

    Travel Month: Jul 2025

    Room: Deluxe Double Room

    5.0

    good service

    kumar b.family

    good service, clean room. nice behavior staff, good location, mg marg only 500m

    Travel Month: Jul 2025

    Room: Deluxe Triple Room|Deluxe Double Room

    Jain Group Hotel Potala has replied on Thu Aug 14 12:15:02 IST 2025

    Dear Guest, Thank you for your kind words! We're so glad you enjoyed the clean rooms, friendly staff, and our prime location near MG Marg. Your appreciation means a lot to us! Warm Regards, Guest Relations Team

    3.0

    Average Stay

    arya s.

    The first room which they provided us was very small just two steps to walk after the bed inside room and also blanket felt to be dirty and a bit smelly with no blanket cover. Room had no fan no ac and many mosquitoes, then we complained and got shifted to another room which was little spacious than the earlier one and no mosquitoes but blanket condition was more or less same and without blanket cover.

    Travel Month: Jul 2025

    Room: Deluxe Double Room

    1.0

    Terrible Stay

    priya.family

    Upon entering the property the hotelier took us to a room at room no301 and 302. The room was stinky with zero maintenance. The blankets were dirty. upon asking the hotel guys to provide alternative room , they behaved with arrogance saying that this are cleaned properly and in alternate you may be provided with dirty blankets and rooms. Rooms were filled with mosquito and insects. upon asking to give a mosquito repellent they told that they do not have this. Such a property with zero maintenance is really waste of money. Strongly not recommended.

    Travel Month: Jul 2025

    Room: Deluxe Double Room

    • user photos

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