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Champasari, Siliguri | 10 minutes walk to Hill Cart Road
75 Ratings, 36 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the excellent service and helpful staff, with standout mentions like Sunil and Tenzing. The property boasts a clean environment and decent food quality, although some guests faced issues with water temperature and inconsistent room conditions. Location-wise, it's easily accessible, but construction works and a lack of amenities have been noted as concerns.
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Siliguri/Darjeeling Trip
Service was excellent. However, gave good rating because of water and shower issue. Often found shower trickling down. No temperature control. Washroom tap had no adjustment. Water temperature was extremely hot all the time. Had to improvise to use a bucket to mix shower water and tap water for comfortable shower. Rroom and house cleaning service providers were outstanding. Especially Sunil was always happy and very helpful. He is an asset to your organization.
Room: Deluxe Room
Itsy Hotels The Villa Retreat has replied on Sat Aug 09 14:31:20 IST 2025
Dear Achyuta P Chaudhuri, Thank you for taking the time to write this review. We are extremely humbled and grateful that you enjoyed our services. Thank you for appreciating our staff and room cleaning services. We will definitely work towards addressing the issue highlighted by you. We hope to have further opportunities to serve you better. Best Wishes, Treebo Hospitality Ventures
Wonderful
fantastic service and Awesome food and great service from Tenzing I have a good experience with them
Room: Standard Room
Itsy Hotels The Villa Retreat has replied on Mon Mar 31 18:36:22 IST 2025
Dear Partha, Thank you for choosing to stay with us and for taking the time to share your feedback. It was an absolute pleasure hosting you and we are glad that you had a great experience. We look forward to hosting you again. Best Wishes, Treebo Hotels
Good Service
The quality of experience and awesome service I have enjoyed is fantastic and all the staff are decent behaviour
Room: Standard Room
Itsy Hotels The Villa Retreat has replied on Mon Mar 31 18:37:15 IST 2025
Dear Partha, Thank you for choosing to stay with us and sharing your valuable feedback. Thank you for your appreciation of our staff and services. We really enjoyed hosting you. We look forward to having you back soon. Best Wishes, Treebo Hotels
Average Stay
The check in process was delayed no water in the rooms they said they serve complimentary breakfast but was still charged kind of expensive and the food is very average to be honest the price is not justified according the poor quality of food. No electricity during the day
Room: Deluxe Room
Itsy Hotels The Villa Retreat has replied on Mon Mar 31 18:37:50 IST 2025
Dear Chandni, Thank you for choosing to stay with us and for taking the time to share your feedback. We will definitely work towards addressing the issue highlighted by you. We hope to have further opportunities to serve you better. Best Wishes, Treebo Hotels
Excellent Stay
Staff was cooperative and helpful. Very pleasant stay. Property is pretty and really nice. Food was also good.
Room: Deluxe Room
Itsy Hotels The Villa Retreat has replied on Sun Dec 15 20:53:26 IST 2024
Dear Katha, Thank you for choosing to stay with us and sharing your valuable feedback. Thank you for your appreciation of our staff and services. We really enjoyed hosting you. We look forward to having you back soon. Best Wishes, Treebo Hotels
Good experience
soloThe hotel is just besides the highway, so easily accessible. The front desk staff and the bell boy were really friendly and helpful. The food was also ok.
Room: Standard Room
Terrible Stay
Complimentary breakfast in this place is just a word that has no meaning asking for menu card was a joke, they did not have any, they say that breakfast is to be had from the set menu, staff need to be trained, we as guests are here to give you business, but the staff have a different notion as if we are here to harass them, do we as guests not have the right to ask for menu card, do we as guests have no right to choose what we want to eat. Thank you not happy at all
Room: Superior Room
Excellent Stay
5. Excellent stay at seb tower. Fantastic service food quality room cleanliness and staff behaviour is very good. Specially rooms are spacious and all kind of on request services are taken care of with huge responsibility.
Room: Superior Room
Terrible Stay
The stay was terrible - no professional employee no active room service extension not suitable atmosphere for family deceiving as its trebbo hotel the room was not ready at the time of chek in even after 2 hours. A public liquor shop at the ground floor fittings are dirty and broken.
Room: Superior Room
Itsy Hotels The Villa Retreat has replied on Thu Jun 13 10:34:56 IST 2024
Dear Joyjit Roy Choudhury, Thank you for choosing to stay with us and sharing your feedback. Please accept our sincere apologies for the inconvenience you had during your stay with us. We have noted the issues highlighted by you and have conveyed this to our team to take appropriate action. I am disappointed that we fell short this time but I hope you will give us further opportunities to serve you better. Best Regards, Treebo Hotels
Horrifying sta
familyThe property was still under construction. It was not mentioned that the property does not have lift. We have been provided room in the 3rd floor and it was like draining out energy in the hot weather in a pr last week. Ground floor bar is a concern for the families staying in the property. I do not prefer to opt for this property to stay.
Room: Superior Room
Itsy Hotels The Villa Retreat has replied on Thu May 02 21:26:09 IST 2024
Dear Saurav Das, Thank you for choosing to stay with us and sharing your feedback. Please accept our sincere apologies for the inconvenience you had during your stay with us. We have noted the issues highlighted by you and have conveyed this to our team to take appropriate action. I am disappointed that we fell short this time but I hope you will give us further opportunities to serve you better. Best Regards, Treebo Hotels
Room size too smal
familyI have booked 3 delux rooms but all are of different categories. All 3 rooms are different in sizes. One room don't even have the space left after the bed in it
Room: Standard Room
Itsy Hotels The Villa Retreat has replied on Thu May 02 21:26:45 IST 2024
Dear Ashish Saini, Thank you for choosing to stay with us and for taking the time to share your feedback. We will definitely work towards addressing the issue highlighted by you. We hope to have further opportunities to serve you better. Best Wishes, Treebo Hotels
Average Stay
The room was good but too many Mosquitos 🦟 😫 and bathrooms was not clean and water on the floor was not flowing
Room: Standard Room
Itsy Hotels The Villa Retreat has replied on Wed Apr 03 19:08:10 IST 2024
Dear Rohit Shinde, Thank you so much for choosing to stay with us and sharing your valuable feedback. Thank you for appreciating the room. We will definitely work towards addressing the concerns highlighted by you. We hope to have further opportunities to serve you better. Best Wishes, Treebo Hotels
Pathetic rooms
familyVery small rooms and insects were there
Room: Standard
Excellent Stay
Looking at the price and location i was searching. I would rate excellent or 5. Rooms, bathrooms all are good
Room: Standard
Good Stay
Room, not clean amenities not provided properly they provide after the call
Room: Standard
Good Stay
It was good but under construction.
Room: Standard
Food
Average food hotel is under renovation
Room: Standard
Review
Overall a comfortable stay with great hospitality, and also a good in house restaurant. Just one thing to be careful about is the price of the in house restaurant food menu is expensive. I would suggest folks to have a one course meal only.
Room: Standard
Unpleasant
soloPathetic stay. Hotel is under heavy renovation. However the front office manager mr. Noor alam was very helpful and he tried his best to make me comfortable.
Room: Deluxe
Itsy Hotels The Villa Retreat has replied on Mon Feb 20 15:51:44 IST 2023
Dear guest, thank you very much for choosing to stay with us and sharing your feedback. Please accept my sincere apologies for the experience you had during your stay with us. Thank you for your appreciation of our staff. I hope you will give us further opportunities to serve you better. Best wishes, treebo hotels
Good Stay
Hotel room was small but cozy and had all the necessary amenities. During night the hotel was not visible as there was no outdoor light or board taht needs to be worked on.
Room: Standard
Itsy Hotels The Villa Retreat has replied on Mon Feb 20 15:55:34 IST 2023
Dear guest, thank you for choosing to stay with us and for taking the time to share your feedback. It is great to know that you liked our hotel and services. We will definitely work towards addressing the issue highlighted by you. We hope to have further opportunities to serve you better. Best wishes, treebo hotels
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