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South Mumbai, Mumbai | 960 m drive to TATA MEMORIAL HOSPITAL
3110 Ratings, 1386 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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ITC Grand Central offers an exceptional blend of luxury and hospitality in the heart of Mumbai. Guests rave about the spacious, clean rooms and breathtaking city views. The staff is praised for their warmth and efficiency, enhancing the overall experience. The buffet breakfast boasts a wide variety, while dining options delight many palates. With seamless check-ins, safety precautions meticulously upheld, and excellent amenities, including a rooftop lounge, this property is a top choice for both leisure and business travelers.
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Excellent Stay
everything was excellent and upto the mark. we loved and enjoyed the stay.it was a nice experience as usual
Room: Executive Club Double
ITC Grand Central - A Luxury Collection Hotel has replied on Thu Sep 04 10:33:37 IST 2025
Dear Ms. Bajpai, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Excellent Stay
property is centrally located staff is nice and rooms are very spacious which is very soothing and relaxing
Room: Executive Club Double
ITC Grand Central - A Luxury Collection Hotel has replied on Mon Sep 01 11:27:45 IST 2025
Dear Mr. Mishra, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Excellent Stay
It was amazing. Specially shagufta khan has provided the best service. It was wonderful. Everything was nice. Bed was also amazing. Like i hav stayed in many five star hotels but itc is the best. And specially the staffs. Thankyou so much.
Room: Day Use Room 8 AM to 8 PM, Check-in and Check-out on same day
ITC Grand Central - A Luxury Collection Hotel has replied on Mon Sep 01 11:27:28 IST 2025
Dear Mr. Khan, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
amazing
It was amazing, one of the best places I’ve stayed at
Room: Day Use Room 8 AM to 8 PM, Check-in and Check-out on same day
ITC Grand Central - A Luxury Collection Hotel has replied on Wed Aug 20 17:40:49 IST 2025
Dear Ms. Rao, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Could do better
A few mistakes and frustrations and a colleague got food poisoning. Needs to cater better for international colleagues
Room: Executive Club Double
ITC Grand Central - A Luxury Collection Hotel has replied on Sat Aug 16 13:22:30 IST 2025
Dear Mr. Oliver, Greetings from ITC Grand Central, Mumbai. At the outset, we would like to acknowledge your feedback and thank you for bringing this point regarding the food quality that didn't live up to your expectations, to our notice. We regret the issues you faced during your visit to the hotel. We assure you that we are personally investigating this. Please accept our humble apology for the same; we have taken this up with our Food & Beverage production and service department for effective measures and improvement. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Good Stay
Room was good but the food was pathetic not good at all.
Room: Executive Club Twin
ITC Grand Central - A Luxury Collection Hotel has replied on Mon Aug 11 09:36:02 IST 2025
Dear Mr. Syed, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a comfortable stay during your visit. However, at the outset we regret the issues you faced during your visit to the hotel. We have taken this up with the concerned department for effective measures. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Excellent Stay
Property, staff, stay everything is just perfect.. specially I want to mention the receptionist, her name is. Ms. Shagufta..very helpful lady.
Room: Day Use Room 8 AM to 8 PM, Check-in and Check-out on same day
ITC Grand Central - A Luxury Collection Hotel has replied on Tue Aug 12 09:16:40 IST 2025
Dear Mr. Rangaiwala, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Terrible Stay
In a day booking also, was allotted room 3 hours late, out of the total 12 hours of usage allowed. We had booked the room only to reach and freshen up and then leave, whereas were denied the rooms upon arrival for the next couple of hours. The booking was of no use to us beacuse of this.
Room: Day Use Room 8 AM to 8 PM, Check-in and Check-out on same day
ITC Grand Central - A Luxury Collection Hotel has replied on Wed Aug 06 15:20:21 IST 2025
Dear Mr. Jain, Greetings from ITC Grand Central, Mumbai. At the outset, we would like to acknowledge receipt of your feedback and thank you for bringing this point to our notice. We regret the issues you faced during your visit to the hotel. We assure you that we are personally investigating this. Please accept our humble apology for the same; we have taken this up with the concerned department for effective measures and improvement. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Excellent Stay
Had a wonderful stay at ITC Grand Central, Mumbai. The hospitality was top-notch and the staff was extremely courteous. A special thanks to Sahil from the luggage concierge team—he was incredibly helpful, polite, and made our experience even better. Truly appreciate his excellent service! Will always prefer to choose ITC whenever I came Mumbai.
Room: Executive Club Exclusive Double
ITC Grand Central - A Luxury Collection Hotel has replied on Thu Aug 07 14:26:58 IST 2025
Dear Ms. Arora, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Good Stay
Good stay. Comfortable rooms. Food was just ok
Room: Executive Club Twin
ITC Grand Central - A Luxury Collection Hotel has replied on Mon Jul 21 17:57:20 IST 2025
Dear Mr. Anil, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Excellent Stay
lovely ambience gud cooperative staff beautiful hotel ..specially asten is v helpful and room dining staff Krishna was v nice and soft spoken.. lovely ambience gud cooperative staff beautiful hotel ..specially asten is v helpful and room dining staff Krishna was v nice and soft spoken..
Room: Executive Club Double
ITC Grand Central - A Luxury Collection Hotel has replied on Sat Jul 19 12:18:38 IST 2025
Dear Mr. Singh, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Excellent Stay
ITC Grand Hotel offers a truly luxurious experience with elegant rooms, outstanding service, and world-class dining. The ambience is grand yet peaceful, and the staff ensures every guest feels special. Perfect for both leisure and business stays — highly recommended!
Room: Executive Club Twin
ITC Grand Central - A Luxury Collection Hotel has replied on Tue Jul 29 17:09:51 IST 2025
Dear Ms. Bhatade, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
great experience
Excellent stay and curtious staff Great experience, great food staff is very warm and courteous. Property is very nice and location is great
Room: Executive Club Twin
ITC Grand Central - A Luxury Collection Hotel has replied on Tue Jul 15 09:22:27 IST 2025
Dear Ms. Rawat, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Best Stay Ever.
The name of the hotel defines how my stay has been in ITC which is pure luxury. The staff was friendly and polite. The food was amazing and fresh.
Room: Towers Double
ITC Grand Central - A Luxury Collection Hotel has replied on Wed Jul 23 17:37:39 IST 2025
Dear Mr. Aurgho, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Excellent Stay
Location: Excellent stay and peaceful vibe amidst city Staff hospitality: Requests were promptly executed and ended up with a beautiful surprise . Loved the surprise. Kudos to the hospitality team Room: Upgraded room for better stay experience. Couldnt experience the outer lawn area due to rains but definitely looking forward for my next stay experience along
Room: Day Use Room 8 AM to 8 PM, Check-in and Check-out on same day
ITC Grand Central - A Luxury Collection Hotel has replied on Mon Jul 07 10:27:53 IST 2025
Dear Mr. Joshi, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Excellent Stay
Make my trip is one of the easiest way!! Customer satisfaction is utmost concern for this!!! Stay happy,stay blessed always!!
Room: Towers Double
ITC Grand Central - A Luxury Collection Hotel has replied on Thu Jul 03 15:15:55 IST 2025
Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Excellent stay
Everything was absolutely perfect , the room , amenities, staff. The lounge at the top level has a great city view.
Room: Day Use Room 8 AM to 8 PM, Check-in and Check-out on same day
ITC Grand Central - A Luxury Collection Hotel has replied on Wed Jul 02 10:38:46 IST 2025
Dear Mr. Nagdev, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Good Stay
Stay was comfortable. Staff was friendly and very helpful. Staff was also prompt with requests. I will definitely go back to stay here.
Room: Executive Club Double
ITC Grand Central - A Luxury Collection Hotel has replied on Wed Jul 02 10:38:35 IST 2025
Dear Ms. Mistry, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Excellent Stay
perfect and best place for family stay and business trip,neat and clean ,good staff and good hospitality overall
Room: Day Use Room 8 AM to 8 PM, Check-in and Check-out on same day
ITC Grand Central - A Luxury Collection Hotel has replied on Wed Jul 02 10:38:26 IST 2025
Dear Mr. Azmi, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
No proper functioning of AC and bad food
Ac was not properly functioning in the room. As per our experience don’t select dinner buffet in the package. Taste was horrible and not upto date as ITC standard. Breakfast was good.
Room: Towers Double
ITC Grand Central - A Luxury Collection Hotel has replied on Wed Jul 09 11:06:46 IST 2025
Dear Ms. Paranjpe, Greetings from ITC Grand Central, Mumbai. At the outset, we would like to acknowledge receipt of your feedback and thank you for bringing this point to our notice. We regret the issues you faced during your visit to the hotel. We assure you that we are personally investigating this. Please accept our humble apology for the same; we have taken this up with the concerned department for effective measures and improvement. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
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