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Review Of ITC Grand Central - A Luxury Collection Hotel0123401234

South Mumbai, Mumbai | 960 m drive to TATA MEMORIAL HOSPITAL

    User Rating & Reviews

    • everyone
    • group
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    4.5
    Excellent

    3110 Ratings, 1386 Reviews

    excellent
    69%
    very good
    21%
    average
    6%
    poor
    2%
    bad
    3%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 4
    • 5
    • 5
    • 5
    • 5
    • 5
    • 5
    • 1
    • 4

    Rating Categories

    • Hospitality4.6
    • Facilities4.5
    • Food4.4
    • Room4.5
    • Cleanliness4.7
    • Value For Money4.3
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    Reviews Summary

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    ITC Grand Central offers an exceptional blend of luxury and hospitality in the heart of Mumbai. Guests rave about the spacious, clean rooms and breathtaking city views. The staff is praised for their warmth and efficiency, enhancing the overall experience. The buffet breakfast boasts a wide variety, while dining options delight many palates. With seamless check-ins, safety precautions meticulously upheld, and excellent amenities, including a rooftop lounge, this property is a top choice for both leisure and business travelers.

    Sort by:

    Positive first
    5.0

    Excellent Stay

    pragya b.couple

    everything was excellent and upto the mark. we loved and enjoyed the stay.it was a nice experience as usual

    Travel Month: Aug 2025

    Room: Executive Club Double

    ITC Grand Central - A Luxury Collection Hotel has replied on Thu Sep 04 10:33:37 IST 2025

    Dear Ms. Bajpai, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.

    5.0

    Excellent Stay

    baijnath m.solo

    property is centrally located staff is nice and rooms are very spacious which is very soothing and relaxing

    Travel Month: Aug 2025

    Room: Executive Club Double

    ITC Grand Central - A Luxury Collection Hotel has replied on Mon Sep 01 11:27:45 IST 2025

    Dear Mr. Mishra, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.

    5.0

    Excellent Stay

    sufiyan k.couple

    It was amazing. Specially shagufta khan has provided the best service. It was wonderful. Everything was nice. Bed was also amazing. Like i hav stayed in many five star hotels but itc is the best. And specially the staffs. Thankyou so much.

    Travel Month: Aug 2025

    Room: Day Use Room 8 AM to 8 PM, Check-in and Check-out on same day

    ITC Grand Central - A Luxury Collection Hotel has replied on Mon Sep 01 11:27:28 IST 2025

    Dear Mr. Khan, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.

    5.0

    amazing

    paridhi r.couple

    It was amazing, one of the best places I’ve stayed at

    Travel Month: Aug 2025

    Room: Day Use Room 8 AM to 8 PM, Check-in and Check-out on same day

    ITC Grand Central - A Luxury Collection Hotel has replied on Wed Aug 20 17:40:49 IST 2025

    Dear Ms. Rao, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.

    3.0

    Could do better

    james o.business

    A few mistakes and frustrations and a colleague got food poisoning. Needs to cater better for international colleagues

    Travel Month: Aug 2025 (3-Night Stay)

    Room: Executive Club Double

    ITC Grand Central - A Luxury Collection Hotel has replied on Sat Aug 16 13:22:30 IST 2025

    Dear Mr. Oliver, Greetings from ITC Grand Central, Mumbai. At the outset, we would like to acknowledge your feedback and thank you for bringing this point regarding the food quality that didn't live up to your expectations, to our notice. We regret the issues you faced during your visit to the hotel. We assure you that we are personally investigating this. Please accept our humble apology for the same; we have taken this up with our Food & Beverage production and service department for effective measures and improvement. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.

    4.0

    Good Stay

    irfan s.

    Room was good but the food was pathetic not good at all.

    Travel Month: Aug 2025

    Room: Executive Club Twin

    ITC Grand Central - A Luxury Collection Hotel has replied on Mon Aug 11 09:36:02 IST 2025

    Dear Mr. Syed, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a comfortable stay during your visit. However, at the outset we regret the issues you faced during your visit to the hotel. We have taken this up with the concerned department for effective measures. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.

    5.0

    Excellent Stay

    adil r.

    Property, staff, stay everything is just perfect.. specially I want to mention the receptionist, her name is. Ms. Shagufta..very helpful lady.

    Travel Month: Aug 2025

    Room: Day Use Room 8 AM to 8 PM, Check-in and Check-out on same day

    ITC Grand Central - A Luxury Collection Hotel has replied on Tue Aug 12 09:16:40 IST 2025

    Dear Mr. Rangaiwala, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.

    1.0

    Terrible Stay

    shashank j.group

    In a day booking also, was allotted room 3 hours late, out of the total 12 hours of usage allowed. We had booked the room only to reach and freshen up and then leave, whereas were denied the rooms upon arrival for the next couple of hours. The booking was of no use to us beacuse of this.

    Travel Month: Aug 2025

    Room: Day Use Room 8 AM to 8 PM, Check-in and Check-out on same day

    ITC Grand Central - A Luxury Collection Hotel has replied on Wed Aug 06 15:20:21 IST 2025

    Dear Mr. Jain, Greetings from ITC Grand Central, Mumbai. At the outset, we would like to acknowledge receipt of your feedback and thank you for bringing this point to our notice. We regret the issues you faced during your visit to the hotel. We assure you that we are personally investigating this. Please accept our humble apology for the same; we have taken this up with the concerned department for effective measures and improvement. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.

    5.0

    Excellent Stay

    khushi a.family

    Had a wonderful stay at ITC Grand Central, Mumbai. The hospitality was top-notch and the staff was extremely courteous. A special thanks to Sahil from the luggage concierge team—he was incredibly helpful, polite, and made our experience even better. Truly appreciate his excellent service! Will always prefer to choose ITC whenever I came Mumbai.

    Travel Month: Jul 2025

    Room: Executive Club Exclusive Double

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    ITC Grand Central - A Luxury Collection Hotel has replied on Thu Aug 07 14:26:58 IST 2025

    Dear Ms. Arora, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.

    4.0

    Good Stay

    anil j.

    Good stay. Comfortable rooms. Food was just ok

    Travel Month: Jul 2025

    Room: Executive Club Twin

    ITC Grand Central - A Luxury Collection Hotel has replied on Mon Jul 21 17:57:20 IST 2025

    Dear Mr. Anil, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.

    5.0

    Excellent Stay

    rajkumar s.solo

    lovely ambience gud cooperative staff beautiful hotel ..specially asten is v helpful and room dining staff Krishna was v nice and soft spoken.. lovely ambience gud cooperative staff beautiful hotel ..specially asten is v helpful and room dining staff Krishna was v nice and soft spoken..

    Travel Month: Jul 2025

    Room: Executive Club Double

    ITC Grand Central - A Luxury Collection Hotel has replied on Sat Jul 19 12:18:38 IST 2025

    Dear Mr. Singh, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.

    5.0

    Excellent Stay

    gauri b.business

    ITC Grand Hotel offers a truly luxurious experience with elegant rooms, outstanding service, and world-class dining. The ambience is grand yet peaceful, and the staff ensures every guest feels special. Perfect for both leisure and business stays — highly recommended!

    Travel Month: Jul 2025

    Room: Executive Club Twin

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    ITC Grand Central - A Luxury Collection Hotel has replied on Tue Jul 29 17:09:51 IST 2025

    Dear Ms. Bhatade, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.

    5.0

    great experience

    roopali r.family

    Excellent stay and curtious staff Great experience, great food staff is very warm and courteous. Property is very nice and location is great

    Travel Month: Jul 2025

    Room: Executive Club Twin

    ITC Grand Central - A Luxury Collection Hotel has replied on Tue Jul 15 09:22:27 IST 2025

    Dear Ms. Rawat, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.

    5.0

    Best Stay Ever.

    aurgho a.business

    The name of the hotel defines how my stay has been in ITC which is pure luxury. The staff was friendly and polite. The food was amazing and fresh.

    Travel Month: Jun 2025 (6-Night Stay)

    Room: Towers Double

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    ITC Grand Central - A Luxury Collection Hotel has replied on Wed Jul 23 17:37:39 IST 2025

    Dear Mr. Aurgho, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.

    5.0

    Excellent Stay

    vinit j.

    Location: Excellent stay and peaceful vibe amidst city Staff hospitality: Requests were promptly executed and ended up with a beautiful surprise . Loved the surprise. Kudos to the hospitality team Room: Upgraded room for better stay experience. Couldnt experience the outer lawn area due to rains but definitely looking forward for my next stay experience along

    Travel Month: Jun 2025

    Room: Day Use Room 8 AM to 8 PM, Check-in and Check-out on same day

    ITC Grand Central - A Luxury Collection Hotel has replied on Mon Jul 07 10:27:53 IST 2025

    Dear Mr. Joshi, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.

    5.0

    Excellent Stay

    jayshree m.

    Make my trip is one of the easiest way!! Customer satisfaction is utmost concern for this!!! Stay happy,stay blessed always!!

    Travel Month: Jun 2025

    Room: Towers Double

    ITC Grand Central - A Luxury Collection Hotel has replied on Thu Jul 03 15:15:55 IST 2025

    Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.

    5.0

    Excellent stay

    satyajeet n.couple

    Everything was absolutely perfect , the room , amenities, staff. The lounge at the top level has a great city view.

    Travel Month: Jun 2025

    Room: Day Use Room 8 AM to 8 PM, Check-in and Check-out on same day

    ITC Grand Central - A Luxury Collection Hotel has replied on Wed Jul 02 10:38:46 IST 2025

    Dear Mr. Nagdev, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.

    4.0

    Good Stay

    anuradha m.

    Stay was comfortable. Staff was friendly and very helpful. Staff was also prompt with requests. I will definitely go back to stay here.

    Travel Month: Jun 2025

    Room: Executive Club Double

    ITC Grand Central - A Luxury Collection Hotel has replied on Wed Jul 02 10:38:35 IST 2025

    Dear Ms. Mistry, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.

    5.0

    Excellent Stay

    jamal a.family

    perfect and best place for family stay and business trip,neat and clean ,good staff and good hospitality overall

    Travel Month: Jun 2025

    Room: Day Use Room 8 AM to 8 PM, Check-in and Check-out on same day

    ITC Grand Central - A Luxury Collection Hotel has replied on Wed Jul 02 10:38:26 IST 2025

    Dear Mr. Azmi, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.

    1.0

    No proper functioning of AC and bad food

    sampada p.couple

    Ac was not properly functioning in the room. As per our experience don’t select dinner buffet in the package. Taste was horrible and not upto date as ITC standard. Breakfast was good.

    Travel Month: Jun 2025

    Room: Towers Double

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    ITC Grand Central - A Luxury Collection Hotel has replied on Wed Jul 09 11:06:46 IST 2025

    Dear Ms. Paranjpe, Greetings from ITC Grand Central, Mumbai. At the outset, we would like to acknowledge receipt of your feedback and thank you for bringing this point to our notice. We regret the issues you faced during your visit to the hotel. We assure you that we are personally investigating this. Please accept our humble apology for the same; we have taken this up with the concerned department for effective measures and improvement. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.

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