The property, located in a prime area close to hospitals and shopping, boasts spacious and clean rooms with modern amenities. Guests appreciate the friendly staff and helpful service, although some have faced issues like poor room service and noisy surroundings due to ongoing repairs. The breakfast quality and variety have received mixed reviews, with some finding it lacking. Despite being marketed as a five-star property, many feel it does not meet those standards, hinting at a need for better maintenance and service consistency.