Excellent stay and thoughtful hospitality.
I had booked two Junior Suites and had requested, via email, to have them allocated on the same floor as I was travelling with my senior citizen parents and family. I received a prompt call from the hotel informing me that each floor typically has one Junior Suite and one Royal Suite.
However, considering my request, they graciously upgraded one of my Junior Suites to a Royal Suite so that our entire family could stay on the same floor.
A special thanks to Ms. Aabida Khan, Senior Guest Relations Manager, for making all the arrangements with such care.
The staff were well-mannered, helpful, and always smiling—creating a warm, welcoming environment that made our stay truly memorable.