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Tonk road, Jaipur | 970 m drive to Gandhi Nagar Railway Station
7631 Ratings, 4336 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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Four Points by Sheraton Jaipur is known for its comfortable stay and excellent location, making it convenient for travelers. Guests appreciate the friendly and helpful staff, spacious rooms, and a good variety of food in the breakfast buffet. The property features a well-maintained pool and gym, contributing to a relaxing atmosphere. Some guests highlight the impressive service during dining experiences and the attentiveness of the restaurant staff. However, minor concerns regarding maintenance and slow room service have been noted.
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my stay in four points
Excellent stay i really enjoyed how the staff were working giving us the best stay possible one of the best properties I’ve ever stayed in and nice location
Room: Guest Room, 1 King
Average Stay
Location of the hotel was not upto the mark…Looking into the property, upkeep comparing with the amount which was charged per day was expensive
Room: Guest room, 2 Twins, Partial City View
Average Stay
Average rooms both in terms of size and hygiene.
Room: Guest Room, 1 King
Average Stay
Property was not upto the standards of four points, it was old and not felt like even a good 4 star.
Room: Guest room, 2 Twins, Partial City View
Good Stay
The property is centrally located. The room was decent and clean with a nice city view. The breakfast spread was good and the staff took good care of me.
Room: Guest room, 2 Twins, Partial City View
my stay in four points Sheraton Jaipu
I stayed at this property for three nights, and it was by far one of my lowest hotel experiences. I honestly cannot categorize it as a 5-star hotel. Basic service requests like a toothbrush or towel took nearly 30 minutes to arrive, which suggests either a serious lack of staff or poor coordination. The bathrooms were in bad condition — broken floor tiles, a blocked wash basin, no shaving mirror, and very poor water pressure. I faced the same issues even during a separate booking in the first week of October, so this seems to be a consistent problem. Breakfast was average — nothing exceptional. I had also requested for a TV channel to watch a cricket test match; while someone did come to my room, the issue was never resolved. Overall, the customer service was pathetic. Even after multiple complaints, there was no genuine willingness to help. The staff appeared robotic and indifferent, showing no sense of hospitality. I truly regret choosing this property — it was a waste of both time and money. Definitely not recommended.
Room: Guest Room, 1 King
Excellent Stay
Rooms & amenities were provided as displayed mmt site. Supportive staff and attended promptly to any request. sufficient choices at breakfast buffet.
Room: Guest Room, 1 King
Good Stay
Property was just about 20 mins drive from airport, it was clean and well maintained. The quality of mattress was too good, breakfast had a variety, enjoyed it, staff was well mannered. Service was good, overall it was a good stay
Room: Guest Room, 1 King|Guest room, 2 Twins, Partial City View
Four Points By Sheraton Jaipur has replied on Fri Oct 10 09:14:02 IST 2025
Dear Mr. Edward, Thank you very much for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed your stay with us and appreciated our convenient location, cleanliness, comfortable mattresses, and breakfast variety. It’s especially rewarding to know that our team’s service and hospitality made a positive impression. We look forward to welcoming you back on your next visit to Jaipur! Warm regards, Priyansh Pandey Front Desk Manager Four Points by Sheraton, Jaipur
Terrible Stay
In short, great property and location — but extremely poor management, zero hospitality, and no basic service standards. Not recommended at all.
Room: Guest Room, 1 King
old property
Property is demanding overhaul ,Old rooms ,Food is good but infra needs update,Five star rating is too much for this hotel.
Room: Guest Room, 1 King
Nice experience
Good hospitality by entire staff and the rooms were also spacious and my family had a plaeasant stay
Room: Guest Room, 1 King
Four Points By Sheraton Jaipur has replied on Fri Oct 10 10:34:39 IST 2025
Dear Guest, Thank you for your wonderful feedback. We’re thrilled to hear that our entire staff provided you with good hospitality and that the spacious rooms helped make your family’s stay pleasant. Your kind words mean a lot to us. We look forward to welcoming you and your family again soon! Warm regards, Priyansh Pandey Front Desk Manager Four Points by Sheraton, Jaipur
Good Stay
we had a short stay of 3 days here and had a good experience. the staff was very amenable and took extra care of our needs.
Room: Guest Room, 1 King
Four Points By Sheraton Jaipur has replied on Fri Oct 10 10:35:06 IST 2025
Dear Guest, Thank you for sharing your experience with us. We are delighted to know that during your short 3-day stay, our staff took extra care to meet your needs and made your visit a pleasant one. Your kind words motivate us to continue delivering excellent service. We look forward to welcoming you again in the near future! Warm regards, Priyansh Pandey Front Desk Manager Four Points by Sheraton, Jaipur
Average Stay
This property doesn't fit in five star category. very old, bathroom below par with old fitting. I stayed in 5515. Buffet was good, but arrangement like 3 star. I had stayed in Marriot Kochi, Mumbai, Chandigarh, And Courtyard Marriot is some other location. Also, I had stayed in Fourpoints by Sherton in Visakhapatnam, it was very nice and appropriate. it was not up to 5 star, you shouldn't sell it at Five star rates. it was an old 3 star hotel converted to Fourpoints. Management didn't do any proper upgrade with the property. need to improve the standards. Many foreigner are staying there because of the name. Please make sure it is upgraded.
Room: Guest Room, 1 King
Four Points By Sheraton Jaipur has replied on Fri Oct 10 09:15:02 IST 2025
Dear Mr. Thomas, Thank you for sharing your detailed feedback regarding your recent stay with us. I sincerely apologize that your experience did not meet your expectations, especially concerning the condition of the room and bathroom facilities. We truly value your observations, and I want to assure you that your comments have been shared with our management and maintenance teams to help us identify areas for improvement. We are committed to maintaining and upgrading our property to ensure our guests receive the high standards associated with the Four Points by Sheraton brand. It’s encouraging to know you enjoyed our buffet, and I appreciate your loyalty to the Marriott family across different locations. Your feedback is important to us, and we hope to have the opportunity to welcome you back in the future with noticeable enhancements. Thank you once again for your honest review. Warm regards, Priyansh Pandey Front Desk Manager Four Points by Sheraton, Jaipur
Dirty Room
The room and the washroom were dirty with hair all around , no amenities in the washroom. The service, although was good
Room: Guest room, 2 Twins, Partial City View
Four Points By Sheraton Jaipur has replied on Fri Oct 10 09:17:18 IST 2025
Dear Mr. Singh, Thank you for sharing your valuable feedback. I sincerely apologize for the inconvenience you experienced regarding the cleanliness of your room and washroom, as well as the lack of amenities. This is not the standard we strive to maintain at Four Points by Sheraton Jaipur. Please be assured that I have shared your comments with our housekeeping team to ensure immediate improvement. We truly appreciate your kind words about our service and will continue to work hard to provide you with a better experience during your next stay. We hope to welcome you back soon. Warm regards, Priyansh Pandey Front Desk Manager Four Points by Sheraton, Jaipur
Good Stay
5
Room: Guest room, 2 Twins, Partial City View
Four Points By Sheraton Jaipur has replied on Fri Oct 10 13:03:41 IST 2025
Dear Guest, Thank you for the wonderful 4-star rating! We’re delighted to hear you had a great experience and look forward to welcoming you back soon. Warm regards, Priyansh Pandey Front Desk Manager Four Points by Sheraton, Jaipur
Excellent Stay
Staw was good staff of the hotal were very helpfull ac also working good and cleanest floor as well
Room: Guest room, 2 Twins, Partial City View
Four Points By Sheraton Jaipur has replied on Fri Oct 10 13:03:55 IST 2025
Dear Guest, Thank you for the wonderful 5-star rating! We’re delighted to hear you had a great experience and look forward to welcoming you back soon. Warm regards, Priyansh Pandey Front Desk Manager Four Points by Sheraton, Jaipur
Excellent Stay
I had an amazing experience. The service was great and they were so quick. The Room was so clean and neat and the ambiance is also very calm and peaceful. The property is a full 10/10
Room: Guest Room, 1 King
Four Points By Sheraton Jaipur has replied on Fri Oct 10 10:35:48 IST 2025
Dear Guest, Thank you for your wonderful feedback! We’re thrilled to hear that you had an amazing experience with us. It’s great to know that our quick service, clean rooms, and calm ambiance contributed to making your stay a perfect 10/10. We truly appreciate your kind words and look forward to welcoming you back to Four Points by Sheraton, Jaipur soon. Warm regards, Priyansh Pandey Front Desk Manager Four Points by Sheraton, Jaipur
great stay. would recommend
superb experience. the staff was extremely cordial. they even upgraded one of our rooms! good stay!
Room: Guest Room, 1 King
Four Points By Sheraton Jaipur
Dear Mr. Shekhar, Thank you so much for your wonderful review! We're delighted to hear you had a superb experience and that our team, especially at the front desk, could make your stay even more enjoyable. It was our pleasure to upgrade your room — we're glad you appreciated it! Your kind words will be shared with the team as encouragement to continue delivering great service. We look forward to welcoming you back soon! Warm regards, Priyansh Pandey Front Desk Manager
Extremely Disappointing Experience
Misleading Property Listing: On MakeMyTrip, the property was shown as a 5 star Sheraton, but upon arrival, got to know it is 4 star property. I am not referring to customer reviews—I am pointing to a clear mismatch and misleading categorization. This is unacceptable and amounts to misrepresentation. The rooms were of poor quality, not even close to the standard of a Sheraton brand.No bell boy service was provided, which is basic hospitality. * Despite booking for 3 guests, the room had only 1 towel and not even basic amenities like a toothbrush. We had to make multiple calls just to get essentials, which ruined the stay. On top of that, this was supposed to be a birthday celebration, yet the hotel did not even provide a simple cake or gesture, which was very disappointing. * Every request required multiple follow-ups, and staff was unresponsive over the phone. I had to go down to the front desk personally each time, which is extremely inconvenient and unacceptable. * Spoiled Occasion: This was meant to be a special and memorable trip, but instead it turned into a frustrating and stressful experience. Both MakeMyTrip and Sheraton failed to deliver even basic standards of hospitality.
Room: Guest Room, 1 King
Four Points By Sheraton Jaipur
Dear Ms. Alankrita, Thank you for bringing your concerns to our attention. We sincerely apologize for the disappointing experience you had during your stay, and we regret the inconvenience caused by the misrepresentation and the service shortcomings you encountered. Please be informed that a full refund has been processed for your booking. We understand how important your special occasion was, and we deeply regret that we fell short of your expectations. Your feedback has been shared with our management team to ensure improvements are made to prevent such issues in the future. We truly appreciate your patience and hope to have the opportunity to restore your faith in our brand. If you have any further questions or need assistance, please feel free to reach out. Warm regards, Priyansh Pandey Front Desk Manager Four Points by Sheraton, Jaipur
Average Stay
food is ok ok pricing on higher side amenities ok services- need improvement, staff needs more training room - old
Room: Guest Room, 1 King
Four Points By Sheraton Jaipur has replied on Fri Oct 10 09:20:37 IST 2025
Dear Mr. Mungmode, Thank you for sharing your feedback with us. We appreciate your honest comments regarding our food, pricing, amenities, and room condition. We apologize that the room did not meet your expectations and that our service fell short. Please be assured that we are committed to improving our staff training and overall guest experience. Your insights are valuable in helping us enhance our standards. We hope to have the opportunity to serve you better on your next visit. Warm regards, Priyansh Pandey Front Desk Manager Four Points by Sheraton, Jaipur
Pink City
C Scheme
Jaipur
Kukas
Sitapura
Sumel
Bishangarh
Central Area
Sariska
Naya Bajar
Sariska
Sariska
Central Area
Sariska
Sariska
Sariska
Rambagh
Jaisinghpura
Sitapura
Chokdi Gangapol
JLN Marg
Kukas
Bagru Khurd
Shivaji Nagar
Sitapura
Malviya Nagar
Bani Park
Sindhi Camp
Bani Park
Pink City
Sikar road
Vaishali Nagar
MI Road
Hasanpura
Tonk road
Shankar Nagar
